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2 answers

Outlook HTML email signature - recipient images are blank

Hi, I’m having an issue with an HTML email signature in Classic Outlook (please see images attached). The signature contains several images. When I send an email, the images are sometimes received correctly, but on fewer other occasions the recipient…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-16T14:41:59.13+00:00
Kieran Stafford 0 Reputation points
commented 2026-09-17T15:53:32.7466667+00:00
Helen Luu 2,945 Reputation points Independent Advisor
2 answers

I have a Microsoft 365 subscription on my Mac. Word shows that my Microsoft 365 subscription is activated, but PowerPoint says “Licence: Not Activated”

I have a Microsoft 365 subscription on my Mac. Word shows that my Microsoft 365 subscription is activated, but PowerPoint says “Licence: Not Activated” and asks me to activate Microsoft 365. I have had repeated problems with Microsoft 365 asking me to…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-17T15:18:24.6933333+00:00
Terry Hammond 0 Reputation points
answered 2026-09-17T15:53:26.3066667+00:00
DaveM121 933.8K Reputation points Independent Advisor
2 answers

How to report a hacked MS account

Dear all, Recently, a friend of mine was the victim of some kind of hack, which aimed to steal tokens stored on the client's side and use them to access their accounts. After a long battle to reset passwords and 2FA everything, the perpetrators managed…

Windows for home | Windows 11 | Security and privacy
asked 2026-09-17T14:29:16.35+00:00
Teo Kav 0 Reputation points
edited an answer 2026-09-17T15:52:40.5566667+00:00
Bulldog 4,645 Reputation points
1 answer

Sole Global Admin Locked Out - MFA Reset Request for Tenant 6bkzg6.onmicrosoft.com

Dear Microsoft Support Team, I am writing to request urgent assistance regarding an account lockout on my Microsoft 365 tenant. Account details: Tenant domain: 6bkzg6.onmicrosoft.com Admin account: [Moderator note: Personally Identifiable Information…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-17T15:32:54.95+00:00
Rajashekhara K 0 Reputation points
edited the question 2026-09-17T15:52:35.75+00:00
Jack-Bu 6,865 Reputation points Microsoft External Staff Moderator
1 answer

I am not able to schedule for exam

On click of submit nothing happens. It stays on the same page. Please help I need to schedule it ASAP.

Community Center | Not monitored
asked 2026-06-10T10:57:37.45+00:00
Swati Todarmal 20 Reputation points
commented 2026-09-17T15:51:38.7066667+00:00
Amen Naqvi 0 Reputation points
0 answers

Paying for VMs on Azure for 2 years - cannot log in

Hello, Please, for gods sake, can someone at Microsoft look at the ticket number: 306 915 004 000 5078 and call me back so we can fix the issue?

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-09-17T15:45:51.8+00:00
Manan 0 Reputation points
2 answers

One Note Crash

OneNotes keeps crashing my iPad. I’m not sure what the issue is but I already updated my iPad, the app itself, clear storage, delete large files but it keeps stalling and closing itself. I’m not sure what to do.

Microsoft 365 and Office | OneNote | For education | iOS
asked 2026-09-16T12:44:29+00:00
Fabian 0 Reputation points
commented 2026-09-17T15:45:48.71+00:00
Heimerdinger 545 Reputation points Independent Advisor
11 answers

Office for Mac no longer recognizes OneDrive files for AutoSave – “Saved on My Mac”

Since a few days, Word and PowerPoint on my Mac no longer automatically save files to OneDrive. My files are stored in my company's OneDrive folder and OneDrive itself appears to be working normally. The files sync correctly between my Mac and…

Microsoft 365 and Office | OneDrive | For business | MacOS
asked 2026-08-10T18:14:01.01+00:00
Carina 20 Reputation points
commented 2026-09-17T15:45:45.3866667+00:00
Sebastian Scholz 0 Reputation points
2 answers

Microsoft Outlook: Unable to change my e-mail account name

Outlook | Web | Outlook.com | Settings - Microsoft Outlook e-mail account name needs to be updated.

Outlook | Web | Outlook.com | Settings
asked 2026-09-17T13:20:49.72+00:00
James Wills 0 Reputation points
answered 2026-09-17T15:43:38.8033333+00:00
Manoel Barros 21,910 Reputation points Independent Advisor
2 answers

How do I pay a bill

It is not allowing me to pay invoice? it will log me in and then it will prompt me to login again and then I'm locked out?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-17T14:57:10.36+00:00
Sophia Chavez 0 Reputation points
edited an answer 2026-09-17T15:42:26.28+00:00
Helen Luu 2,945 Reputation points Independent Advisor
2 answers

Po uruchomieniu windows 11 wyskakuje okienko

Witam, od kilku dni, po około trzech minutach od uruchomienia windows 11 wyskakuje okienko z treścią "Zabezpieczenia windows Włącz ochronę przed wirusami Ochrona przed wirusami jest wyłączona. Nacisnij lub kliknij, aby włączyć Program antywirusowy…

Windows for home | Windows 11 | Security and privacy
asked 2026-09-17T15:24:16.5233333+00:00
Daniel Janczyński 0 Reputation points
commented 2026-09-17T15:41:18.1533333+00:00
Ramesh 181.7K Reputation points Volunteer Moderator
2 answers

Do I have to purchase a new license when replacing the motherboard on my computer?

I'm going to replace the motherboard in my wife's computer. will I have to purchase another license. If not, how do I find the current license?

Windows for home | Windows 10 | Licensing and activation
asked 2026-09-17T15:07:42.2666667+00:00
Accounts Server 0 Reputation points
answered 2026-09-17T15:40:54.26+00:00
DaveM121 933.8K Reputation points Independent Advisor
1 answer

Office 2024 Pro Plus, Win 11, Using Outlook Classic installed by MS Support team. Authentication Problems

I have MS Office 2024 Professional Plus for Windows Lifetime license. I do not have Office (new) in Installed Apps on Windows 11. I have Outlook v 1.2026.902.100 installed in Apps. In fact, I have no idea whether that is Classic Outlook. I did not do…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-15T21:36:00.44+00:00
Sivea Key 0 Reputation points
commented 2026-09-17T15:40:27.6633333+00:00
Chris-D 1,595 Reputation points Independent Advisor
1 answer

Microsoft Excel Credentials

Hello, I have to provide documentation for a Microsoft Office Specialist: Excel Associate (Excel and Excel 2019) exam that I took and passed in September 2022. I have my credential ID, and was able to see the badge and verification on Credly, however…

Community Center | Not monitored
asked 2026-09-17T15:18:16.3466667+00:00
Jacquelyn Rose Trotman 0 Reputation points
answered 2026-09-17T15:39:04.5766667+00:00
Julian Sharp 43,441 Reputation points
2 answers

Windows is showing the basic/minimized copy dialog, so it isn't displaying the transfer speed.

Windows for home | Previous Windows versions | Files, folders, and storage
asked 2026-09-17T15:03:26.91+00:00
raghuuu .m 0 Reputation points
edited an answer 2026-09-17T15:38:33.4433333+00:00
Horace Wiggins 535 Reputation points
1 answer

I've been charged for a Minecraft domain on a Gmail account,

I have been charged for a Minecraft domain subscription and was told via my Gmail. My Gmail doesn't have a Microsoft account or a Minecraft account- I had to make one to figure out what microsoft where trying to charge me. I've been going back and forth…

Windows for home | Windows 10 | Gaming
asked 2026-09-17T15:36:36.91+00:00
Nix woodbridge 0 Reputation points
answered 2026-09-17T15:36:54.33+00:00

AI answer

1 answer

what happens if i change my security info in ms to a temporary disposeable email and it is desposed before the 30days approval time

i changed my security info in ms to a temporary disposable email and I disposed it before the 30days approval time will it cancel the approval

Microsoft 365 and Office | Other
asked 2026-09-17T14:05:29.23+00:00
CPIU BSRDCL 0 Reputation points
answered 2026-09-17T15:35:20.26+00:00
GsN5034 - IA 77,265 Reputation points Independent Advisor
3 answers

Can NOT connect my child device to my family group.

My child’s Windows PC is signed in with their Microsoft account and shows under account.microsoft.com/devices, but it does not appear under family.microsoft.com/devices. I’ve confirmed the Family Safety service is running and the account is connected.…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-11-07T08:25:54.02+00:00
Petar Ivanov 5 Reputation points
commented 2026-09-17T15:35:05.3233333+00:00
Matteo Castagna 0 Reputation points
2 answers

When attempting to create a Student Cloud, I get the following errer: 'Subscription is not allowed to provision"

already checked with Azure IT and it is not a restricted area provision, as this message pope up with all regions. According to tech support "Based on this information, we have completed the subscription-level investigation within the scope of…

Azure App Service
Azure App Service

Azure App Service is a service used to create and deploy scalable, mission-critical web apps.

10,063 questions
asked 2026-09-12T16:20:33.0633333+00:00
Matthew A Foley 0 Reputation points
commented 2026-09-17T15:32:51.7333333+00:00
Matthew A Foley 0 Reputation points
2 answers One of the answers was accepted by the question author.

Track Changes function behaving differently

In the Word app of Microsoft 36, the track changes function is suddenly behaving differently. I'm on a MacBook Pro running Tahoe 26.6.2 and all my apps are up to date. An example of the different behavior: When I go to change a word or sentence, instead…

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-09-15T16:41:26.04+00:00
Timothy Sayles 40 Reputation points
accepted 2026-09-17T15:32:22.9866667+00:00
Timothy Sayles 40 Reputation points