1,227 questions
43 answers
One of the answers was accepted by the question author.
Surface Screen has red and yellow burn marks and is now separating from frame
I first noticed the problem as yellow and red marks like burns down the edge of the screen about 3 weeks ago (end Sep 2017). There then appeared similar marks along the top. The marks are approx. 3cm long. The surface screen is now separating from the…
Surface | Surface Laptop | Display and screen
asked
2017-10-16T01:55:25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
Surface Pro 3 - completely dead
My Surface Pro 3 has died after two years, I've tried all the 'wake-up' fixes, still nothing. Very unhappy if this needs to be replaced, it seems a lot of money for two years use. Can anyone help or suggest a reasonable repair service in Central London?
Surface | Surface Pro | Install and update
3,409 questions
asked
2017-12-08T22:23:24+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
How can I update my Surface Book 2 drivers for NVIDIA Geforce GTX1050
When I start Adobe Premiere Pro I get this message : NVIDIA GeForce GTX 1050 v.23.21.13.9140 1. The current version of your NVIDIA graphics driver may not suitably support CUDA 9.2 and may cause issues for Adobe Premiere Pro. We recommend updating…
Surface | Surface Book | Display and screen
1,153 questions
asked
2019-06-19T00:59:41+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
Camera Problems
I am running W10 on a Surface Pro (5th Gen). My Camera's driver is an Intel(R) AVStream Camera 2500 (30.15063.6.8611 - 12/3/2018) and Device Status: This device is working properly. My problem is my Microsoft Cameras, Front, IR Front and Rear…
Surface | Surface Pro | Sound and camera
719 questions
asked
2021-01-01T06:31:53+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
Surface Earbuds has a static hissing sound in left ear when on video calls.
My main problem is that when I am using my Surface Earbuds with my Surface Book 2 and on video calls through Zoom there is a distinct static/hissing sound coming out of the left earbud when someone else is talking. The right earbud does not have this…
Surface | Surface Earbuds | Settings
18 questions
asked
2020-05-19T23:57:39+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
Overheating issue in the new Surface Pro 8: getting even hotter when charger is connected
Hi, I have purchased a brand new Surface Pro 8 from Microsoft website, it has 16GB RAM and 1TB SSD in USA. Since when I purchased it, I am having some hitting issue. After only half an hour of regular usage, the Surface is becoming hotter. An more…
Surface | Surface Pro | Power and battery
2,498 questions
asked
2021-10-23T19:14:12+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
42 answers
Shared family subscription has been cancelled
Hi all, My dad has subscribed to the Microsoft 365 Family since 2020 and shared his subscription with the family. The subscription has been renewed this January. As I using Word today, a pop-up window appeared saying the My subscription has been…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,275 questions
asked
2025-04-10T10:46:24+00:00
Anonymous
asked
2025-07-21T21:12:00.6766667+00:00
Anonymous
42 answers
Samsung OneUI 7.0 update causes WORD to not open
I recently got the Samsung One UI 7.0 upgrade. (It was forced.) Now WORD, EXCEL, and M365 Copilot will not open. There is a little flash when I try to open them, but no message or other visual. Samsung support has had me clear all cache on the…
Microsoft 365 and Office | Install, redeem, activate | Other | Other
Microsoft 365 and Office | Install, redeem, activate | Other | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
5,962 questions
asked
2025-05-08T21:24:24+00:00
Anonymous
asked
2025-07-21T21:12:00.6766667+00:00
Anonymous
42 answers
One of the answers was accepted by the question author.
Problem with Phonetic Keyboard
For past 2 days, Phonetic (Hindi) keyboard is giving problems. When I try to type a word, starting with some characters (like t, d, b etc.), it is not typing/converting beyond few characters. Tried after rebooting the system 3-4 times. Removed Hindi…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,836 questions
asked
2025-07-11T03:16:20+00:00
Anonymous
asked
2025-07-21T21:12:00.6766667+00:00
Anonymous
42 answers
I have a charge on my credit card from Microsoft that I do not know what it is for. How do I talk to someone regarding this charge?
I have a charge on my credit card from Microsoft that I do not know what it is for. How do I talk to someone regarding this charge?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,275 questions
asked
2025-03-31T20:52:05+00:00
Anonymous
asked
2025-07-21T21:11:00.73+00:00
Anonymous
42 answers
Error code 30015-45 (193) and 0-2031-(17002)
I tried to instal office 2024 on my laptop. But there are two messages popping up: "Something went wrong. Sorry we ran in to a problem. Error code 30015-45 (193)" after closing the message, a second one pops up: "Could't install We're…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,592 questions
asked
2025-02-26T15:26:30+00:00
Anonymous
asked
2025-07-21T21:11:00.73+00:00
Anonymous
42 answers
One of the answers was accepted by the question author.
How to change subscription plan to Microsoft 365 Classic to opt out of AI and avoid the price increase (in New Zealand)
Today, 9th January 2025, I received notification that my Microsoft 365 subscription is to increase from NZ$179 to NZ$229 a year, a 28% increase. The previous price increase was only notified on 13th March 2024. I understand that the new increase is to…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,183 questions
asked
2025-01-08T20:30:38+00:00
Anonymous
asked
2025-07-21T21:11:00.73+00:00
Anonymous
42 answers
YouTube Vidoes asking me to log in when playing in POWER POINT
I have been inseritng you tube vidoes into my powerpoints for training presentations. No issues in the past, but today it is asking me to "LOGIN" to ensure not a bot. I have logged into youtube with a premium accoutn when I copied and pasted…
Microsoft 365 and Office | PowerPoint | For home | Windows
Microsoft 365 and Office | PowerPoint | For home | Windows
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
14,087 questions
asked
2024-08-12T02:27:14+00:00
Anonymous
asked
2025-07-21T21:09:45.31+00:00
Anonymous
42 answers
Microsoft Translator Not Translating
Using Translator in a group conversational setting for my ELD (English Language Development) class. Students can join the conversation session, but after the first few words are translated into their chosen language, the transcript stops translating and…
Microsoft 365 and Office | Translator | For education
Microsoft 365 and Office | Translator | For education
A powerful, cloud-based language translation tool developed by Microsoft.
11 questions
asked
2024-08-20T15:28:28+00:00
Anonymous
asked
2025-07-21T21:09:45.31+00:00
Anonymous
42 answers
Can I add a custom image as the banner image for Booking with me?
I have users beginning to use the Book with me feature in M365. For the most part, it's great. One thing I'd like to do is have an additional image available to them to set as their banner image on their page, outside of the 10 that are currently…
Microsoft 365 and Office | Install, redeem, activate | For education | Other
Microsoft 365 and Office | Install, redeem, activate | For education | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
1,362 questions
asked
2023-11-03T14:37:08+00:00
Anonymous
asked
2025-07-21T21:06:33.8+00:00
Anonymous
42 answers
One of the answers was accepted by the question author.
Migration Tool for Importing Evernote into OneNote
Good morning, Microsoft Support Community Team! Is there a reputable free tool for migrating my Evernote notes to OneNote? While I like the Microsoft suite of applications, I had stayed with Evernote due to the sheer volume of notes that I had built up…
Microsoft 365 and Office | OneNote | For home | Windows
Microsoft 365 and Office | OneNote | For home | Windows
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
9,958 questions
asked
2023-11-29T11:36:17+00:00
Anonymous
asked
2025-07-21T21:06:33.8+00:00
Anonymous
42 answers
How can there be guests on my excel sheet that i did not give access to??
I had 2 'Guests' on my outlook excel file with personal information. Last one's name 'Sugarberry' . I could not get them off as they were not listed on my 'Share' list of guests.
Microsoft 365 and Office | Excel | Other | Other
Microsoft 365 and Office | Excel | Other | Other
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
725 questions
asked
2023-03-01T11:28:15+00:00
Anonymous
asked
2025-07-21T21:05:31.1933333+00:00
Anonymous
42 answers
One of the answers was accepted by the question author.
Word 365 save as pdf does not convert hyperlinks
Hyperlinks which work in Word do not work in PDF Word 365, Windows 10 home 21H1 (OS Build 19043.1237) Problem only started yesterday after years of proper functioning Links from previous version of same file continue to work perfectly in acrobat …
Microsoft 365 and Office | Word | For education | Windows
Microsoft 365 and Office | Word | For education | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
2,268 questions
asked
2021-10-08T15:06:03+00:00
Anonymous
asked
2025-07-21T21:03:19.65+00:00
Anonymous
42 answers
Office 365 subscription
My computer died. Dead, finito, nada mas. I bought a new computer (16 MB RAM!). I thought I could just download office from the web, enter my subscription key and all would be good to go. Well, that ain't happenin'. What I ended up with is a copy of…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,592 questions
asked
2022-01-30T01:02:30+00:00
Anonymous
asked
2025-07-21T21:03:19.65+00:00
Anonymous
42 answers
One of the answers was accepted by the question author.
How can I remove the AutoSave button on the left side of my Quick Access Toolbar in Excel (version 2110)?
I do NOT AutoSave selected when I customize the Quick Access Toolbar (QAT). In File > Options > Save, I have NOT checked AutoSave One Drive and Sharepoint Online files by default on Excel. I did not have this button yesterday. Sadly, MS decided to…
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,979 questions
asked
2021-11-18T02:03:45+00:00
Anonymous
asked
2025-07-21T21:03:19.65+00:00
Anonymous