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Compromised Account with Proof of Purchase Receipt

My Microsoft account has been compromised, and the attacker has changed my security information and email alias. The automated recovery form does not work because the hacker altered the account details. However, I have official payment receipts and…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-10T14:46:49.96+00:00
Aqua 0 Reputation points
edited the question 2026-09-10T19:22:05.1666667+00:00
Haytham-C 5,290 Reputation points Microsoft External Staff Moderator
3 answers

Designer not available for editing photos

Yesterday afternoon I was editing photos - adding text, erasing people/objects. The cropping facility within Designer hasn't worked for me recently and the screen sometimes freezes when trying to add text. The screen froze yesterday when I was trying…

Microsoft 365 and Office | Clipchamp | Other
asked 2026-09-06T11:53:07.68+00:00
Kathy 0 Reputation points
edited an answer 2026-09-10T19:21:21.7033333+00:00
Robin Jones 5 Reputation points
1 answer

Azure sole Global Administrator locked out by Microsoft Authenticator MFA – Tenant Recovery required

I am the sole Global Administrator of a Azure and Microsoft 365 / Microsoft Entra tenant and I am completely locked out due to the loss of the Microsoft Authenticator registration. The username and password are correct. Microsoft recognizes the work…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T09:20:16.16+00:00
Maka Apricus 0 Reputation points
edited the question 2026-09-10T19:17:59.2833333+00:00
Jack-Bu 6,865 Reputation points Microsoft External Staff Moderator
0 answers

Copilot Reliability Issue: Failure to Consistently Apply User-Specified Contract Review Protocols Despite Explicit Audit Requirements

Subject: Copilot Reliability Issue: Failure to Consistently Apply User-Specified Contract Review Protocols Despite Explicit Audit Requirements To Whom It May Concern: I would like to report a recurring reliability issue involving Copilot's execution of…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-09-10T19:09:28.75+00:00
Keith Porterfield 0 Reputation points
2 answers

Need no-cause $500 email block reversed

My account was blocked before I sent my first message. A $500 rebate I received but will lose is at stake. This is not one of those "for entertainment purposes only" moments. The infuriatingly glib, grammatically incorrect dead-end stiff…

Outlook | Web | Outlook.com | Email
asked 2026-09-09T20:21:38.8666667+00:00
yournamehere 0 Reputation points
commented 2026-09-10T19:06:01.96+00:00
yournamehere 0 Reputation points
1 answer

Storage Account Upgrade: LRS to GRS — Conversion Failure During Background Process

Problem description I am experiencing an issue when trying to upgrade my storage account from Standard_LRS to Standard_GRS. The request was accepted and entered an 'InProgress' state, but later failed during the background conversion process. The account…

Azure Storage
Azure Storage

Globally unique resources that provide access to data management services and serve as the parent namespace for the services.

3,880 questions
asked 2026-09-10T10:32:12.6933333+00:00
Gordon Blackwell 40 Reputation points
answered 2026-09-10T19:02:30.6666667+00:00
Jose Benjamin Solis Nolasco 12,201 Reputation points Volunteer Moderator
3 answers

I can't edit cells in Excel

I have gone to my preferences. "Edit Directly In Cells" is checked. In earlier versions of Excel I could select a cell and edit it. Now there is no cursor. I can't select any of the contents of a cell. It is completely worthless. I am using…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-09-10T17:38:14.4033333+00:00
Hollister David 0 Reputation points
answered 2026-09-10T19:02:00.9866667+00:00
Bob Jones AKA CyberTaz MVP 437.7K Reputation points
1 answer

Need Confirmation: Azure Functions Flex Consumption PowerShell 7.6 Status (GA vs Preview) in East US

Can Microsoft confirm whether Azure Functions Flex Consumption support for PowerShell 7.6 is GA or Preview? In East US, the following command returns PowerShell 7.6 as the default runtime: az functionapp list-flexconsumption-runtimes --runtime powershell…

Azure Functions
Azure Functions

An Azure service that provides an event-driven serverless compute platform.

6,531 questions
asked 2026-09-10T18:57:39.7633333+00:00
Arun Kumar Singh 0 Reputation points
answered 2026-09-10T18:57:59.2433333+00:00

AI answer

2 answers

Unknown Charge

On 09/09/26. I have a charge on my credit card ending in #...3563 with a description of Microsoft-G**[Moderator note: Personally Identifiable Information removed]** and have been charge amount of $791.87. What was it for?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-09T22:58:10.5433333+00:00
Kent Steves 0 Reputation points
edited an answer 2026-09-10T18:57:14.07+00:00
Daniel-Vo 6,355 Reputation points Microsoft External Staff Moderator
1 answer

Get a Refund on Download of Windows 10/11 Pro

I tried to use Windows with Parallels on my Mac and it is freezing my computer. I would like a refund.

Windows for home | Windows 11 | Microsoft Store
asked 2026-09-10T18:15:30.4566667+00:00
Don Palmire 0 Reputation points
answered 2026-09-10T18:56:21.0366667+00:00
Igor Leyko 112.2K Reputation points Independent Advisor
3 answers

Need a refund for a charge I did not authirozed

I need to know how I can get a refund for 99.00 that I did not authorized

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T18:15:49.5933333+00:00
Jose Jimenez 0 Reputation points
answered 2026-09-10T18:53:48.8266667+00:00
paulr0511 48,455 Reputation points Independent Advisor
1 answer

Microsoft office subscription

Dear sir/madam; I hope you’re doing well. I have purchased a free trial for Microsoft office back in mid July. In early August I went onto my account to cancel it, but it said I have no subscriptions or payments, so I assumed that the subscription was…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T18:10:36.8033333+00:00
Amelia Pacucha 0 Reputation points
answered 2026-09-10T18:51:56.7+00:00
Jeronimo Fuerte 45,760 Reputation points Independent Advisor
3 answers

OneNote notes disappeared on Ipad & Web and says "page not yet available" pls help

OneNote for iPad shows ‘Page not yet available’ for multiple existing pages. OneNote Web shows those same pages but embedded PDF content says ‘Content not yet available.’ Other pages and handwriting are syncing correctly. The iPad has 8.52 GB of OneNote…

Microsoft 365 and Office | OneNote | For home | iOS
asked 2026-09-10T16:49:22.39+00:00
Tsho 0 Reputation points
commented 2026-09-10T18:49:35.5233333+00:00
John Jefferson Doyon 87,160 Reputation points Independent Advisor
3 answers

Error code 0xA00F4243 Camera reserved by another app

I am unable to use my laptop camera with Zoom Troubleshoot Camera App error code 0xA00F4243 <Moved from: Windows for business/Windows Client for IT Pros/Devices and deployment/System management components>>

Windows for home | Other | Apps
asked 2026-02-02T15:36:23.5033333+00:00
Moshe Newman 30 Reputation points
answered 2026-09-10T18:49:01.1033333+00:00
muhammad daffa firdaus 0 Reputation points
3 answers

Token Generation failed

Hi Team, Token generation using username and password works but not with "Client_credentials" Geting below error. { "error": "invalid_scope", "error_description": "AADSTS70011: The provided request must…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2021-03-25T17:41:12.583+00:00
Radha Rajendran 61 Reputation points
commented 2026-09-10T18:42:47.8+00:00
BUI NAM NHAT* 0 Reputation points
2 answers One of the answers was accepted by the question author.

I was hacked on the 8th/9th -

I have found when and where the emails were sent. I have not received any emails since. I have reset my pass word. closed and re opened my account as advised on your website. Still no emails! How do I get my mail back and find my old emails please?

Outlook | Web | Outlook.com | Email
asked 2026-09-10T18:34:33.4133333+00:00
emily may wilson 20 Reputation points
accepted 2026-09-10T18:37:10.4433333+00:00
emily may wilson 20 Reputation points
2 answers

Defederate account from Godaddy

Hello! How can I defederate email accounts from Godaddy and use directly Microsoft services tell me please?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-02T20:49:23.1766667+00:00
Igor Oltin 'Fincrew Team' 0 Reputation points
commented 2026-09-10T18:36:49.26+00:00
John Muoio 0 Reputation points
2 answers

I completed my az 500 exam on aug 31st . But since the day I completed the exam I dont see the option of sharing the online verifiable certificate to the external media or download the certificate

Microsoft Certified: Azure Security Engineer AssociateA26BP5-425EFDAug 31, 2026Sep 1, 2027Microsoft Certified: Azure Security Engineer AssociateA26BP5-425EFDAug 31, 2026Sep 1, 2027

Community Center | Not monitored
asked 2026-09-10T14:47:50.4133333+00:00
chidambaram v 0 Reputation points
answered 2026-09-10T18:36:24.4433333+00:00
Julian Sharp 42,946 Reputation points
1 answer One of the answers was accepted by the question author.

Sync error on Onedrive

This has been going on for over 6 weeks and I have not been able to find a solution that works. I deleted a few hundred old files and Onedrive sent an alert asking that I confirm the deletion. The problem was that there was no way to confirm and now I am…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-10T16:09:18.66+00:00
Philip LoGiudice 40 Reputation points
commented 2026-09-10T18:35:30.78+00:00
Philip LoGiudice 40 Reputation points
2 answers

Resetting my HP computer

Hi, I accidentally set up my HP computer with the wrong Microsoft account. How do I start over again? I can't sign into the one I signed in with originally, because it was misspelled.

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-10T17:57:00.7633333+00:00
Lev HaTorah Academy 0 Reputation points
commented 2026-09-10T18:30:20.34+00:00
EmilyS726 266.1K Reputation points Independent Advisor