Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,304 questions
2 answers
I Authenticator
I am not able to use Authenticator so I’m locked out my school and work accounts
Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked
2026-09-15T11:21:09.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 3%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Christina Murray
0
Reputation points
edited the question
2026-09-16T10:40:02.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 59%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nam-D
3,980
Reputation points Microsoft External Staff
Moderator
2 answers
How to fix MAU issue help
I cannot activate Microsoft AutoUpdate, and am blocked for editing existing Word files. When I follow the instruction I get a pop up 'you can't open the application MAU because it may be damaged or incomplete. Please advise! thanks
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,818 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 36%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
1 answer
Practice exam for AB-620
Hello , Where can I find Ab-620 practice exam please ? And does it need a prerequisite exam ?
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,093 questions
asked
2026-09-14T17:49:00.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 81%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENB%3C/text%3E%3C/svg%3E)
Nadine Bashiti
0
Reputation points
commented
2026-09-16T10:37:58.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 41%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
Billie kaif
0
Reputation points
3 answers
Constant CPU and Memory spikes from windows processes
My computer has constant lag spikes since a few days ago. At first I thought it was hardware related as it lags even at startup, but I could not find the problem with diagnostic tools and temps seemed fine (46ºC) with HWmonitor. After registering a spike…
Windows for home | Windows 11 | Performance and system failures
32,527 questions
asked
2026-09-01T11:59:10.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 37%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Carles Chulia
5
Reputation points
edited a comment
2026-09-16T10:37:03.53+00:00
Carles Chulia
5
Reputation points
2 answers
MY ACCOUNT SUDDENLY GOT DELETED
so here's the story .. at the beginning, i want to open my minecraft but after i open the launcher and i see that my account was logged out so i try to log back in but it said the email was not registered and i checked my email and i see there's 2 email…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,910 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 8%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
2 answers
MS Account Hack and Primary Email Changed?
My son's windows account has had the primary email changed, I have all of the emails of the guy doing it on the 12th September. And now I have tried every recovery method but I just get "Try entering your Microsoft account again. We don't recognize…
Windows for home | Windows 11 | Security and privacy
8,752 questions
asked
2026-09-16T09:24:38.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 44%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Craig Brandon
0
Reputation points
answered
2026-09-16T10:35:21.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 32%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Ben4724
4,645
Reputation points
Independent Advisor
2 answers
Page error in purchasing pl400
Hi, we will purchase PL400 but page isnt working. Please advise what we can do
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,093 questions
asked
2026-09-16T09:39:40.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 32%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFM%3C/text%3E%3C/svg%3E)
Febviel Mulleda Roldan
0
Reputation points
answered
2026-09-16T10:35:10.0533333+00:00
Julian Sharp
44,031
Reputation points
1 answer
One of the answers was accepted by the question author.
Help to create a usercontrol VB.NET
I am trying to create a "Group" user control—similar to a GroupBox—that features a title and a "Launcher" button next to the title, while allowing me to add any other desired controls to the main body of the group later on the form.…
Developer technologies | VB
Developer technologies | VB
An object-oriented programming language developed by Microsoft that can be used in .NET.
2,945 questions
asked
2026-09-15T14:56:30.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 5%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Apostolos Doudakmanis
161
Reputation points
accepted
2026-09-16T10:33:45.39+00:00
Apostolos Doudakmanis
161
Reputation points
1 answer
stop payments and get refund
I cancel my 365 subscription in July 2026, but am still getting charged £19.73 every month. Please stop taking payments and refund the last 2 month's payments.
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,237 questions
asked
2026-09-16T09:58:17.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 0%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Philip Williams
0
Reputation points
answered
2026-09-16T10:33:01.82+00:00
DaveM121
936.1K
Reputation points
Independent Advisor
2 answers
Microsoft Surface Slim Pen
Microsoft Surface Slim Pen Not working pleas help for replacement or please call back its Urgent
Surface | Accessories | Surface Pen
822 questions
asked
2026-09-16T09:12:55.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 86%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Paras Gada
0
Reputation points
edited an answer
2026-09-16T10:30:07.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,541
Reputation points MVP
Volunteer Moderator
2 answers
microphone not working on headset,
microphone not working on headset, can hear people but they can't hear me
Windows for home | Windows 11 | Devices and drivers
24,529 questions
asked
2026-09-16T09:53:57.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Julie Smith
0
Reputation points
answered
2026-09-16T10:28:51.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
88,635
Reputation points
Independent Advisor
1 answer
Feature Request: "Paste Formulas Without External Links" option in Paste Special
Dear Excel Development Team, When copying cells containing formulas from one workbook to another, Excel automatically inserts the source workbook's name as an external link (e.g., =[Source.xlsx]Sheet1!A1). Currently, if the target workbook contains…
Microsoft 365 and Office | Excel | For business | Windows
Microsoft 365 and Office | Excel | For business | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
21,037 questions
asked
2026-09-16T08:50:22.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 44%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFZ%3C/text%3E%3C/svg%3E)
Ferenc Zombori
0
Reputation points
answered
2026-09-16T10:23:26.12+00:00
riny
21,520
Reputation points
Volunteer Moderator
2 answers
linking account to playstation
I am having same issue as adam stone follow linking instructions tells me I have logged in then when I click in box tells me log in failed and I may have an active account
Outlook | Outlook for mobile | Outlook for Android | For home
Outlook | Outlook for mobile | Outlook for Android | For home
Using Outlook for Android for personal email and calendar management
2,288 questions
asked
2026-09-15T15:42:38.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 11%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWA%3C/text%3E%3C/svg%3E)
William Anderson
0
Reputation points
commented
2026-09-16T10:21:51.61+00:00
William Anderson
0
Reputation points
1 answer
Transfer existing subscription to new account
I previously had an active Microsoft 365 subscription on a Microsoft account that was compromised. Microsoft investigated and informed me that access to that account would not be restored. The compromise was not caused by my actions, and I still have an…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,261 questions
asked
2026-09-15T21:02:15.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 77%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVH%3C/text%3E%3C/svg%3E)
Vernon Hanwell
0
Reputation points
commented
2026-09-16T10:21:12.3733333+00:00
John Jefferson Doyon
88,635
Reputation points
Independent Advisor
1 answer
random bsods???
so i had ALOT of problems with the new nvidia drivers that were released september 9th, ended up having to completley reset my pc and it took care of the bsods for a few days and now they are back, i have brand new ram 32gb ddr4, gpu isa 3060 and my cpu…
Windows for home | Windows 10 | Performance and system failures
42,863 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 65%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
1 answer
When I log in to xbox, it logs me out straight away
I can log in to microsoft with no problems, but when I try to log in to my xbox account it logs me out straight away. I am trying to do this on my chromebook. I have cleared the cache etc and tried logging on using a differnet browser. My son can log in…
Windows for home | Other | Gaming
4,341 questions
asked
2026-09-14T18:28:18.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 83%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Andrew Roberts
0
Reputation points
commented
2026-09-16T10:13:09.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
22,905
Reputation points Microsoft External Staff
Moderator
2 answers
Copilot Chat unavailable on Web/Desktop but still works on Mobile
Hello, I'm experiencing an issue with Copilot. The problem affects both the web version and the Windows desktop app, but the mobile app still works normally. Symptoms: Opening Copilot shows Search instead of Chat. The New Chat option is no longer…
Microsoft Copilot | Other
2,205 questions
asked
2026-09-14T02:34:05.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 98%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Hojo Shizune
0
Reputation points
commented
2026-09-16T10:06:45.2466667+00:00
Carl-L
22,905
Reputation points Microsoft External Staff
Moderator
1 answer
PlayReady SL3000 encrypted AAC has no audio / causes freezes
Microsoft Edge Version 153.0.4234.32 OS: Windows 11 build 26200.6899 GPU: NVIDIA RTX 5080 I’m debugging what looks like a Windows PlayReady / Media Foundation protected-audio issue. CANAL+ behavior: PlayReady SL3000 → 1080p available, but encrypted AAC…
Microsoft Edge | Audio and video playback | Windows 11
Microsoft Edge | Audio and video playback | Windows 11
Managing media playback issues and settings in Microsoft Edge on Windows 11
370 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 13%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
Unable to login as I forgot Microsoft authenticator details
I have subscription to microsoft 365 basic with a work/school account. It was created 6 months ago. Somehow MS authenticator app got uninstalled from my mobile. Now to login back it is asking for code and I am not able to generate it. I am locked out and…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,304 questions
asked
2026-09-16T09:58:25.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 42%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Divya Satya Koppula
0
Reputation points
answered
2026-09-16T10:05:57.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 68%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Heimerdinger
630
Reputation points
Independent Advisor
2 answers
I signed up for a free trial of Premium Copilot but it has not been applied to my laptop.
I signed up for a free trial of Premium Copilot but it has not been applied to my laptop. My laptop currently uses the profile of my old email and I used a new email for this Copilot upgrade. If this is causing the disconnect, what can I do to fix it?
Microsoft Copilot | Windows Copilot | Copilot+ PC
Microsoft Copilot | Windows Copilot | Copilot+ PC
A PC equipped with advanced AI capabilities and Windows Copilot integration
262 questions
asked
2026-09-13T04:53:05.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 73%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECR%3C/text%3E%3C/svg%3E)
Carlene Ryan
0
Reputation points
answered
2026-09-16T10:04:45.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
12,660
Reputation points Microsoft External Staff
Moderator