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3 answers

get refund

I was charged on an old card I no longer use because I am not with hat company, I have charged it to a new one, but the old card needs to be refunded, I want to make sure I do not lose my account as it stands.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-15T17:22:17.3066667+00:00
Charles C. Woods 0 Reputation points
answered 2026-09-15T18:01:16.81+00:00
Lester Bernard Reyes 85,420 Reputation points Independent Advisor
1 answer

Sole Global Administrator locked out of Entra tenant because Authenticator MFA registration is missing

I am the sole Global Administrator of a Microsoft Entra/Azure tenant and cannot access it because its Microsoft Authenticator registration is no longer available. I know the correct username and password and still control the associated email address.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T17:38:42.0866667+00:00
Danny Ver 0 Reputation points
edited an answer 2026-09-15T17:56:29.46+00:00
Elena-VH 1,810 Reputation points Independent Advisor
2 answers

Bitlocker recovery key restart loop

I enter the bit locker pass code. I work for maybe 5 minutes and then the computer restarts and I have to enter the passcode again and it keeps doing this over and over. The first time I got the blue screen of death was February. This loop started…

Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-09-15T16:47:31.3366667+00:00
SiRi 0 Reputation points
answered 2026-09-15T17:55:20.01+00:00
Harry Phan 32,995 Reputation points Independent Advisor
8 answers

MEMORY_MANAGEMENT 0x1A BSOD

bonjour à vous, j'ai eu un autre écran bleu ce matin quand j'utilisait google chrome j'ai réussi à avoir un minidump : https://drive.google.com/file/d/1SjHI54HFkAQrXse415d_0BZCRTdULdX7/view?usp=sharing En espérant que l'on puisse savoir ce qui se passe…

Windows for home | Windows 10 | Performance and system failures
asked 2026-09-13T07:25:06.57+00:00
Man WOn 65 Reputation points
edited an answer 2026-09-15T17:54:17.2333333+00:00
Lester Bernard Reyes 85,420 Reputation points Independent Advisor
1 answer

Windows Update Error: "You're not up to date" with BITS Service Problem (NET HELPMSG 2182)

Hamid: Hi team, I am facing a persistent issue with Windows Update on my Windows 10 machine. Even though I try to keep my system updated, the Settings page displays the message: "You're missing important security and quality fixes." When I ran…

Windows for home | Windows 10 | Windows update
asked 2026-02-09T07:57:12.4+00:00
Hamid 0 Reputation points
commented 2026-09-15T17:51:11.74+00:00
Kineka Weeks 0 Reputation points
1 answer

SmartScreen after Artifact signing

Users are still seeing the scary smartscreen warning 6+ weeks after starting Artifact Signing, is this typical?

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,315 questions
asked 2026-09-14T20:13:48.39+00:00
Rift Communications 0 Reputation points
answered 2026-09-15T17:49:22.8133333+00:00
Zoha Fatima 510 Reputation points
2 answers

Unable to receive final decision email on Account Recovery Submission

I have submitted an Account Recovery Form for a locked Hotmail account. I have waited a week between submissions. I have submitted from a known Internet address. I have tried multiple third-party emails to receive the one time security code. Still, I…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T14:45:44.84+00:00
Jason Otto 0 Reputation points
answered 2026-09-15T17:48:26.0166667+00:00
Lester Bernard Reyes 85,420 Reputation points Independent Advisor
2 answers

how to unblock a sender in outlook

how to I unblock a sender in outlook? I mistakenly turned in on on my own email address.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-13T17:09:10.09+00:00
jeanne verville 0 Reputation points
commented 2026-09-15T17:45:24.0733333+00:00
Heimerdinger 630 Reputation points Independent Advisor
1 answer

Microsoft for Startups verification failed — Program Support missing — need verification reopened

iam using the new Microsoft for Startups PREVIEW experience in Azure Portal. My startup business verification failed, but the portal does not provide any option to edit the submitted information, retry the verification, or resubmit the application. The…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,712 questions
asked 2026-09-15T17:43:08.2166667+00:00
bufan shen 0 Reputation points
answered 2026-09-15T17:43:19.31+00:00

AI answer

1 answer

I can't open Word files. I need to reinstall 365

I can't open Word files. I need to reinstall 365. HELP please!

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-15T17:04:48.36+00:00
Richard Cheatham 0 Reputation points
answered 2026-09-15T17:41:14.0933333+00:00
Lester Bernard Reyes 85,420 Reputation points Independent Advisor
2 answers

How to create a (sub)folder in OneDrive web?

I created a folder First_Folder, I created a subfolder (so First_Folder/Subfolder1) with right click in the blank and I named it. Great. Now I put my files in my first folder (so I have a list of files, from which one is a folder, the rest are 30 other…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-15T13:45:16.27+00:00
Peter 0 Reputation points
edited an answer 2026-09-15T17:39:56.6433333+00:00
Brian Tillman 27,130 Reputation points Independent Advisor
3 answers

I keep getting a message that I have an Account problem in Windows 11 pro.

I keep getting a message that I have an Account problem. How do I find out what it is and where the problem lies?

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-08-27T01:32:54.2033333+00:00
NealHenby-9792 5 Reputation points
commented 2026-09-15T17:34:42.08+00:00
Patrick Armstrong 46 Reputation points
4 answers One of the answers was accepted by the question author.

Copy and Paste cells data within Excel worksheets not working after Office update.

Issue Description: Normal copy and paste within Excel no longer works. When I copy cells using Ctrl + C and attempt to paste using Ctrl + V, Excel briefly flickers, but nothing is pasted. The copied range remains highlighted with the moving dashed…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-10T15:55:23.9+00:00
Rosero Solis, Carlos 45 Reputation points
accepted 2026-09-15T17:32:30.5333333+00:00
Rosero Solis, Carlos 45 Reputation points
1 answer

Unable to Receive Login.gov and SAM.gov Security Verification Emails

I am not receiving OTP/security code emails from login.gov and SAM.gov in my Outlook/Hotmail account. The emails are not in Inbox, Junk, Clutter, Deleted Items, or Quarantine. Safe Sender settings have already been configured, but the issue persists.…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-15T13:47:30.6+00:00
Shaamim Ahmed 0 Reputation points
answered 2026-09-15T17:31:54.32+00:00
Brian Tillman 27,130 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Cannot receive text/email verification code

I am assisting a friend who has a business 365 account. They only use it for licensing on the apps and also for one drive storage across devices (not for email). They are trying to login to update their payment details but its not allowing them to login.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T06:58:58.7+00:00
JethroPenny-1505 20 Reputation points
commented 2026-09-15T17:31:04.3333333+00:00
Ruby Nguyen 2,560 Reputation points Independent Advisor
2 answers

Azure sole Global Administrator locked out by Microsoft Authenticator MFA – Tenant Recovery required

I am the sole Global Administrator of a Azure and Microsoft 365 / Microsoft Entra tenant and I am completely locked out due to the loss of the Microsoft Authenticator registration. The username and password are correct. Microsoft recognizes the work…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T09:20:16.16+00:00
Maka Apricus 0 Reputation points
commented 2026-09-15T17:26:55.6666667+00:00
Ruby Nguyen 2,560 Reputation points Independent Advisor
2 answers

Powerpoint not working

I am in the middle of preparing a powerpoint presentation for a lecture and it stopped working. It won't let me save or add images or do anything.

Microsoft 365 and Office | PowerPoint | Other | Other
asked 2026-09-15T16:37:20.7133333+00:00
Asti Hustvedt 0 Reputation points
answered 2026-09-15T17:14:09.6633333+00:00
John Jefferson Doyon 88,610 Reputation points Independent Advisor
2 answers

I need to contact support

I have spent 5 hrs at minimum trying to follow all of the prompts about how to because I am not receiving emails for the past three days in my outlook mail. I only have .1% usage of storage. I can not seem to contact a real support person. How to you…

Outlook | Web | Outlook.com | Email
asked 2026-09-15T16:11:57.89+00:00
Cheryl Spence-Carr 0 Reputation points
answered 2026-09-15T17:08:41.38+00:00
GsN5034 - IA 77,465 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

New Outlook steps back

Dear Microsoft Outlook Team, Eliminating the ability to delete an individual suggested email is moronic. The clear cache feature does not solve the problem. Confusion will continue until your AI makes a distinction about old v new. The order in…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-15T15:27:27.9+00:00
Gordon Rowe III 20 Reputation points
commented 2026-09-15T17:08:04.7633333+00:00
Demi Nguyen 2,165 Reputation points Independent Advisor
1 answer

office problem

When I try to uninstall Office, the process fails; I have tried all the methods listed in the guide, but to no avail. The "Windows Security" program appears this way for me as well, and I don't know the solution. Also, antivirus protection is…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-15T16:30:39.4433333+00:00
asmaa alsayyad 0 Reputation points
answered 2026-09-15T17:07:17.8033333+00:00
Ivan B 124.5K Reputation points Independent Advisor