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Only Global Administrator locked out of Azure / Entra ID due to inaccessible MFA phone number

I am unable to sign in to the Azure Portal because Microsoft Entra ID is requiring MFA verification using an old phone number that I can no longer access. The account I use is a Microsoft personal account registered with a custom domain email address. I…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-09-15T16:27:55.7433333+00:00
幸輝 大橋 0 Reputation points
1 answer

Microsoft 365 Outlook Disappeared

Outlook will not open. Flashes a screen that wants to add an account. Tried for several hours to fix. Nothing! I need to speak to a person to assist. Everything was fine last evening. My account/email address was migrated to AOL years ago.

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-14T20:50:24.86+00:00
Jim Brown 0 Reputation points
commented 2026-09-15T16:26:12.0566667+00:00
Jeronimo Fuerte 46,295 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

PRINT OPTIONS

Pleaseeeeee bring back the ability to click enter to print.

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2026-09-15T15:19:22.2933333+00:00
tara 20 Reputation points
accepted 2026-09-15T16:24:59.3133333+00:00
tara 20 Reputation points
1 answer

When clicking a task field in MS Planner you need to click again to start typing in the field.

When editing or changing anything in task lines within Planner groups the field doesn't actually activate for typing and you need to click again. This wasn't always the case its a new problem for the last month or two. I assume like all other MS Planner…

Microsoft Teams | Microsoft Teams for business | Tasks | Manage tasks
asked 2026-09-15T15:33:09.5333333+00:00
Chris Mcewan 0 Reputation points
edited an answer 2026-09-15T16:24:01.3733333+00:00
Ivory 1,585 Reputation points Independent Advisor
1 answer

Cancel my Microsoft 365 Business Subscription

I have been trying to cancel my Microsoft business 365 subscription but have not been able to do this. I have been on this for over 4 days now and have not still been able to do this. It keeps asking me to sign in to admin centre, but I have not been…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T16:17:37.8533333+00:00
Information 0 Reputation points
answered 2026-09-15T16:23:50.7066667+00:00
Lin v 1,380 Reputation points Independent Advisor
1 answer

Cannot Sign In

Why am I getting the message "There was an issue looking up your account. Tap Next to try again." when the email is correct?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-15T15:44:23.08+00:00
Erick Kauffman 0 Reputation points
edited an answer 2026-09-15T16:21:39.8466667+00:00
SD - IA 179.8K Reputation points Independent Advisor
2 answers

Billd three times in July 2025

i have been billed three times in July 2025 for 129.99 each. I paid an annual fee of 129.99 in March.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-15T15:45:24.2833333+00:00
John Gaches 0 Reputation points
answered 2026-09-15T16:20:21.1433333+00:00
DaveM121 934.2K Reputation points Independent Advisor
4 answers

Prefill email address

In outlook, when I begin an email the incorrect email address prefills in the "To:" line. The recipient has multiple emails associated with their outlook profile. Can we change the order of emails listed in his profile to change the prefill…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-10T21:31:35.6233333+00:00
Moody, Dempsey 0 Reputation points
commented 2026-09-15T16:09:11.9233333+00:00
Gordon Rowe III 20 Reputation points
2 answers

How to fix internet windows from the side to the top?

My internet windows moved from the top to the side. How do I move it back?

Windows for home | Windows 11 | Desktop, Start, and personalization | Task Bar
asked 2026-09-15T15:35:07.69+00:00
Tonie Eaton 0 Reputation points
answered 2026-09-15T16:08:37.1166667+00:00
Ivan B 124.4K Reputation points Independent Advisor
4 answers

How do I connect my 365 account to my gmail?

I recently received an email saying I'd run out of cloud storage on my main Gmail account. I have a 365 account registered to my Outlook email, but I need to connect the two so that I can share my 365 subscription, as I understandably don't want to…

Microsoft 365 and Office | Other
asked 2026-02-14T09:13:25.2833333+00:00
Abigail Broughton 0 Reputation points
answered 2026-09-15T16:07:01.31+00:00
Gravagna, Matthew 0 Reputation points
3 answers

MFA Login Issue

One of our users is currently experiencing an issue while attempting to log in to the Microsoft Admin Centre. The user is not receiving the authentication code in the Microsoft Authenticator app, which is preventing access to the portal.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-07T10:18:31.1166667+00:00
Malarvannan K V 0 Reputation points
edited an answer 2026-09-15T16:00:20.9466667+00:00
Helen Luu 3,210 Reputation points Independent Advisor
1 answer

how to fix excel unlicensed product problem

Have used Excel for years on my subscription but now it won't update my spreadsheets when I try and enter data....I'm a ex helpdesk guy so not entirely daft and can't work it out!

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-15T15:23:34.37+00:00
Howard 0 Reputation points
answered 2026-09-15T15:59:41.7233333+00:00
GsN5034 - IA 77,365 Reputation points Independent Advisor
2 answers

Device Encryption Not Available in Settings

Hello there, I'm trying to ensure Device Encryption is turned on for a work project. But the Settings option is not available at all. I did some digging on my own to solve this, but hit a roadblock. This is what my system information says: PCR7…

Windows for home | Windows 11 | Security and privacy
asked 2026-09-15T14:51:22.1133333+00:00
Ben Baker 0 Reputation points
commented 2026-09-15T15:59:23.0433333+00:00
Ben Baker 0 Reputation points
2 answers

How to active Office 2016 via KMS if the Office KMS count value is less than 5 （Emergency）

C:\WINDOWS\system32>cd C:\Program Files (x86)\Microsoft Office\Office16   C:\Program Files (x86)\Microsoft Office\Office16>cscript ospp.vbs /sethst:10.197.111.84 Microsoft (R) Windows Script Host Version 5.812 Copyright (C) Microsoft Corporation.…

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2026-09-07T08:54:36.7966667+00:00
Sun Shengwei (XC-CE/EBS-CN) 0 Reputation points
edited an answer 2026-09-15T15:58:29.11+00:00
Helen Luu 3,210 Reputation points Independent Advisor
1 answer

Domain release from inaccessible tenant

I am the verified owner of the domain cwifl.org and have DNS control through Cloudflare. Microsoft 365 successfully verifies ownership of the domain, but I receive the following error: "We have confirmed that you own cwifl.org, but we can't add it…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T14:03:10.71+00:00
Jeffrey Ruland 0 Reputation points
edited an answer 2026-09-15T15:51:24.93+00:00
Jayden-P 3,040 Reputation points Independent Advisor
2 answers

Only global Administrator locked out MFA- need tenant recovery/data protection

Hello, I am the only Global Administrator of my Microsoft 365 tenant and I have lost access to Microsoft Authenticator. When I try to sign in, Microsoft only gives me the option to approve a notification in Authenticator or enter an Authenticator code. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T21:48:45.8133333+00:00
Elevar Brasil RH 0 Reputation points
commented 2026-09-15T15:51:08.6466667+00:00
Chris-D 1,595 Reputation points Independent Advisor
2 answers

how to get a code in windows password authentication

i wanna sogn in permanently in my windows account.my windows account is [Moderator note: Personally Identifiable Information removed]@olonlog.edu.mn ,but i can’t sign in because the authentication app asked code but the code doesn’t show me?

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-15T13:10:39.1266667+00:00
Билгүүн Цагаанбилэг 0 Reputation points
edited the question 2026-09-15T15:41:29.0933333+00:00
Daniel-Vo 6,450 Reputation points Microsoft External Staff Moderator
2 answers

I cant select the drop down box in a data validation cell when using Excel

I am using excel and the data validation tool to control entries in to cells. The problem I am encountering is that when I select the drop-down arrow adjacent to the entry cell, the mouse doesn't recognise it as a drop down tool and simply selects the…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-15T09:42:57.3333333+00:00
David Towell 0 Reputation points
edited an answer 2026-09-15T15:40:36.0533333+00:00
Heimerdinger 630 Reputation points Independent Advisor
1 answer

Unable to Access Microsoft Account Due to Microsoft Authenticator Verification Loop

Dear Microsoft Support Team, I am writing to request urgent assistance with accessing my Microsoft account, which is linked to my organisation's Microsoft email system. I know my password and am able to proceed through the login process, but I am…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-15T14:07:13.2266667+00:00
Tanishk Savera 0 Reputation points
edited the question 2026-09-15T15:39:15.71+00:00
Daniel-Vo 6,450 Reputation points Microsoft External Staff Moderator
1 answer

SPFx: how do you restrict row-level list access when users need Read on the site?

Environment: SPFx 1.23.2, React, PnPjs v4, SharePoint Online. Lists: Employee, Team, TeamMember, Project. The situation Users sit in the site's Visitors group with Read, so the web part can query lists under their own identity. That works, but it means…

Microsoft 365 and Office | SharePoint | Development
asked 2026-09-14T07:54:59.7233333+00:00
Md Atiqur Rahman 0 Reputation points
commented 2026-09-15T15:39:06.0633333+00:00
Helen Luu 3,210 Reputation points Independent Advisor