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Locked out and no alternative access options

I am reaching out because I am in a highly stressful situation and desperately need some technical guidance. I manage the administrative backend for The Royal Pan-European Athletics and Sporting Club, and I am currently the only system administrator for…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T09:38:06.0433333+00:00
Echesting Programm 0 Reputation points
answered 2026-09-15T10:02:01.7466667+00:00
Michelle Nguyen 1,510 Reputation points Independent Advisor
2 answers

cannot access installled office apps

I have purchased microsoft as a one off, I have entered the product key it says I have installed. but I think it may be installed to a different account, becasue it gave me a compelte run around with accounts and sign ins I can install the…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-15T09:26:39.3133333+00:00
Mrs F 0 Reputation points
answered 2026-09-15T10:01:44+00:00
DaveM121 933.5K Reputation points Independent Advisor
3 answers

How do you sign in if MS always show Uknown error (Office for Mac)

Yeah thanks I have latest MS Office I log in properly. I have paid account in good standing. Nothing matters. You just cannot sign it due to unknown error. And yes I have all latest packaged downloaded. Moderator note: thread updated with operating…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-14T22:34:57.7866667+00:00
Alexander Horvath 0 Reputation points
edited an answer 2026-09-15T10:00:53.4633333+00:00
Stefan Blom 352.4K Reputation points MVP Volunteer Moderator
3 answers

Need to update Microsoft Outlook

My Outlook programs stopped working and I received a message indicating that I need to update my software. I entered the e-mail address associated with my account, was sent an access code which I entered. The next screen said that there was an atypical…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-07T20:46:06.72+00:00
Ben Hoglund 0 Reputation points
commented 2026-09-15T10:00:09.36+00:00
Vikki-T 10,575 Reputation points Microsoft External Staff Moderator
3 answers

images in incoming emails are not opening

images in incoming emails are not opening. Where is the Trust Centre in the latest Windows 11 update?

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-09T05:42:18.0166667+00:00
Brian Gunning 0 Reputation points
commented 2026-09-15T09:55:48.99+00:00
Vikki-T 10,575 Reputation points Microsoft External Staff Moderator
1 answer

Outlook app on iPhone 16 wont send emails - but receives them fine.

I feel this is a simple fix but i have been through so much support about it and I haven't had an answer. I recently went abroad, i"m now back in the UK and have discovered that my Outlook app (important - the app) on my iphone 16 (ios 26.1) wont…

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-09-10T14:35:30.2366667+00:00
Alex Canner 0 Reputation points
commented 2026-09-15T09:53:48.3366667+00:00
Alex Canner 0 Reputation points
2 answers

Sorry, there was a problem while trying to connect to your account. Error Code: 0x0

Has anyone run into this issue recently. We have Microsoft 365 Apps for enterprise - en-us install version: 16.0.20326.20100 installed on server 2022 Version 21H2 (OS Build 20348.5499). This is a persistent Citrix VDI with Citrix Virtual Apps and…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-14T13:49:08.03+00:00
Marcel Talmaggies 20 Reputation points
commented 2026-09-15T09:52:26.11+00:00
BabybooHN 3,125 Reputation points Independent Advisor
1 answer

Unable to complete MFA because one of the two Global Administrators is no longer available

Our Microsoft 365 tenant currently has two Global Administrators. One of the administrators has left the company and is no longer reachable. The remaining administrator needs to manage the tenant, but MFA verification is still dependent on the former…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T09:22:17.65+00:00
Mr White 105 Reputation points
edited an answer 2026-09-15T09:50:30.9033333+00:00
Ana Le 2,610 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Error Code 0x0e90002

Hi How do I fix a error code 0x0e90002 that appears 3 times. Thanks [moved from Microsoft System Center | Other]

Windows for home | Windows 11 | Install and upgrade
asked 2026-09-11T05:20:41.9933333+00:00
Anna Leszczuk 20 Reputation points
commented 2026-09-15T09:49:50.9566667+00:00
Vikki-T 10,575 Reputation points Microsoft External Staff Moderator
2 answers

Require assistance in restoring deleted folder from inbox

Require assistance in restoring deleted folder from inbox.. Multiple subfolders deleted. Assistance required ASAP!!

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-13T23:12:27.7733333+00:00
Lara Christiansen 0 Reputation points
commented 2026-09-15T09:45:34.75+00:00
BabybooHN 3,125 Reputation points Independent Advisor
0 answers

I am still being charged for Azure resources and/or subscriptions that I can no longer access through my Azure account.

I am still being charged for Azure resources and/or subscriptions that I can no longer access through my Azure account. I am therefore unable to inspect, stop, delete or otherwise manage the resources that are generating these charges. I would like…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

4,994 questions
asked 2026-09-15T09:36:05.7766667+00:00
Diederik Van Yperzele 0 Reputation points
4 answers

The ability to adjust the default font size for new documents

It would be nice if the Microsoft word desktop website could save your font size setting, so that you don't have to manually adjust the font size with every new document; if you don't want to use the default size of 12

Microsoft 365 and Office | Word | For education | Other
asked 2026-09-14T22:48:08.19+00:00
Everett Phoenix 0 Reputation points
edited an answer 2026-09-15T09:35:28.0133333+00:00
Stefan Blom 352.4K Reputation points MVP Volunteer Moderator
1 answer

Skype for Business screen sharing shows a black screen with the mouse pointer on Windows 11 24H2

Hello, We are experiencing an issue with Skype for Business on Windows 11 24H2. When a user shares their desktop, the remote participant sees a black/blank screen with only the sharer's mouse pointer visible. The desktop content itself is not…

Microsoft 365 and Office | Skype for Business | Windows
Microsoft 365 and Office | Skype for Business | Windows

A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.

688 questions
asked 2026-09-15T07:12:21.8866667+00:00
Saeed Homapour 15 Reputation points
answered 2026-09-15T09:31:39.0233333+00:00
Ruby Nguyen 2,130 Reputation points Independent Advisor
1 answer

Urgent Help Required – Microsoft for Startups Credits Showing as Already Redeemed

Dear Microsoft for Startups Support Team, I am reaching out regarding an issue with my Microsoft for Startups application and Azure credits. I recently applied for the Microsoft for Startups offer through YC/Bookface and redeemed the offer using the…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,689 questions
asked 2026-09-15T09:21:03.6533333+00:00
sagar gupta 0 Reputation points
edited the question 2026-09-15T09:30:45.5466667+00:00
Doris V 1,700 Reputation points Microsoft External Staff Moderator
1 answer

Our Hardware Program is active, EV certificate is verified, but you get "Account Deactivated" with Correlation ID: 48869192-3d9a-45d8-b254-e2c22874618e

Our Hardware Program is active, EV certificate is verified, but you get "Account Deactivated" with Correlation ID: 48869192-3d9a-45d8-b254-e2c22874618e

Microsoft Partner Center | Other
asked 2026-09-15T09:28:51.21+00:00
admuser 0 Reputation points
answered 2026-09-15T09:29:04.77+00:00

AI answer

2 answers

What is happening with 3D Builder?

Hi, I am trying to download 3D Builder on Windows 11 from Norway, but I am getting the error message: "This product is unavailable in your market." Is 3D Builder officially unsupported or region-locked for Norway on Windows 11? I have noticed…

Windows for home | Windows 11 | Microsoft Store
asked 2026-09-14T18:07:23.21+00:00
Tian Hjortland 0 Reputation points
answered 2026-09-15T09:26:28.0666667+00:00
Vikki-T 10,575 Reputation points Microsoft External Staff Moderator
1 answer

MDC Vulnerability Assessment Findings Workbook Not Displaying Vulnerabilities While Findings Are Visible Under VM Recommendations

Hello, We are facing an issue in Microsoft Defender for Cloud (MDC) regarding the "Vulnerability Assessment Findings" workbook. The workbook is not displaying any vulnerability findings and appears to be empty. However, when we navigate to a…

Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
asked 2026-08-12T12:00:15.76+00:00
Ekta Jitendra Singh 0 Reputation points
answered 2026-09-15T09:25:45.0566667+00:00
Konstantinos Lianos 830 Reputation points Student Ambassador
1 answer

Microsoft Defender for Cloud Secure Score Not Updating Despite Recommendations Showing Completed

Issue Summary We are observing an inconsistency in Microsoft Defender for Cloud Secure Score calculations. Multiple recommendations are showing a status of "Completed"; however, the overall Secure Score is not improving as expected. In…

Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
asked 2026-08-18T11:08:19.1066667+00:00
Sumanth Myakala 10 Reputation points Microsoft External Staff
answered 2026-09-15T09:24:17.4133333+00:00
Konstantinos Lianos 830 Reputation points Student Ambassador
1 answer

StorageDataScanner remains after Defender for Storage malware scanning is disabled — what is the supported cleanup?

Context I ran a bounded, resource-level Defender for Storage malware-scanning experiment against one Development/PoC Storage account in France Central. The account allows selected networks rather than unrestricted public access. No Production environment…

Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
asked 2026-08-23T12:58:31.5133333+00:00
Mr. Who 0 Reputation points
answered 2026-09-15T09:23:57.1766667+00:00
Konstantinos Lianos 830 Reputation points Student Ambassador
1 answer

Voucher-claim

How to find whether I have a voucher or not, because I'm a student

Community Center | Not monitored
asked 2026-08-28T10:57:06.06+00:00
UKESH S 0 Reputation points
edited the question 2026-09-15T09:23:11.8333333+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator