Require assistance in restoring deleted folder from inbox

Lara Christiansen 0 Reputation points
2026-09-13T23:12:27.7733333+00:00

Require assistance in restoring deleted folder from inbox..

Multiple subfolders deleted.

Assistance required ASAP!!

Outlook | Windows | Classic Outlook for Windows | For business
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  1. BabybooHN 3,045 Reputation points Independent Advisor
    2026-09-13T23:46:28.13+00:00

    Dear @Lara Christiansen

    I understand this is urgent, especially since multiple subfolders were deleted. Since you’re using Classic Outlook for Windows, I recommend trying the following recovery steps:

    Step 1: Check Deleted Items

    • Open Deleted Items in Outlook.
    • Expand it and check whether the deleted folder(s) are still listed.
    • If you find the folder, you can drag it back to its original location.

    Step 2: If the folder is no longer in Deleted Items

    • Select Deleted Items, then go to:
    • Home > Recover Deleted Items From Server
    • Select the deleted messages you need and choose Restore Selected Items.

    Please note that if the folder itself was permanently deleted, Classic Outlook cannot restore the deleted folder structure. However, the messages that were contained in that folder may still be available under Recoverable Items and can be recovered. Microsoft states that deleted contents can remain recoverable for a limited retention period.

    Please refer to this document: Recoverable Items folder in Exchange Online

    Step 3: If the required items are not available in the recovery window

    Please contact your Microsoft 365/Exchange administrator as soon as possible. For Exchange Online, an administrator can search for and recover deleted mailbox messages through the Exchange admin tools, provided the items are still within the applicable retention period and the administrator has the required permissions.

    Please refer to this document: Recover deleted messages in a user's mailbox in Exchange Online

    In Exchange Online, the default deleted-item retention period is 14 days, and it can be configured up to 30 days. Please refer to this: Recoverable Items folder in Exchange Online

    Important: Please avoid permanently deleting or purging any remaining deleted items while the recovery is being investigated.

    You can find Microsoft’s official guidance here: Recover and restore deleted items in Outlook⁠

    I hope you found the answer helpful. If you have any further questions or need additional assistance, please don’t hesitate to reach out.         

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  2. AI answer

    2026-09-13T23:12:39.64+00:00

    For Classic Outlook for Windows, use this recovery path:

    1. Check Deleted Items first.
      • In the folder list, expand Deleted Items.
      • Look for the deleted folder.
      • If the folder is there, drag it back to its original location in the mailbox.
      • This restores the folder together with all messages it still contains.
    2. If the folder is not in Deleted Items, try recovering the messages from Recoverable Items.
      • Make sure Outlook is online and connected to the mail server.
      • Select Deleted Items.
      • On the Home tab, select Recover Deleted Items From Server.
      • Select the deleted items to recover, then select Restore Selected Items > OK.
    3. Important limitation:
      • A folder that was permanently deleted cannot itself be recovered as a folder in Classic Outlook.
      • Only the messages from that deleted folder may be recoverable through Recover Deleted Items From Server.
    4. If Recover Deleted Items From Server is missing:
      • The account does not support recovering items that are no longer in Deleted Items.
    5. If the missing items do not appear in the recovery window:
      • Contact the system administrator immediately.
      • Deleted items are retained for a limited period in Exchange before they are removed.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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