Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,476 questions
2 answers
Office Home and Business 2024 is my current license, but Office Home and Student 2019 is still installed/registered, which is why Word shows a "Switch License" option.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked
2026-09-12T05:02:29.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 81%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Mabolo Finance
0
Reputation points
commented
2026-09-13T23:32:51.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
11,810
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
How to fix windows 11 download iso disk image not downloading and coming up with a error page
Every time i try to download the windows 11 iso disk image it keeps coming up with an error page saying: Error We encountered a problem processing your request. Please try again later. Reference ID:…
Windows for home | Windows 11 | Recovery and backup
5,765 questions
asked
2026-06-03T08:45:07.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 57.00000000000001%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHW%3C/text%3E%3C/svg%3E)
Heavy Warden 19
40
Reputation points
commented
2026-09-13T23:31:45.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 8%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETR%3C/text%3E%3C/svg%3E)
Tawhidur Rahman
0
Reputation points
4 answers
Had 100% Disc for five years even with nothing running, where can I start?
Hello, I apologize for my ignorance around this subject—I am a complete layperson when it comes to computers and tech support and I don't know what information is relevant. I have a Dell Inspiron 3593 (originally Windows 10, recently upgraded to Windows…
Windows for home | Windows 11 | Performance and system failures
32,437 questions
asked
2026-09-13T01:10:46.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 62%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Shmeeple Beeple
0
Reputation points
answered
2026-09-13T23:22:20.09+00:00
CrazyKats
19,585
Reputation points
Volunteer Moderator
2 answers
Inbound Email Delivery Failure from a Specific Vendor Domain Despite Delisting
mail server is currently failing to receive inbound emails from a specific vendor (vendor1.com), while emails from all other external vendors and clients arrive without issues. The sender domain was previously blacklisted/blocked, but it has since been…
Exchange | Exchange Server | Management
Exchange | Exchange Server | Management
The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.
8,202 questions
asked
2026-09-11T03:06:48.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 44%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEL%3C/text%3E%3C/svg%3E)
Ericksanders Lesmana
0
Reputation points
commented
2026-09-13T23:15:58.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 1%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jade Ng
15,480
Reputation points Microsoft External Staff
Moderator
2 answers
My account was hacked and I cannot receive new emails. Starting Sept 10.
My Inbox emails ending on Sept 10 and I would like the problem fixed.
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,634 questions
asked
2026-09-13T19:55:42.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHT%3C/text%3E%3C/svg%3E)
howard travis
0
Reputation points
answered
2026-09-13T23:14:35.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
paulr0511
48,535
Reputation points
Independent Advisor
2 answers
SC exam credentials
I have passed the sc-100 exam but I cannot see the credentials in my profile -- I have also recently passed the sc-500 so the requirements should be valid -- appreciate any feedback on how to request the certificate?
Microsoft Security | Intune | Compliance
Microsoft Security | Intune | Compliance
Ensuring devices meet organizational security and compliance policies
235 questions
asked
2026-09-13T23:00:20.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 1%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOM%3C/text%3E%3C/svg%3E)
Omar Mousa
0
Reputation points
answered
2026-09-13T23:12:49.06+00:00
Omar Mousa
0
Reputation points
1 answer
Windows 11 home compromised and infect
Hãy giúp gia đình chúng tôi. Tôi cóp nhặt mãi mới mua cho con gái tôi cái mái tính có phần mềm Windows 11 home bản chuẩn Tiếng Anh Quốc Tế và một tài khoản Microsoft cá nhân để phục vụ việc học nhờ gói hộ trợ học sinh nên được 50 năm thời hạn là 2076…
Windows for home | Windows 11 | Security and privacy
8,692 questions
asked
2026-09-08T15:17:15.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 57.00000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH1%3C/text%3E%3C/svg%3E)
HanhNguyenThi-1542
0
Reputation points
commented
2026-09-13T23:10:54.3966667+00:00
Ian-T
11,810
Reputation points Microsoft External Staff
Moderator
2 answers
Sole Global Administrator Locked Out Due to MFA – Tenant Recovery Required
We are a Microsoft AI Cloud Partner Program organization. I am the only Global Administrator of our Microsoft Entra tenant and I'm locked out because Microsoft Authenticator MFA is not working. There is no other administrator who can reset my…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,053 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 44%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 45%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHN%3C/text%3E%3C/svg%3E)
1 answer
Compose button missing in Outlook
Outlook Compose button missing, tried everything ..............
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,679 questions
asked
2026-09-13T21:52:12.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 20%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Greg M
0
Reputation points
answered
2026-09-13T23:04:40.9566667+00:00
Ferdinand Nanalig
32,850
Reputation points
Independent Advisor
1 answer
windows activation and update
مشكلة بتحديث ال windows انا عندي اصدارwidows 10 home اشتريت الجهاز كما هو المشكلة انو بيجيني انو غير نشط بجي انولازم اعمل activation و بتجي هاي الجملة لما بفتح على الإعدادات Your device is missing important security and quality fixes. و…
Windows for home | Windows 10 | Windows update
23,826 questions
asked
2026-09-09T13:46:08.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 41%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIH%3C/text%3E%3C/svg%3E)
israa Haimoni
0
Reputation points
commented
2026-09-13T23:01:56.17+00:00
Ian-T
11,810
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft 365 is not computer friendly. We are 84 years old.
Please cancel this subscription and refund the amount paid via Pay Pal today! ******@yahoo.com ******@yahoo.com
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,101 questions
asked
2026-09-13T22:20:41.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 95%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Joseph Swinglish
0
Reputation points
answered
2026-09-13T22:57:45.54+00:00
Gérard Oomens
131.6K
Reputation points
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface laptop 7 USB-C port capabilities
Which of the two USB-C ports on the left side of my Microsoft Surface laptop 7, or is it both, have the ability to charge an external device?
Surface | Surface Laptop | USB-C
179 questions
asked
2026-09-11T15:36:49.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 21%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETF%3C/text%3E%3C/svg%3E)
Tom Festle
20
Reputation points
accepted
2026-09-13T22:53:25.5466667+00:00
Tom Festle
20
Reputation points
0 answers
Azure PAYG signup fails due to locked Developer Account address, causing tenant provisioning failure and Entra MFA deadlock on personal MSA
I am using a personal Microsoft Account (MSA) for Visual Studio Subscriptions (Dev Essentials). The Developer Account profile associated with my Dev Essentials benefits contains an outdated and locked address, and I cannot update it because Partner…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,200 questions
asked
2026-09-13T22:31:31.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 26%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Bas Barnswell
5
Reputation points
asked
2026-09-13T22:31:31.96+00:00
Bas Barnswell
5
Reputation points
1 answer
One of the answers was accepted by the question author.
Trying to activate Windows 11 on a new PC build
Finished putting my new PC build together today, purchased a copy of Windows 11 from Microsoft.com. No product key was given, but I do have an order number. I'm told it should simply activate by signing in to the account I purchased Window 11 on. I have…
Windows for home | Windows 11 | Licensing and activation
5,287 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 92%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
Email Hacked
My emails have been hacked. Are coming through like a ceefax page Please help Thank-you
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,634 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 17%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
Cannot Log In Due to Authenticator only Communicating to Wrong Device
Hello, I am beyond frustrated. I should have been able to talk to someone at Microsoft instead of having to post here. The degree to which they dodge interactions with their own users is obscene. Deep breath. Anyway, I am trying to log into my Outlook…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,441 questions
asked
2026-09-13T22:26:59.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 36%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
Gage Grace
0
Reputation points
answered
2026-09-13T22:27:20.7533333+00:00
AI answer
3 answers
Microsoft Office 365 - Word app - Huge Icons upon starting new document
When I open up my word app on Microsoft 365, there are huge icons on the left and right. Undo, Redo, Comments, Catch up. How do I take these off?
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,736 questions
asked
2026-06-15T19:25:04.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 76%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
David Olivo
0
Reputation points
commented
2026-09-13T22:17:59.6933333+00:00
Charles Kenyon
170.8K
Reputation points
Volunteer Moderator
2 answers
how to remove administrative account
do not want signin option when loggig into my computer
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-13T21:37:24.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 78%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
jim friedman
0
Reputation points
answered
2026-09-13T22:16:36.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
123.5K
Reputation points
Independent Advisor
3 answers
Find my device issue with laptop that had Windows 11 reinstalled on it
Hi Recently Microsoft updated its accounts page and finally my reformatted laptop is showing up in the find my device tab. This is new as for more than 6 months the find my device/windows account page was not showing my reformatted laptop. Seems like…
Windows for home | Windows 11 | Accounts, profiles, and login
10,064 questions
asked
2026-04-30T16:51:29.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 57.99999999999999%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
EliB
0
Reputation points
answered
2026-09-13T22:15:18.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 45%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
Robert Wigley
0
Reputation points
3 answers
Windows 11 Find my device is not working
I have a quite new Surface laptop that I am trying to ensure I will be able to find if lost. When I use another laptop and and log into https://account.microsoft.com/devices/find--my-device and press the Find button I get the message "We can't…
Windows for home | Windows 11 | Security and privacy
8,692 questions
asked
2026-08-01T17:25:36.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 78%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Paul S
0
Reputation points
answered
2026-09-13T22:13:16.0533333+00:00
Robert Wigley
0
Reputation points