Surface
The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.
125 questions
69 answers
Fingerprint reader stopped working with Surface Pro 3 after anniversary update
I am using a Surface Pro 4 typepad cover on a Surface Pro 3. Ever since the Windows 10 anniversary update, the fingerprint reader does not work when I turn on the Surface, unless I detach and reattach the typepad cover. The keyboard and mouse work fine…
Surface
asked
2016-08-25T13:25:38+00:00
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Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
69 answers
One of the answers was accepted by the question author.
NEED HELP - EXCHANGE ACTIVESYNC (EAS) will not connect to Exchange Server
We have two Surface RT machines. Neither will connect to our 2003 Exchange Server with the Exchange ActiveSync setup (EAS) option in Mail. We have lots of other Smartphones and tablets connected. After many hours, Microsoft Surface Technical Support…
Surface | Other
1,469 questions
asked
2012-10-28T22:11:06+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
68 answers
OneDrive replaces newer versions of files with old versions
I often do work on files (Word and Excel) while not connected for the internet, sometimes for a couple weeks while traveling. Then when I do have internet, OneDrive keeps replacing the updated files with older versions it has stored. I lose weeks worth…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,161 questions
asked
2024-04-12T15:53:38+00:00
Anonymous
asked
2025-07-21T21:08:42.7333333+00:00
Anonymous
68 answers
Need help! I can't update my payment method for Microsoft 365
I can't remove the old (expired) credit card. And I can't add a new credit card. It keeps saying the same error message "Check the info you entered. It doesn't match the info for this card." Despite all info entered being accurate.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,152 questions
asked
2023-06-26T12:45:38+00:00
Anonymous
asked
2025-07-21T21:05:31.1933333+00:00
Anonymous
68 answers
Cannot Verify Server Identity. The identity of @outlook.office365.com@ cannot be verified.
I have this message appearing on my iPad every 20 seconds or so. I use an Office365 exchange account to sync email, contacts and calendar onto the iPad and also use Onedrive for storage along with Word, Excel, Powerpoint etc. I have had periods of tim…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,132 questions
asked
2020-05-26T15:26:48+00:00
Anonymous
asked
2025-07-21T21:00:39.24+00:00
Anonymous
68 answers
One of the answers was accepted by the question author.
Listing names of files in folder on form
I am having troubles trying to list on a form all files in a folder based on criteria. I have tried both Allen Browne's solution and Daniel Pineault's solution, and they both seem* to work for ALL files in the folder. What I need is the list to only…
Microsoft 365 and Office | Access | For home | Windows
Microsoft 365 and Office | Access | For home | Windows
A family of Microsoft relational database management systems designed for ease of use.
20,919 questions
asked
2020-06-11T01:02:31+00:00
Anonymous
asked
2025-07-21T21:00:39.24+00:00
Anonymous
68 answers
One of the answers was accepted by the question author.
Microsoft Office 2010 on an XP OS
I've been using Office 2010 on an XP platform for several years and suddenly receive the following: "The procedure entry point GetDateFormatEx could not be located in the dynamic link library KERNEL32.dll" Office was loaded on my machine when…
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,923 questions
asked
2018-11-15T17:57:40+00:00
Anonymous
asked
2025-07-21T20:58:36.7066667+00:00
Anonymous
68 answers
One of the answers was accepted by the question author.
OneNote making my text invisible!
I imagine this is some sort of bug... OneNote in Office 365 on Windows 10 I use OneNote for a lot of notes, including one section that is password protected. All of a sudden a few days ago, it has this very annoying glitch where the text I type is…
Microsoft 365 and Office | OneNote | For home | Windows
Microsoft 365 and Office | OneNote | For home | Windows
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
9,953 questions
asked
2017-03-08T20:19:19+00:00
Anonymous
asked
2025-07-21T20:56:24.76+00:00
Anonymous
68 answers
One of the answers was accepted by the question author.
M/S AutoUpdate 3.4 for Mac Not Downloading to Mac
I have just been advised by AutoUpdate of this Update to the program but it will not download. I get "An Unexpected Error has Occurred" warning after a period of time. It is as if it has Timed-Out I had a similar problem with the latest Outlook…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,505 questions
asked
2016-01-06T13:20:42+00:00
Anonymous
asked
2025-07-21T20:55:16.3333333+00:00
Anonymous
68 answers
Phantom Drop down boxes in excel 2016
I use lots of data validation drop down list and recently some phantom boxes have been appearing in my spreadsheets. You can select the grey arrow but the list is empty. You then select the cell to get the correct data validation list, which appears…
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,923 questions
asked
2016-01-14T14:47:08+00:00
Anonymous
asked
2025-07-21T20:55:16.3333333+00:00
Anonymous
68 answers
One of the answers was accepted by the question author.
Excel doesn't open window in size last closed
In Excel 2007 when I opened a new sheet it opened in a window that was the same size and in same position as the last window I closed. In Excel 2013 every time each new sheet is opened in a small window positioned in the lower left quadrant. I open…
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,923 questions
asked
2013-04-03T14:19:47+00:00
Anonymous
asked
2025-07-21T20:53:07.3066667+00:00
Anonymous
68 answers
One of the answers was accepted by the question author.
How to break an external link that won't break
I have studied all the Excel help available and followed the advice, but I have encountered an external link in an Excel 2010 workbook that simply will not break. No matter how many times I select "Break Link," this zombie is always there. I…
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,923 questions
asked
2012-01-11T18:42:31+00:00
Anonymous
asked
2025-07-21T20:53:07.3066667+00:00
Anonymous
68 answers
One of the answers was accepted by the question author.
Office Keeps Re-Installing When I Try To Open Word, Excel...etc.
Everytime I try to open office 2007, it keeps re-installing the software and takes a good while before it opens. This happens for all programs in the suite; excel, word...etc. I am using Vista, can anyone please help? Thanks.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,505 questions
asked
2009-03-17T15:39:19+00:00
Anonymous
asked
2025-07-21T20:52:09.7233333+00:00
Anonymous
68 answers
One of the answers was accepted by the question author.
Microsoft Word Starter 2010 can't be opened. Try again or repair the product in control panel
When i try to open my Microsoft Word Starter i get an error message saying,"Microsoft Word Starter 2010 cant be opened. Try again or repair the product in control panel" and i cant access any of the word file!! I haven't tried anything to solve…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,765 questions
asked
2010-10-13T07:43:14+00:00
Anonymous
asked
2025-07-21T20:52:09.7233333+00:00
Anonymous
68 answers
spam from <preview@***> where the *** part changes each time
How can I get spam emails from these senders to stop? They are in the junk folder, so rules don't work.
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
30,085 questions
asked
2024-08-06T00:01:19+00:00
Anonymous
asked
2025-07-21T19:41:00.3533333+00:00
Anonymous
68 answers
New Outlook - Where is the option for the "Search Folders" where we can save searches ?
Where is the option for the "Search Folders" where we can save searches ? Previously it worked that way :…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,714 questions
asked
2023-05-17T19:24:24+00:00
Anonymous
asked
2025-07-21T19:38:45.2+00:00
Anonymous
68 answers
how to update recurring meeting in Outlook without losing history?
I have recurring client appointments, which I edit if eg. there is a cancellation or a no-show. I need to keep this history. If I want to reschedule Client X to a different time going forward, then my only option appears to be changing the end date of…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,714 questions
asked
2023-03-28T00:55:53+00:00
Anonymous
asked
2025-07-21T19:38:45.2+00:00
Anonymous
68 answers
Locked Account
Today out of nowhere my Microsoft account has been locked. I have filled the form at "aka.ms/compliancelock" about 6 hour ago but so far haven't gotten any confirmation email or anything to know if my request has even been logged anywhere. …
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,732 questions
asked
2019-05-16T14:06:51+00:00
Anonymous
asked
2025-07-21T19:36:41.3866667+00:00
Anonymous
68 answers
One of the answers was accepted by the question author.
What is "Yomi name"?
I'm trying to add a contact. If I click on the plus sign below the "First name", "Last name", and "Company" field, I see a pop-up whose first two entries, "Yomi name" and "Yomi company" don't mean…
Outlook | Web | Outlook.com | Contacts
Outlook | Web | Outlook.com | Contacts
Organizing and accessing contact information in Outlook.com
2,127 questions
asked
2012-08-20T20:26:02+00:00
Brian Tillman [Outlook MVP 2007-2019]
25,920
Reputation points
asked
2025-07-21T19:34:51.34+00:00
Anonymous
68 answers
One of the answers was accepted by the question author.
Outlook.com Calendar cannot be added to iCal
Hello, I have a Macbook and want to use my Outlook.com account on iCal. I would like to use this as my primary calendar to add all events and invite attendees so that it is in the Outlook.com cloud. I cannot seem to add it using the Mac preferences. …
Outlook | Web | Outlook.com | Calendar
Outlook | Web | Outlook.com | Calendar
Scheduling and managing events using Outlook.com calendar
2,876 questions
asked
2013-02-18T02:55:24+00:00
Anonymous
asked
2025-07-21T19:34:51.34+00:00
Anonymous