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cannot load 365 with code provided

the 365 Personal installation 25 digit code is not all readable from the back of the card.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-14T14:13:10.1366667+00:00
Alan McCormaic 0 Reputation points
answered 2026-09-14T14:47:45.0233333+00:00
DaveM121 933.8K Reputation points Independent Advisor
1 answer

Cannot access Microsoft 365 admin center for an account nobody has access to since April 2023.

Hi there, Every month I've been charged to an old Credit Card for a Microsoft 365 account I cannot access. No former users have access, my old hardware and account have been deactivated. I no longer work for the company and the team is disbanded.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-01T16:52:04.6233333+00:00
Liam Coyle 0 Reputation points
commented 2026-09-14T14:41:30.4233333+00:00
Liam Coyle 0 Reputation points
1 answer

I need assistance paying an outstanding Azure invoice and regaining access to my Azure subscription.

Hello, I need assistance paying an outstanding Azure invoice and regaining access to my Azure subscription. My invoice is showing a Locked status, and the Azure portal does not give me a normal Pay now or Settle balance option. My Azure subscription also…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,000 questions
asked 2026-09-14T14:35:38.59+00:00
Shawn Smith 0 Reputation points
edited the question 2026-09-14T14:40:40.3533333+00:00
Daniel-Vo 6,450 Reputation points Microsoft External Staff Moderator
1 answer

my email is no longer working

my email is no longer working , it was working last week but not now

Outlook | Web | Outlook.com | Email
asked 2026-09-14T13:58:15.2033333+00:00
Peter McCarthy 0 Reputation points
answered 2026-09-14T14:40:30.51+00:00
GsN5034 - IA 77,270 Reputation points Independent Advisor
2 answers

I am unable to activate office 2016 on my pc

I install office 2016 - either by CD or online download. Product installs successfully but when I go to activate the product it does not work.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-03-24T17:02:15.0333333+00:00
Paul Gabriel 0 Reputation points
commented 2026-09-14T14:39:55.72+00:00
Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
2 answers

How to fix sign in Minecraft on my phone

Microsoft Edge | Profile, sync, and sign in | Android
asked 2026-09-14T13:32:02.0266667+00:00
Kian 5 Reputation points
answered 2026-09-14T14:34:35.9633333+00:00
paulr0511 48,635 Reputation points Independent Advisor
1 answer

Deactivate DSPM for AI - Communication Compliance policy

Hello, It seems that a Communication Compliance policy was created accidentally by me (Purview Admin) while exploring the page DSPM for AI policies recommendations page. Could be one of the "One-Click policies" (DSPM for AI: Unethical…

Microsoft Security | Microsoft Purview
asked 2026-09-14T14:33:09.1233333+00:00
Nancy Daniel 20 Reputation points
answered 2026-09-14T14:33:21.8633333+00:00

AI answer

2 answers

Cannot reactivate Windows 11 pro after switching from am4 to am5

I just switched out my cpu, motherboard, and ram to an am5 setup and now I cannot reactivate my windows. Before switching, it said my digital license was linked to my microsoft account. If i follow the troubleshooter and say i changed hardware recently,…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-14T01:25:39.7733333+00:00
Andrea Smith 0 Reputation points
commented 2026-09-14T14:31:14.2066667+00:00
Neil D 34,305 Reputation points Volunteer Moderator
1 answer

MAI-Transcribe-2 diarization returns 503 on audio longer than 32 minutes

I am using MAI-Transcribe-2 through the Azure Speech REST API. Transcription works on the full recording, but native speaker diarization hits a repeatable cutoff between 31:20 and 33:15. Setup: Azure AI Foundry resource (AIServices), S0 East US API…

Azure Speech in Foundry Tools
asked 2026-09-04T17:28:35.1366667+00:00
Adrian Acurero 0 Reputation points
commented 2026-09-14T14:30:53.2366667+00:00
Adrian Acurero 0 Reputation points
1 answer

Lost the Ability to Copy/Paste in Excel

I can no longer copy/paste in Excel. The options to do so are still there and valid, but the program doesn't execute. This is the case with new spreadsheets and old ones that formerly worked just fine. How can I fix this issue?

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-14T13:55:35.7033333+00:00
Doreen Carone 0 Reputation points
answered 2026-09-14T14:28:13.8533333+00:00
DaveM121 933.8K Reputation points Independent Advisor
2 answers

How to Fix "Something went wrong [657rx] error

How do i fix this error? Outlook on desktop. All other accounts that i have loaded work great. this email address/account is also linked to my Microsoft 365 account and MS Windows. This account was working properly on a previous desktop. I…

Exchange | Other
Exchange | Other

A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.

1,009 questions
asked 2026-09-13T17:00:36.6833333+00:00
Peter G 0 Reputation points
edited a comment 2026-09-14T14:25:52.3566667+00:00
Demi Nguyen 2,005 Reputation points Independent Advisor
1 answer

ONEDRIVE cancellation

I have paid for the first month of one drive for 200GB storage but I need to cancel this payment. I have been to the my account page, but I cannot see the payment for this or how to cancel it.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T13:48:58.8533333+00:00
Llewellyn Francis 0 Reputation points
answered 2026-09-14T14:23:41.6133333+00:00
DaveM121 933.8K Reputation points Independent Advisor
1 answer

how to fix bluetooth in windows 11

no bluetooth detect in windows 11.just show troublshoot bluetooth connection but its not working

Windows for home | Windows 11 | Windows update
asked 2025-09-25T06:22:45.02+00:00
Md. Zubayer Islam 110 Reputation points
commented 2026-09-14T14:22:51.75+00:00
JuliaMarvin 22,815 Reputation points Volunteer Moderator
2 answers

M365 Copilot Agent built using Agent Builder fails to retrieve/stage knowledge base stored in SharePoint Site or even in the attachments

We have developed a Microsoft 365 Copilot Agent using Agent Builder and configured a SharePoint-based knowledge repository to support AI-generated training and technical content. The agent exhibits inconsistent and unreliable behaviour when accessing…

Microsoft 365 and Office | SharePoint | Development
asked 2026-09-11T09:49:04.2033333+00:00
Rohit Budha Borse 0 Reputation points
edited a comment 2026-09-14T14:22:28+00:00
BabybooHN 3,125 Reputation points Independent Advisor
1 answer

My account is hacked and stuck in a mail loop.

So I recently have been hacked again while playing Minecraft and from the looks of it in my email is that this person have purposely log in multiple accounts for my microsoft account to make it hard to recover. I am also unable to recovery due to my…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T12:16:16.5866667+00:00
Yuu OP 0 Reputation points
commented 2026-09-14T14:08:57.86+00:00
John Jefferson Doyon 88,240 Reputation points Independent Advisor
2 answers

trouble verifying my account.

dear team please chack i have a issue of login to my account trouble verifying my account.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T08:40:52.48+00:00
YASH RAHGHUWANSHI 0 Reputation points
edited the question 2026-09-14T14:03:32.63+00:00
Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
1 answer

One drive password protected link cannot verify on mobile devices

Hello, I am facing an issue with password protected folder sharing in one drive I created a folder -> Click on share -> Click on settings -> Set a password and expiration date -> Saved the settings -> copied link. Sharing the link when it…

Microsoft 365 and Office | OneDrive | Other | iOS
asked 2026-08-12T11:02:52.6833333+00:00
Panagiotis Toumpas 0 Reputation points
edited a comment 2026-09-14T14:00:44.5933333+00:00
Falcon Ener Kise 0 Reputation points
2 answers

I'm trying to reinstall the same product on the same PC.

Hello. I currently purchased the Microsoft Office Home & Business 2021 ESD product and was using it on my LG laptop. My laptop's SSD had an issue, so I replaced and formatted the SSD. I am using the same product, and I logged in with the same account…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-14T06:10:28.13+00:00
영훈 김 0 Reputation points
answered 2026-09-14T14:00:28.87+00:00
Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
2 answers

Can't find a subscription I purchased

I purchased a new subscription and it isn't showing up under my account. How can I find it?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-05T18:58:46.1733333+00:00
TC Admin 0 Reputation points
commented 2026-09-14T13:56:27.76+00:00
Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
3 answers

Green Checks on Win 11 Desktop Icons

Suddenly, my Windows 11 desktop icons all have green check marks. Why? And how do I remove them?

Windows for home | Windows 11 | Desktop, Start, and personalization | Desktop
asked 2026-01-04T14:47:57.1566667+00:00
Cliff Gottberg 0 Reputation points
answered 2026-09-14T13:54:28.3166667+00:00
Ryezen 0 Reputation points