477,175 questions

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1 answer One of the answers was accepted by the question author.

Microsoft locked my account during account recovery.

My Microsoft account was recently hacked and the password was changed. I submitted an account recovery request, and instead of letting me change my password they locked my account and changed the primary alias. They then sent me an email explaining this,…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-17T05:04:21.6966667+00:00
Francis LoGiudice 25 Reputation points
accepted 2026-08-17T11:14:46.2366667+00:00
Francis LoGiudice 25 Reputation points
1 answer One of the answers was accepted by the question author.

Clarification on whether Microsoft Defender is operating as AV or EDR

Could you please help determine whether Microsoft Defender deployment is functioning only as an Antivirus (AV) solution, or whether it is also operating with Endpoint Detection and Response (EDR) capabilities enabled? Specifically, we would like to…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-17T08:39:54.5633333+00:00
Amara, Hany 20 Reputation points
accepted 2026-08-17T11:14:13.1333333+00:00
Amara, Hany 20 Reputation points
1 answer

Windows 11 - Computer freezes a couple seconds after reaching the login screen everytime

My windows 11 PC freezes after a couple seconds at the login screen every single time, it makes no difference I if try actually login or not, it freezes either way. I've had this exact problem happen before, so I factory reset my pc and everything was…

Windows for home | Windows 11 | Performance and system failures
asked 2026-08-16T19:14:12.5433333+00:00
miles chapman 0 Reputation points
commented 2026-08-17T10:45:02.21+00:00
Alex-L 12,560 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Mac IOS and Microsoft Defender?

How compatible is it to add Microsoft Defender to an Apple MacBook?

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-08-17T09:24:27.9733333+00:00
Michelle C 20 Reputation points
commented 2026-08-17T10:21:00.8033333+00:00
DaveM121 (2) 16,385 Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Global Admin Locked Out - MFA Error 500121

Hi, I'm a Microsoft 365 Developer Program subscriber. My Global Admin is locked due to Microsoft Authenticator failure (Error 500121). No backup MFA method is configured. How can I regain admin access to my developer tenant? I can still access…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-07-30T01:55:35.04+00:00
翔 戴 20 Reputation points
accepted 2026-08-17T10:12:20.61+00:00
翔 戴 20 Reputation points
1 answer One of the answers was accepted by the question author.

"Azure AI Document Intelligence v2.0 API will be retired on 31 August 2026" - Is it for PreProd only

We got an email with title: "Azure AI Document Intelligence v2.0 API will be retired on 31 August 2026" Email included subscription information: Account Information Subscription ID: XXXXXXXX-60d8-458d-954e-82bcdb0f17f7 Subscription name: AI…

Azure Document Intelligence in Foundry Tools
asked 2026-08-12T10:44:14.0133333+00:00
Nir Halperin 20 Reputation points Microsoft Employee
edited the question 2026-08-17T10:08:19.22+00:00
Vikram Singh 2,670 Reputation points Microsoft Employee Moderator
4 answers One of the answers was accepted by the question author.

Multiple Windows 11 Update error - Install error - 0x800700c1

Hello, I am trying to update to Windows 11, version 25H2, but I am getting an Install error - 0x800700c1 when trying to update. It mostly tries to "correct" this by trying to install older, missing updates, but these fail as well with the…

Windows for home | Windows 11 | Windows update
asked 2026-03-04T07:48:31.9533333+00:00
Simon Frömmer 20 Reputation points
commented 2026-08-17T10:07:44.3266667+00:00
Ramesh 181.2K Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

I plugged my wired headphones into the device, but the sound isn't coming through them. What should I do?

Previously, wireless headphones worked fine. Today, when I plugged in wired headphones, the sound didn't transmit to my device. My computer is running Windows 10. I'd appreciate any advice.

Windows for home | Windows 10 | Devices and drivers
asked 2026-08-17T09:51:05.2333333+00:00
thùy anh 20 Reputation points
accepted 2026-08-17T10:02:00.4866667+00:00
thùy anh 20 Reputation points
2 answers One of the answers was accepted by the question author.

Beginner to PL-900, Fundamentals of Power Automate

I’ve started learning the Power Automate modules with great enthusiasm. However, I would like to know if there are any video-based training available for Power Automate.

Community Center | Not monitored
asked 2026-08-17T04:39:26.6333333+00:00
Amrutha Saji 20 Reputation points
accepted 2026-08-17T09:59:32.4366667+00:00
Amrutha Saji 20 Reputation points
2 answers One of the answers was accepted by the question author.

Is the free version of Office Online coming to an end?

I use the free version of Office Online. Is it coming to an end with the changes later this year, meaning everyone has to buy the paid-for version of M365?

Microsoft 365 and Office | Other
asked 2025-08-09T12:17:36.3833333+00:00
Peter Lowman 20 Reputation points
commented 2026-08-17T09:52:50.9666667+00:00
PM Wong 0 Reputation points
2 answers One of the answers was accepted by the question author.

MS Loop's Fate

Hello, In our company, we're highly relying on MS Loop, namely the Loop website itself. However, since Microsoft is giving mixed signals regarding the product's fate, we're unsure whether we should find an alternative or not. How can we make sure that…

Microsoft 365 and Office | Loop | For business
Microsoft 365 and Office | Loop | For business

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

457 questions
asked 2026-01-14T13:14:27.85+00:00
Yasin Kaan Yilmaz 35 Reputation points
commented 2026-08-17T09:43:42.4733333+00:00
Alan Hill 0 Reputation points
1 answer One of the answers was accepted by the question author.

How to type Chinese with a custom font in Word? Whenever I start typing it defaults to SimSun or DengXian

I am using the Microsoft Pinyin Keyboard with Word and am trying to type in Chinese. I installed the font Source Han Serif TC VF and would like to use it in my project. Under the default settings: I change the font to the one I want, but when I start…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-15T16:46:45.45+00:00
Waas 25 Reputation points
commented 2026-08-17T09:25:50.94+00:00
Waas 25 Reputation points
1 answer One of the answers was accepted by the question author.

Request for Certificate Residence (COR) for 2026 - Microsoft Regional Sales Pte Ltd.

Dear Microsoft Billing Support Team @Anonymous We are a Malaysian company subscribing to Microsoft services and are billed by Microsoft Regional Sales Pte. Ltd. For Malaysia withholding tax compliance and submission to the Inland Revenue Board of…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-17T08:15:01.8233333+00:00
BHB Basic Health 20 Reputation points
accepted 2026-08-17T09:19:18.94+00:00
BHB Basic Health 20 Reputation points
1 answer One of the answers was accepted by the question author.

PII (Phone Number) not redacted

https://learn.microsoft.com/en-us/answers/questions/5976531/recover-hacked-account

Community Center | Discuss the Q&A site | Site bug or problem
asked 2026-08-17T07:58:12.1266667+00:00
Hornblower409 14,900 Reputation points
accepted 2026-08-17T09:19:12.0233333+00:00
Hornblower409 14,900 Reputation points
1 answer One of the answers was accepted by the question author.

I'm having trouble achieving tray menu in packaged WinUI app

Hi community! I'm trying to writting an app and here's some trouble about it. I write a WinUI lib using WinForm to achieve tray icon, and I made this tray icon able to react when clicked by mouse. It was working good, I tested it with my new app. Then…

Windows development | WinUI
asked 2026-08-15T12:46:38.5133333+00:00
水 知 485 Reputation points
commented 2026-08-17T08:51:02.7233333+00:00
Jay Pham (WICLOUD CORPORATION) 4,435 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Incoming emails marked as spam

All emails arriving in my inbox are labelled as "spam." For each received email, I receive the following email from The Outlook Team: "You recently reported a message as junk or abuse. We wanted to thank you and let you know that your…

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,400 questions
asked 2026-06-17T16:45:19.37+00:00
LSTJA 25 Reputation points
commented 2026-08-17T08:26:49.2266667+00:00
Dayton Grey 10 Reputation points
1 answer One of the answers was accepted by the question author.

AB-100 certification eligibility after PL-200 expiration

Hi, I have a question regarding the eligibility requirements for the Microsoft Certified: Agentic AI Business Solutions Architect certification. I currently hold the Microsoft Certified: Power Platform Functional Consultant Associate (PL-200)…

Community Center | Not monitored
asked 2026-08-15T01:49:01.96+00:00
Adil Radi 20 Reputation points
commented 2026-08-17T08:08:29.0066667+00:00
Julian Sharp 43,026 Reputation points
3 answers One of the answers was accepted by the question author.

my power point is not work ing properly the screen black and i dont know how to fix it can someone help me thankyouuuuu

my laptop is not working properly the screen black and i dont know how to fix it can someone help me thankyouuuuu

Microsoft 365 and Office | PowerPoint | For education | Windows
asked 2026-08-17T07:28:30.2033333+00:00
lovely faith rabena 20 Reputation points
edited an answer 2026-08-17T07:57:15.7366667+00:00
Heimerdinger 295 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Can’t add my Microsoft account to Authenticator

Please help…I’m going around in circles! I have two accounts, firstly the personal one is fine. The second is a small business account which I cannot access. When I go through the signing in process, although I enter the email successfully and the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-16T14:55:03.5333333+00:00
Dan Hall 20 Reputation points
commented 2026-08-17T07:34:42.5+00:00
Demi Nguyen 1,665 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

App to resize .JPG file

I've used a program called Irfanview to work with .Jpg files, but it is apparently no longer supported. I need to re-size a .Jpg file. Does anyone know of a program to manipulate .Jpg files? Thanks for your help, Phil

Windows for home | Windows 11 | Apps
asked 2026-08-17T07:14:20.4966667+00:00
Phillip Richcreek 990 Reputation points
accepted 2026-08-17T07:30:10.2+00:00
Phillip Richcreek 990 Reputation points