my power point is not work ing properly the screen black and i dont know how to fix it can someone help me thankyouuuuu

lovely faith rabena 20 Reputation points
2026-08-17T07:28:30.2033333+00:00

my laptop is not working properly the screen black and i dont know how to fix it can someone help me thankyouuuuu

Microsoft 365 and Office | PowerPoint | For education | Windows
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AI answer

2026-08-17T07:28:44.24+00:00

Try these steps in order:

  1. If the whole laptop screen is black:
    • Press Windows + Ctrl + Shift + B to reset the graphics driver. A beep or screen flicker can indicate it worked.
    • Press Windows + P, then press P again and Enter to cycle display modes in case Windows is sending video to the wrong screen.
    • Press Ctrl + Alt + Del. If the security screen appears, Windows is still running.
    • If nothing changes, hold the power button for 20 seconds to force a restart.
  2. If Windows works but PowerPoint shows a black screen, freezes, or stops responding:
    • Check whether PowerPoint is busy with another process by looking at the status bar at the bottom of the PowerPoint window. If it is, wait for that task to finish.
    • Start PowerPoint in Safe Mode:
      • Open Start
      • Type PowerPnt /safe
      • Open PowerPoint
    • If PowerPoint works in Safe Mode, disable add-ins:
      • Go to File > Options > Add-Ins
      • Select COM Add-ins
      • Click Go
      • Clear all checkboxes
      • Click OK
      • Restart PowerPoint
    • Re-enable add-ins one at a time until the problem returns to find the conflicting add-in.
  3. Repair Office if PowerPoint still does not work:
    • Close all Office apps.
    • Open Control Panel > Programs and Features.
    • Right-click Microsoft Office.
    • Select Change > Repair.
  4. Check graphics and display-related causes:
    • Install the latest Office updates.
    • If PowerPoint crashes when using pictures or videos, update the Intel graphics driver, especially if the PC has an older Intel 510, 520, or 620 graphics driver.
  5. Check antivirus software:
    • Make sure antivirus software is fully updated.
    • If antivirus integrates with PowerPoint, it can cause performance problems. Disabling that integration may help. Warning: changing antivirus settings can make the PC more vulnerable.
  6. Change the default printer:
    • Open Control Panel > Hardware and Sound.
    • In the printers list, right-click Microsoft XPS Document Writer or Send to OneNote.
    • Select Set as default printer.
  7. If the problem continues, try a selective startup to check whether another program is conflicting with PowerPoint.
AI-generated content may be incorrect. Read our transparency notes for more information.

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  1. Heimerdinger 295 Reputation points Independent Advisor
    2026-08-17T07:45:47.9766667+00:00

    Hi @lovely faith rabena, 

    Thank you for providing additional details. I also noticed that you marked the AI response as the answer. May I ask whether the troubleshooting steps suggested in the AI response helped resolve the issue, or are you still unable to type and edit content in PowerPoint?

    Since your keyboard works normally in other applications and the issue appears to be limited to PowerPoint, I would like to gather a bit more information:

    1. Does this happen with all PowerPoint presentations or only a specific file?
    2. Are you using the desktop version of PowerPoint or PowerPoint for the web?
    3. When you click inside a text box, do you see the text cursor (blinking cursor) appear?
    4. Are you able to create a new blank presentation and type in it?
    5. Do you receive any error messages, or does PowerPoint simply become unresponsive?
    6. If possible, could you provide a screenshot or short screen recording showing the behavior? This may help identify the cause more accurately.

    The answers to these questions will help determine whether the issue is related to the presentation file itself, a PowerPoint add-in, graphics acceleration, or the Office installation.

    Thank you for your patience and understanding. I look forward to your update. If I have misunderstood any part of your situation, please feel free to clarify. I want to make sure I fully understand your setup so I can provide the most accurate guidance.

    Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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  2. lovely faith rabena 20 Reputation points
    2026-08-17T07:35:04.9433333+00:00

    i cannot type in microsoft powerpoint my keybo works normally in other applications but in powerpoint i cannot click or edit text boxes some buttons also seem unresponsive i am using an HP laptop with windows 11 how can i fix this

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