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Locked out of Azure Tenant: AADSTS5000225 (Blocked due to inactivity) & AADSTS5000228

Hello Microsoft Support Team, I am trying to apply for the Microsoft for Startups program using my private Microsoft account, but I am completely locked out of my Azure tenant. I would like to keep my existing tenant name, but it appears to have been…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-29T18:05:06.1366667+00:00
Janis Cirulis 0 Reputation points
commented 2026-03-30T13:45:27.4466667+00:00
Thanmayi Godithi 11,825 Reputation points Microsoft External Staff Moderator
0 answers

Unable to get Azure Support on the phone to resolve my access issue

I've opened a case with Microsoft Data Protection Services because I have been unable to access my Azure Portal subscription for weeks. My current case ID: 2603230010008304 has gone unanswered, as I have called the support numbers provided and cannot get…

Microsoft Security | Microsoft Authenticator
asked 2026-03-30T12:50:34.3866667+00:00
dublinjm@gmail.com 0 Reputation points
0 answers

How do I recover my 2FA codes after swapping to a new phone

so I’ve got a new phone and reinstalled Microsoft Authenticator because I needed it for a 2FA for rockstar games but when I opened it I don’t have any of my codes that I had on my old phone, but I can’t access my rockstar games account without it on…

Microsoft Security | Microsoft Authenticator
asked 2026-01-04T10:32:25.08+00:00
brandon surtees 0 Reputation points
commented 2026-03-30T11:45:37.1633333+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

AADSTS5000228 blocking Partner Center registration — How to contact support, I tried Chat, Email, and Tool free. I cant get a someone to help me

I am trying to register on Microsoft Partner Center using tenant axltecptyltd.onmicrosoft.com. Every sign-in attempt is blocked with error AADSTS5000228 — access denied to tenant 7ac4df4e-a945-450a-935e-6e2b987b7c01. A previous incomplete Partner Center…

Microsoft Partner Center | Other
asked 2026-03-30T10:54:07.37+00:00
Scott Matlou 0 Reputation points
edited the question 2026-03-30T10:58:54.2233333+00:00
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
0 answers

I accidentally deleted instagram account from 2FA and now i'm locked out.

I have accidentally deleted instagram account from 2fa and now when i'm trying to login it asks for 2fa code or backup code. Help me out please.

Microsoft Security | Microsoft Authenticator
asked 2026-02-24T05:15:56.19+00:00
Abhash Pandey 0 Reputation points
commented 2026-03-30T10:30:18.6566667+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

Constant sign in requests from the Authenticator app that I'm not initiating

My Authenticator app is constantly sending me notifications of a sign in request that I have not made. When I go to my account to look at login history, only my actual logins are visible and all the requests don't show up. This was happening a lot so I…

Microsoft Security | Microsoft Authenticator
asked 2026-02-15T22:25:31.5833333+00:00
Christopher Middleton 5 Reputation points
commented 2026-03-30T10:00:31.2633333+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

I didn't use the Azure account attached to my personal e-mail for a long time, now it says the tenant has been blocked due to inactivity...

I'm getting this message: Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. I've tried logging in through an incognito window, tried logging in/out, keep getting the same error. I'd prefer to not…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-28T20:34:20.09+00:00
Clint 0 Reputation points
commented 2026-03-30T09:55:27.8+00:00
Thanmayi Godithi 11,825 Reputation points Microsoft External Staff Moderator
0 answers

After reinstall user in Entre Connect, the O365 fails for the user

UTC Date: 2026-02-12T04:02:28.663Z Client Version: 20260130003.07 BootResult: fail Back Filled Errors: None err: Error: 401 esrc: StartupData et: ServerError estack: Error: 401 at Object.w [as createStatusErrorMessage]…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-02-12T04:44:03.95+00:00
Josselyn Boudett 0 Reputation points
commented 2026-03-30T09:54:38.07+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

How to update my Phone Number when I am not receiving texts

I am trying to start a service ticket but my account does not show a phone number. When I try to add a phone number so someone can call me back it say it is texting me to verify at XXX-XXX-2411. This appears to be my number but I never get a text. How do…

Microsoft Security | Microsoft Authenticator
asked 2026-02-12T14:54:27.4933333+00:00
Tyson Horn 0 Reputation points
commented 2026-03-30T09:47:21.5+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

I am trying to add a cell phone number so I can receive texts for verification.

When I set up my account I used my landline number. Now I need to update the number to a cell phone so i can get the verification codes. When I follow the steps under "Security" and the "Manage How I Sign in" it then asks to send a…

Microsoft Security | Microsoft Authenticator
asked 2026-02-12T20:29:15.56+00:00
TLing 0 Reputation points
commented 2026-03-30T09:45:38.4+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

My Authenticator app needs to be reset. It is prevent me from installing a email address in Outlook.

I need to reset my Authenticator app. It is prevent me from installing a email address in Outlook. Moved from Microsoft 365 and Office | Other

Microsoft Security | Microsoft Authenticator
asked 2026-02-03T22:12:45.3233333+00:00
Mark White 0 Reputation points
commented 2026-03-30T09:34:27.3533333+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

I cannot log in to Azure using a personal account.

Since I recently changed my phone, I am unable to receive verification notifications from the Authenticator app, which prevents me from logging into my Azure personal account (non-enterprise account). Please guide me on how to disable MFA and log in…

Microsoft Security | Microsoft Authenticator
asked 2026-02-06T14:18:59.9033333+00:00
Kimi Yang 30 Reputation points
commented 2026-03-30T09:31:03.7033333+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

I am being blocked from downloading Mobile Device Management software, despite being the Global Administrator.

|| | -------- | Otis Feb 3, 2026, 16:03 GMT-3 When I attempt to download "Prey" Mobile Device Management software I.get a windows popup window that requests an Administrator login. Despite inputing my global Admin credential I received the…

Microsoft Security | Active Directory Federation Services
asked 2026-02-04T03:56:15.22+00:00
Otis Dominique 0 Reputation points
commented 2026-03-30T09:15:40.6533333+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

Meine Emails sind unzustellbar

Seit Freitag bekomme ich folgende Rückmeldung, wenn ich eine Email versenden möchte: This message couldn't be delivered because the sending email address was not recognized as a valid sender. The most common reason for this error is that the email…

Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365
asked 2026-03-30T09:09:01.1133333+00:00
Dr. Stephan Thiel 0 Reputation points
0 answers

ipsec tunnel configuration active-active

I have an ipsec tunnel configured from azure to onprem. How do I enabled the second tunnel with the second ip address? Christian

Azure VPN Gateway
Azure VPN Gateway

An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.

2,177 questions
asked 2026-03-23T14:24:41.36+00:00
Christian 0 Reputation points
commented 2026-03-30T08:54:13.37+00:00
Ganesh Patapati 12,170 Reputation points Microsoft External Staff Moderator
0 answers

My email is attached to a University I have no connection with. I am not able to delete the directory in Azure which I have no account with

My email is attached to a University I have no connection with. I am not able to delete the directory. I have contacted the university. they say they have deleted a guest account I have no record of. Yet nothing has changed. Can you delete this…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-17T20:40:58.5333333+00:00
C. Winter 5 Reputation points
commented 2026-03-30T08:37:18.36+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

I do not have access to Microsft Enra ID - It shows "Copy the error details and send them to your administrator(s) to get access to this page."

I do not have access to Microsft Enra ID - It shows "Copy the error details and send them to your administrator(s) to get access to this page."

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-01-22T06:23:53.9466667+00:00
Kajal Sharma 0 Reputation points
commented 2026-03-30T07:27:40.5766667+00:00
Catherine Kyalo 3,180 Reputation points Microsoft Employee
0 answers

Lockout, Global Administrator, MFA

Hi, community This is David, Hope everything is going well. I have an distressing situation about access Azure Portal with my Global Administrator User, my user is lock out due to MFA device code. I need to recovery it. I am not available to sign in in…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-02T09:24:09.5333333+00:00
David Echeverri 0 Reputation points
commented 2026-03-30T07:00:34.6166667+00:00
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator
0 answers

Unable to log to Azure Portal

Hello. This used to work. But now, I'm unable to lo to the Azure portal. I can sign into my account (here, for instance), but when I try to go to Azure it requests 2FA confirmation. The notification never arrives at my Microsoft Authenticator (where…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-02T03:03:11.45+00:00
Luis Ortega 0 Reputation points
commented 2026-03-30T06:57:33.86+00:00
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator
0 answers

SCIM provisioning – addresses[type=home] values not persisted by Entra ID

Hello Microsoft Support team, I’m running into an issue with SCIM provisioning in Microsoft Entra ID and would appreciate your help clarifying whether this is expected behavior or a configuration problem on our side. Setup overview: Microsoft Entra ID…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-01-23T15:15:28.5166667+00:00
Kahal 25 Reputation points
commented 2026-03-30T06:57:26.9433333+00:00
Catherine Kyalo 3,180 Reputation points Microsoft Employee