876 questions with Windows for home | Windows 11 | Family and online safety tags

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Threat pop-ups

Late last night I received pop-ups regarding a threat. As an 80 year old " non tech" I foolishly rang the phone number displayed, i.e. 01313927809, and spoke to "Lisa" who did a lot of stuff to remove the pop-ups. She then wanted me…

Windows for home | Windows 11 | Family and online safety
asked 2026-09-11T11:25:19.4166667+00:00
John Smith 0 Reputation points
2 answers

pls help me

so when i got my pc on christmas it long me in this family thing and my dads account is out of date and does no work so i want to see if yall can do something to get me out of its annoying

Windows for home | Windows 11 | Family and online safety
asked 2026-09-11T02:12:03.5733333+00:00
Zada slayton 0 Reputation points
answered 2026-09-11T02:52:27.3433333+00:00
GsN5034 - IA 76,465 Reputation points Independent Advisor
1 answer

Windows 11 device not recognised by family safety

I setup family Safety to set parental control to my son's computer. a PC with windows 11. i followed all the instructions. but when my son signs is. it is not working, the device is not added to family safety. thanks

Windows for home | Windows 11 | Family and online safety
asked 2026-09-10T06:02:21.36+00:00
mehdi 0 Reputation points
answered 2026-09-10T08:04:34.0533333+00:00
Alvise Cervellati 6,535 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

About a Microsoft Family safety.

Why does it take just under two minutes to apply the changes? What’s the point of blocking Chrome by default and forcing users to use Edge? Isn’t Chrome based on Chromium too? Plus, Chrome has better features, and the mobile version has been heavily…

Windows for home | Windows 11 | Family and online safety
asked 2026-09-09T03:19:54.78+00:00
Win10ユーザー 40 Reputation points
commented 2026-09-09T04:05:18.9633333+00:00
Win10ユーザー 40 Reputation points
1 answer

Google Chrome locked by family safety no administrator access.

I cannot open Google Chrome because of family safety setting, and I do not have access to the administrator account

Windows for home | Windows 11 | Family and online safety
asked 2026-09-05T08:55:05.49+00:00
Nodiko bolqvaze 0 Reputation points
commented 2026-09-06T15:33:29.4866667+00:00
Lucus-V 12,535 Reputation points Microsoft External Staff Moderator
2 answers

Age restrictions error on Minecraft

My son has been playing Minecraft on his laptop and now has a new PC. When he logs into his Minecraft account, a message appears saying he cannot access Minecraft because of age restrictions. He can still access the same account on his laptop, so it may…

Windows for home | Windows 11 | Family and online safety
asked 2026-08-30T17:26:18.7866667+00:00
Sarah-Jayne Turner 0 Reputation points
commented 2026-09-03T13:06:44.0533333+00:00
Carl-L 21,400 Reputation points Microsoft External Staff Moderator
1 answer

Child account stuck in orphaned Microsoft Family group after organizer account deletion

My child Microsoft account is permanently stuck in a Microsoft Family group because the organizer account is permanently gone, I cannot leave the group on my own, and frontline support says they cannot clear it. Please manually unlink or clear my child…

Windows for home | Windows 11 | Family and online safety
asked 2026-08-31T09:39:23.8+00:00
Dimitris Foudis 0 Reputation points
answered 2026-08-31T09:48:09.0233333+00:00
Sumit 44,226 Reputation points Volunteer Moderator
2 answers

Family access issues for Fortnite Xbox

How can I enable network access to Fortnite for my 12-year-old son under parental controls? I can only find options for screen time and content moderation, but not for granting access to the game itself. Could someone guide me on how to allow Fortnite…

Windows for home | Windows 11 | Family and online safety
asked 2026-01-02T14:36:38.2566667+00:00
tiphaine PROST 0 Reputation points
commented 2026-08-30T21:40:45.7033333+00:00
Shivay Patel 0 Reputation points
1 answer

"Microsoft family safety" appears on my computer extremely frequently

I have a windows laptop and it is my own laptop. Microsoft family safety (something I never set up) will pop up, lag my computer and refuse to disable. Ive disabled it in task manager, my birthday on windows is over 18, my xbox is over 18, I am not in a…

Windows for home | Windows 11 | Family and online safety
asked 2026-08-23T21:04:21.9166667+00:00
Coby Landsberger 0 Reputation points
commented 2026-08-28T07:39:16.19+00:00
Alex-L 12,555 Reputation points Microsoft External Staff Moderator
2 answers

How to Fix Sorry, something went wrong. (Microsoft Family App)

Sorry, something went wrong. We’re not sure what happened, but refreshing the page may help, or trying again in a little while. TraceId: DsVd1Ryld0Kv+nlU.9.307 Installed and Re-installed software. Tried doing all the steps including re-signing in.…

Windows for home | Windows 11 | Family and online safety
asked 2026-08-27T14:34:51.26+00:00
Vishwanathan S 0 Reputation points
answered 2026-08-27T15:30:40.9133333+00:00
Nathan R 915 Reputation points Independent Advisor
3 answers

My account was added to a strangers Microsoft Family Safety

I set up a new PC and somehow my account for this PC has been linked to a Microsoft Family Safety account for strangers I do not know (I think we have the same last name?) - I am locked out of my computer because my account is set up as a child with zero…

Windows for home | Windows 11 | Family and online safety
asked 2026-08-27T04:43:05.5433333+00:00
AnjaG Greenhalgh 0 Reputation points
answered 2026-08-27T08:34:32.4333333+00:00
SD - IA 178.8K Reputation points Independent Advisor
1 answer

Cannot remove child from family group I have tried ALL the recommended trouble shooting steps.

I am trying to remove a child from a family group. The child does NOT appear in my group but I DO show as administrator in her account family group. It tells me I need to log on as the administrator of that group but then loops logging into the same…

Windows for home | Windows 11 | Family and online safety
asked 2026-08-18T13:44:05.42+00:00
Patrick Foss 0 Reputation points
edited the question 2026-08-27T05:51:02.98+00:00
Ian-T 11,040 Reputation points Microsoft External Staff Moderator
1 answer

I cannot leave my Microsoft Family Safety.

I am assigned as a child in Microsoft Family Safety, and I need to leave, but I cannot because the organizer cannot access their account. I need to leave because it is interfering with my schoolwork.

Windows for home | Windows 11 | Family and online safety
asked 2026-08-19T23:35:57.6633333+00:00
Ridge Autry 0 Reputation points
commented 2026-08-25T23:41:07.9233333+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

Family Subscription Manager

My husband opened our Family account and assigned me as the family manager but his view and my view are very different when logging into the account. He's able to see all that the invitations have been sent to with their status but mine, I only see my…

Windows for home | Windows 11 | Family and online safety
asked 2026-08-21T13:37:25.8266667+00:00
Julie Hauser 0 Reputation points
commented 2026-08-23T10:36:22.1166667+00:00
Thomas4-N 21,535 Reputation points Microsoft External Staff Moderator
2 answers

How do I unblock Google Chrome by Microsoft Family Safety

Google Chrome is being blocked by Microsoft Family Safety even though I did not set that up. How do I unblock Google Chrome?

Windows for home | Windows 11 | Family and online safety
asked 2026-08-21T02:13:35.33+00:00
Christopher Mont 0 Reputation points
edited the question 2026-08-21T10:18:34.4833333+00:00
Gérard Oomens 131.2K Reputation points Volunteer Moderator
2 answers

how to unlock laptop???

My daughters laptop as connected to mine via Microsoft Family Settings; this was removed in order to the need for my authorisation so my daughter can access all aspects her device. Somehow her 'screen time' has been capped and I'm being sent APPROVAL…

Windows for home | Windows 11 | Family and online safety
asked 2026-08-19T05:35:29.7133333+00:00
Andrew Richardson 0 Reputation points
commented 2026-08-20T13:45:13.4833333+00:00
Lychee-Ng 28,115 Reputation points Microsoft External Staff Moderator
1 answer

How can i recover my son's hacked microsoft account?

How can i recover my son's microsoft account? Today my son got hacked and his sign-in alias got changed to a different email, How can i change it and how can he recover his microsoft account? When he tries to log-in to his microsoft account and types in…

Windows for home | Windows 11 | Family and online safety
asked 2026-08-19T13:47:17.48+00:00
iza s 0 Reputation points
answered 2026-08-19T23:40:55.1033333+00:00
Emma1-N 12,030 Reputation points Microsoft External Staff Moderator
1 answer

can't play minecraft with daughter

Why is this so incredibly complicated? My daughter wants to play java minecraft with me. Apparently I need to make her an account and purchase minecraft for her separately, which is fine. I tried to make her a minecraft account, but apparently that…

Windows for home | Windows 11 | Family and online safety
asked 2026-08-15T21:59:13.6933333+00:00
adam peitz 0 Reputation points
commented 2026-08-18T00:15:51.61+00:00
adam peitz 0 Reputation points
1 answer

Stuck in microsoft family safety

My child account is stuck in Family Safety group. Organizer account is unrecoverable after recovery attempts failed. Need the family link removed.

Windows for home | Windows 11 | Family and online safety
asked 2026-08-13T14:54:31.15+00:00
albes halili 0 Reputation points
commented 2026-08-15T07:31:06.52+00:00
Emma1-N 12,030 Reputation points Microsoft External Staff Moderator
1 answer

Child account cannot access Multiplayer menu in Minecraft

Hi, I have recently acquired new machines for my children, with the associated Microsoft accounts with the objective of playing some Minecraft together. I have setup the Microsoft accounts as children, bought as a gift Minecraft from my account for my…

Windows for home | Windows 11 | Family and online safety
asked 2026-08-12T20:58:16.9833333+00:00
Jean-Marc D 0 Reputation points
commented 2026-08-14T14:07:51.9133333+00:00
Carl-L 21,400 Reputation points Microsoft External Staff Moderator