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How do I refresh my word documents. [REMOVEDPII]@gmail.com

No visible scroll bars on either side or bottom of the screen. Nor will clicking bring them on. No space on the side of documents, word doc is open to the edge of the screen. Tried saving both header and footer, the footer appears when opened, but…

Microsoft 365 and Office | Word | For home | Other
asked 2026-09-16T02:59:44.5266667+00:00
jennifer petto 0 Reputation points
commented 2026-09-17T07:22:45.8833333+00:00
Norah-L 10,820 Reputation points Microsoft External Staff Moderator
1 answer

How does Work IQ access third-party data through Copilot connectors?

I’m trying to understand the architecture of Microsoft Work IQ and third-party data sources such as Google Drive, Jira, or Confluence. Microsoft documentation states that: Work IQ builds semantic understanding across Microsoft 365 and external…

Microsoft Copilot | Other
asked 2026-09-17T07:15:10.21+00:00
Sonalika 0 Reputation points
answered 2026-09-17T07:15:43.14+00:00

AI answer

1 answer

Copilot Chat image generation capacity message and general responsiveness issues

We are seeing an increasing number of users reporting performance issues with Microsoft Copilot Chat. Some users receive the following message when attempting image generation: "Lots of people are creating images right now. Please try again later,…

Microsoft Copilot | Other
asked 2026-09-16T15:33:31.8166667+00:00
Turnbull, Lisa 0 Reputation points
edited an answer 2026-09-17T07:15:11.9133333+00:00
Alex-L 12,575 Reputation points Microsoft External Staff Moderator
3 answers

changing the from when forwarding an email

I used ot be able to change the from line when i wanted to reply or forward an email that cam in to a generic email address. Now it just brings up a new email without adding in the information from the original email. How can I change the from line?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-14T22:57:23.6633333+00:00
Betty Tannous 0 Reputation points
answered 2026-09-17T07:14:39.5933333+00:00
Hornblower409 15,340 Reputation points
1 answer

IMAP XOAUTH2 returns "User is authenticated but not connected" for a single Outlook.com account — other accounts work fine

I have a Java backend application using JavaMail (javax.mail 1.6.7) to pull emails from Outlook.com consumer mailboxes via IMAP with OAuth2 (XOAUTH2). One specific mailbox started failing a few days ago with the error "User is authenticated but not…

Outlook | Web | Outlook.com | Email
asked 2026-09-16T02:46:41.3833333+00:00
huang huan 0 Reputation points
commented 2026-09-17T07:11:15.1633333+00:00
Hendrix-V 19,115 Reputation points Microsoft External Staff Moderator
2 answers

cant cancel game pass

I have an old game pass subscription that I need to cancel to get the pc only tier. When I go to cancel, it says to contact support. I can't find a link to do that with, and it sent me here

Windows for home | Windows 11 | Gaming
asked 2026-09-17T06:15:02.64+00:00
Aaron Durana 0 Reputation points
answered 2026-09-17T07:10:24.63+00:00
Kayece Jan Mae Amizola 16,680 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

update on ticket [Moderator note: personal info removed]

Hello, just wanted to ask for updates on ticket [Moderator note: personal info removed], it's about a demariamitsubishi.com.au domain that is having issues receiving emails

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-17T06:12:01.6133333+00:00
MiguelMerana-1235 20 Reputation points
accepted 2026-09-17T07:09:39.8566667+00:00
MiguelMerana-1235 20 Reputation points
2 answers

Pre order for FC27

I recently pre ordered FC27 however the money didn’t come out of my account straight away. Then today I woke up and saw the money had been attempted to come out I didn’t have money in my account at the time. I have money in there now will you take…

Windows for home | Other | Gaming
asked 2026-09-15T06:02:11.53+00:00
deene mccracken 0 Reputation points
commented 2026-09-17T07:08:47.07+00:00
adam 0 Reputation points
4 answers

Mislead to purchasing Microsoft 365 premium membership for year - can't cancel!!! How do i fix?

I accidently registered for a Microsoft premium subscription. I had two options. 1. Pay monthly or 2. Register for the year - . I interpreted it it as i was paying monthly for one month only - nowhere did it say it would continue taking payments for a…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-05T14:51:51.5033333+00:00
Maigan Cowen 0 Reputation points
answered 2026-09-17T07:05:15.0066667+00:00
Victor Heron 0 Reputation points
2 answers

How to contact a real agent to help me re-activate my Windows?

This began with me changing my motherbaord for my computer. I wasn't aware it would create for me a headache regarding Windows and activating it. At the current moment the windows systems activation section is giving me the 0xC004F123 error message…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-14T18:55:41.4+00:00
Frederic Prevost 0 Reputation points
answered 2026-09-17T07:04:46.78+00:00
Vikki-T 10,575 Reputation points Microsoft External Staff Moderator
4 answers

How do I clear my cache or do any other steps that would stop my Word from freezing ALL THE TIME?

I constantly can't use Word -- it's always freezing. It's like having a third world country program that sort of works a little bit. My Mac is up to date. None of my other programs have this problem. I see in the forum you suggest to clear cache but…

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-09-15T22:05:58.2366667+00:00
Joanie Wread 0 Reputation points
commented 2026-09-17T06:58:50.94+00:00
Hendrix-V 19,115 Reputation points Microsoft External Staff Moderator
1 answer

What Are the Most Common Windows Update Failures in Production, and How Can They Be Reproduced on a Windows 11 Test VM for Auto-Heal Validation?

Hello Everyone, We are currently developing and validating an Auto-Heal solution for Windows 11 that detects and remediates Windows Update failures. As part of the validation process, we would like to focus on real-world Windows Update issues commonly…

Windows for home | Windows 11 | Windows update
asked 2026-09-16T14:41:46.91+00:00
Vinit Kumar 10 Reputation points
commented 2026-09-17T06:55:35.4633333+00:00
Hendrix-V 19,115 Reputation points Microsoft External Staff Moderator
1 answer

Blob Trigger is no longer firing in Azure Function

My Azure Function suddenly stopped processing new blobs. The Blob Trigger is no longer firing when a new file is uploaded to the storage container. To verify whether the application was the issue, I manually sent a message using Microsoft Azure Storage…

Azure Blob Storage
Azure Blob Storage

An Azure service that stores unstructured data in the cloud as blobs.

3,418 questions
asked 2026-07-27T19:59:41.2133333+00:00
David Campos 5 Reputation points
edited a comment 2026-09-17T06:55:21.01+00:00
Pomes Silvestro 0 Reputation points
3 answers One of the answers was accepted by the question author.

My account was compromised

My account ******@outlook.com was compromised today, my primary alias was deleted. I have tried all the account recovery options and always get that my account is not available when trying to recover from another linked email account. When I send an…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-17T05:53:48.3066667+00:00
Lee Holt 20 Reputation points
answered 2026-09-17T06:52:30.4+00:00
Lee Holt 20 Reputation points
2 answers

Onmicrosoft.com junk emails

I have Outlook for Mac and cannot seem to block the domain on microsoft.com. This is inundating my junk folder. Any ideas on how to block the whole domain?

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-13T18:35:40.5133333+00:00
Mark Penwarden 0 Reputation points
commented 2026-09-17T06:51:38.83+00:00
Thomas4-N 22,015 Reputation points Microsoft External Staff Moderator
2 answers

Windows 11 Installation Failed(Windows Insider Preview ISO)

I received an error when attempting to launch a game that was due to a .dll problem, which lead me to using "sfc /scannow"(In elevated command prompt), which threw "Windows Resource Protection could not start the repair service.". I…

Windows Insider program | Windows Insider preview | Repair and recovery
asked 2026-09-13T15:10:56.15+00:00
Jeremy Green 0 Reputation points
commented 2026-09-17T06:51:23.24+00:00
Thomas4-N 22,015 Reputation points Microsoft External Staff Moderator
2 answers

I cannot find Bluetooth driver for Asus Ultrabook 551L to activate in windows 11

Hello, I am encountering an issue where Bluetooth is not working on my Asus Sonic Master Ultrabook (model 551LN) running Windows 11 Pro (version 25H 10.0.26200 B. 26200). I tried installing the drivers downloaded from the official Asus website, but it…

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-13T12:49:16.2066667+00:00
Sinchai | TA (Trainocate) 0 Reputation points
commented 2026-09-17T06:51:08.9433333+00:00
Thomas4-N 22,015 Reputation points Microsoft External Staff Moderator
1 answer

Unable to get Word document and Excel

My subscription for Microsoft 365 on my new laptop went through. However, am unable to get Word and Excel downloaded. Assistance regarding this is appreciate as I would need these two in my laptop. Thank you.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-17T06:12:06.3766667+00:00
Vasudevan Devaraj 0 Reputation points
answered 2026-09-17T06:45:39.7266667+00:00
DaveM121 933.5K Reputation points Independent Advisor
2 answers

ms word shows to repair

ms word shows like this : We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now? Repair Now Help Close #msword repair

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-17T06:11:41.11+00:00
lenovo ideapad flex 5 0 Reputation points
answered 2026-09-17T06:43:44.0233333+00:00
DaveM121 933.5K Reputation points Independent Advisor
2 answers

Office 365 Sharing

My wife has an expiring subscription to office 365, and I already a copy that I would like to be able to share, but it does not appear to work to share it. I t keeps telling us I haven't shared it, but I have, multiple times. I deleted the old requests,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-14T21:09:00.0866667+00:00
Rick Van Wieren 0 Reputation points
commented 2026-09-17T06:43:28.1333333+00:00
Kai-H 26,950 Reputation points Microsoft External Staff Moderator