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Locked out of Azure AD tenant as sole Global Admin after iPhone restore wiped Authenticator registration

I am unable to access my Azure AD / Microsoft Entra tenant because MFA cannot be completed. The situation: I restored my iPhone which wiped the Microsoft Authenticator app registration for this account I am the sole Global Administrator on the tenant …

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T08:53:44.4666667+00:00
Martyn Lawson 0 Reputation points
answered 2026-09-16T09:35:52.71+00:00
JeseminQH 600 Reputation points Independent Advisor
1 answer

Certification profile country/address question - upcoming AI-901 exam in Houston

Hello, I am a French citizen, permanently residing in France, currently visiting the United States (Houston, TX) under the ESTA Visa Waiver Program. I have scheduled my AI-901 (Microsoft Azure AI Fundamentals) exam at a Pearson VUE testing center in…

Community Center | Not monitored
asked 2026-09-15T21:06:56.2433333+00:00
Christian Grimm 0 Reputation points
answered 2026-09-16T09:34:42.76+00:00
Gérard Oomens 131.6K Reputation points Volunteer Moderator
2 answers

How to find lost/delated file just 3 hrs before

Around 12.30 noon I was about to save file from desktop to pen drive, I found that these are not available on l aptop as well as on pen drive

Windows for home | Other | Recovery and backup
asked 2026-09-16T08:57:19.8766667+00:00
Anilkumar Chopde 0 Reputation points
answered 2026-09-16T09:31:11.7133333+00:00
DaveM121 932.4K Reputation points Independent Advisor
2 answers

How to find the score of the practice test given of any exam here?

I have given AB 100 practice test, but not able to find the score. Please help me to get the same.

Community Center | Not monitored
asked 2026-08-23T07:32:08.2+00:00
Anindya Majumder 0 Reputation points
recommended 2026-09-16T09:30:41.92+00:00
JuliaMarvin 22,705 Reputation points Volunteer Moderator
1 answer

The Excel version I'm using has a problem where copy-paste isn't working.

I am currently using Office 2024, but I am unable to copy and paste in Excel. I am not sure what the issue is—has Microsoft issued any announcements regarding this?

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-16T09:17:14.1566667+00:00
Tinh Thi 0 Reputation points
answered 2026-09-16T09:30:06.6933333+00:00
Ruwim.B 6,900 Reputation points Volunteer Moderator
1 answer

I am registered for the Microsoft virtual training session for the 16th Sep 2026 11:00 AM Central Daylight Time but still now i didn't get meeting link. meeting also already started.

I am registered for the Microsoft virtual training session for the 16th Sep 2026 11:00 AM Central Daylight Time but still now i didn't get meeting link. meeting also already started.

Community Center | Not monitored
asked 2026-09-16T05:59:12.1433333+00:00
Utla Rajesh Rao 0 Reputation points
answered 2026-09-16T09:29:40.78+00:00
Gérard Oomens 131.6K Reputation points Volunteer Moderator
1 answer

Sole global admin locked out by MFA (Authenticator on a lost device, no backup methods) - requesting tenant recovery

I am the sole global administrator of my Microsoft 365 tenant and I can no longer sign in. I would like to be pointed to the correct admin account recovery path. What happened: I replaced my phone. The old device is gone, so nothing could be transferred.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T07:44:29.7666667+00:00
edited the question 2026-09-16T09:28:12.3066667+00:00
Nam-D 3,980 Reputation points Microsoft External Staff Moderator
1 answer

M365 Admin Expert

Hello, I've passed MS-102 exam first, now I am preparing to pass SC-300 so as I understood when I will pass it before 30 November (learn path is closing) Will I achieve the badge for one year valid?

Community Center | Not monitored
asked 2026-09-16T09:16:34.71+00:00
Bartosz Kusiak 0 Reputation points
edited the question 2026-09-16T09:28:03.45+00:00
JuliaMarvin 22,705 Reputation points Volunteer Moderator
1 answer

I am trying to add searchservice connection in my foundry project but getting below error Error creating connectionService temporarily unavailable. Please try again later.

Foundry's identity added managed identity. For keyvault added keyvault secrets officer and key vault reader to foundry's managed identity. I was able to add keyvault connection successfully but when i tried adding searchservcie connection getting : Error…

Foundry Tools
Foundry Tools

Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform

4,606 questions
asked 2026-09-06T06:57:00.8+00:00
Kaveri R Goudgaon 0 Reputation points
commented 2026-09-16T09:27:43.7566667+00:00
Pavan Kumar Purilla 410 Reputation points Microsoft External Staff Moderator
1 answer

Azure SQL Database cannot be deleted - stale Job Agent association

Hello, I cannot delete an Azure SQL Database because Azure reports: CannotMoveOrDropJobAccountDatabase "The database confis001dev on server conservis01 is used by job account SQL Agent. Database cannot be deleted or renamed while associated with job…

Azure SQL Database
asked 2026-09-14T10:08:34.76+00:00
Hans-Christian Höpfl 0 Reputation points
commented 2026-09-16T09:26:01.9266667+00:00
Kvns Krishna Teja 0 Reputation points Microsoft External Staff Moderator
2 answers

Windows 11 22H2 - Remote Credential Guard (RCG) hop (SMB) not working.

Hello, apparently the "double-hop" problem (https://learn.microsoft.com/en-us/answers/questions/744867/remote-credential-guard-double-hop-issue-after-ser) when using Remote Credential Guard (RCG) on a Windows 11 22H2 (Build 22621.1702) endpoint…

Windows for business | Windows Client for IT Pros | User experience | Remote desktop clients
asked 2023-05-30T09:11:39.2366667+00:00
Zacharias Embaxter 75 Reputation points
commented 2026-09-16T09:25:21.1133333+00:00
Hans Hegeman 1 Reputation point
1 answer

I want link personal acc to organization acc but I am facing issue to link account

I want to certificate ai-901 So I am linking personal mail id to tcs mail id but I didn't link these two accounts. I tried same edge browser still I am facing same issue Please help me.

Community Center | Not monitored
asked 2026-09-16T08:55:53.8333333+00:00
Aditi Rajpure 0 Reputation points
answered 2026-09-16T09:24:31.19+00:00
Gérard Oomens 131.6K Reputation points Volunteer Moderator
2 answers

Microsoft Designer is gone from the photos app?

Hi Community. So today i noticed that Microsoft designer is not present when i open images and want to edit them, It's not present in the "open with" either. I tried repairing and resetting the photo and photo legacy app, but to no avail. I…

Windows for home | Other | Music, photos, and video
asked 2026-09-05T10:07:07.21+00:00
Thomas Jensen 80 Reputation points
commented 2026-09-16T09:21:18.19+00:00
Thomas Jensen 80 Reputation points
1 answer

How to remove screen time limit

Hi team, I am an adult but unable to remove the screen time limit from my laptop. it shuts after 9pm to 8 am. i am not able to make any changes. Please help. Jyotii Singh

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

196 questions
asked 2026-09-15T08:57:06.5933333+00:00
Jyotii Singh 0 Reputation points
commented 2026-09-16T09:19:45.7466667+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
2 answers

constant need to reset passkey which requires me to access my phone photo app

why do i constantly need to reset my passkey when i step away from my computer for 10 minutes?

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-14T17:13:21.9466667+00:00
Kathleen Koch 0 Reputation points
commented 2026-09-16T09:19:14.8066667+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
2 answers

Windows 10 digital licence (Win7 retail upgrade) won't reactivate after motherboard replacement - 0x803F7001

Hi, I'm hoping someone can point me at the right route to get a licence re-associated with new hardware. BACKGROUND I bought a retail Windows 7 licence in 2011 as a standalone purchase (not preinstalled on a PC) and later took the free Windows 10…

Windows for home | Previous Windows versions | Licensing and activation
asked 2026-09-14T15:46:14.59+00:00
Derik Ungerer 0 Reputation points
commented 2026-09-16T09:19:00.3866667+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
1 answer

How to download windows7 starter

where to find the windows7 starter version software to a bootable CD. There is no DOWNLOAD button on the Microsoft Software Windows7 page, so download is inaccessible.

Windows for home | Previous Windows versions | Install and upgrade
asked 2026-09-15T05:36:58.15+00:00
John Au 0 Reputation points
commented 2026-09-16T09:18:28.18+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
2 answers

stock market quotes

I cannot update the stock market price history; it is configured for the period from September 14, 2025, to September 14, 2026, but it gets stuck at September 4, 2026, and skips to September 14, 2026.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-14T13:30:46.9866667+00:00
Manuel Silva 0 Reputation points
commented 2026-09-16T09:18:03.07+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
2 answers

EXCEL NOT WORKING NOR WORD IT IS SHOWING A ERROR

When i am using excel an error is occuring in it it is showing that Microsoft office can't find your license for this application what should i do

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-14T17:58:02.46+00:00
Lakshay Singh 0 Reputation points
commented 2026-09-16T09:17:45.4133333+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
2 answers

Sharing Microsoft 365 subscription

I bought a new laptop and subscribed to Microsoft 365. My wife has an older laptop that already had a 365 subscription with a few months left on it. I cancelled her subscription and then sent her an invite to join my 365 subscription She accepted, but…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T18:17:24.03+00:00
Gerald Townsend 0 Reputation points
commented 2026-09-16T09:17:23.0133333+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator