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Personal subscription paid for a year, been taken away with technical problem.

Account and product State that this is about Microsoft 365 Personal and access to Word on a MacBook. Confirm the Microsoft account email you’re signed in with. Timeline of events Mention that you purchased Microsoft 365 Personal, paid up front, and…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-13T01:56:22.0766667+00:00
Andrew Prettejohn 0 Reputation points
commented 2026-09-13T02:29:29.0766667+00:00
Andrew Prettejohn 0 Reputation points
2 answers

My account is locked, and no one can help me

Hi! I created a new Microsoft account with a different email to be able to play minecraft with a friend of mine. The next day he account was locked and when I click the "Next" button to verify that i'm a human and the owner of the account is…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-13T01:53:02.5766667+00:00
Eden 0 Reputation points
answered 2026-09-14T03:45:41.9966667+00:00
Hornblower409 14,925 Reputation points
1 answer

How do I get my already active MS OFFICE 365 activation number?

How do I get my already active MS OFFICE 365 activation number?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-13T01:46:26.2333333+00:00
Nathaniel Shipp 0 Reputation points
answered 2026-09-13T02:41:26.2233333+00:00
paulr0511 48,535 Reputation points Independent Advisor
1 answer

How to correct Birthday at Microsoft account (from child account to adult account)?

When I registered my microsoft account in the year 2015, I put my birthday wrongly as 2015 (actually I was born in the year 1960). THerefore I have been treated as a child at Microsoft account. How can I change it? or how can I contact the microsoft…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-09-13T01:43:40.4766667+00:00
亚湘 袁 0 Reputation points
answered 2026-09-13T01:43:57.1333333+00:00

AI answer

2 answers

Minecraft launcher not installing I tried everything (at least I think) and windows updates keep giving me errors

My Minecraft literally won't install it doesn't matter If I try to install it from the Microsoft store or the web it keeps giving me errors. Also my windows update tab in settings, whenever I go to it always says "Something went wrong. Please try…

Windows for home | Windows 11 | Windows update
asked 2026-09-13T01:43:34.74+00:00
Zayn Mir 0 Reputation points
answered 2026-09-13T02:19:15.65+00:00
Ivan B 123.4K Reputation points Independent Advisor
1 answer

File format or file extension not valid error when opening documents

i bought new computer and transferred my Microsoft office account to the new computer. I need to use excel, word, etc. for work and school. my account transferred but when i try to open documents in the new computer i get a transferred my Microsoft…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-13T01:42:40.3766667+00:00
Macelop 0 Reputation points
answered 2026-09-13T02:40:12.2+00:00
Jhun Buala 5,710 Reputation points Independent Advisor
2 answers

I cannot access a 6 digit code on Authenticator app when asked

I am trying to log in to ClientLinq which I access through my work account . My work email is [Moderator note: Personally Identifiable Information removed]@travelonly.com . My login and my password are working but then I am asked to enter the 6 digit…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-13T01:42:15.8+00:00
Kirsten King 0 Reputation points
commented 2026-09-14T00:26:12.1133333+00:00
Kien 1,145 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

How do I prevent the keyboard from switching to Spanish

I'm an advanced Word user and I'm translating a book from English to Spanish. The document I'm editing is set in Latin American Spanish. I don't have a Spanish keyboard, yet when I switch between a Spanish document and the original English pdf document,…

Windows for home | Windows 11 | Input and language
asked 2026-09-13T01:25:02.2233333+00:00
Michael D Bailey 75 Reputation points
accepted 2026-09-13T01:35:49.79+00:00
Michael D Bailey 75 Reputation points
1 answer

i cannot use my excel

i cannot use my excel when i click it theres an indication pop up that saying repair, help and cancel as you can see on the button from the above, when i click repair the indication will disappear and after 1 sec the excel also will disappear and i…

Microsoft 365 and Office | Excel | For education | Windows
asked 2026-09-13T01:23:31.45+00:00
Carlo Francisco 0 Reputation points
commented 2026-09-14T13:23:31.34+00:00
Darren Bruce 1,395 Reputation points Independent Advisor
1 answer

Hacked account and hacker changed my information

On vacation, a hacker got into my account, changed my account email to their email, and removed all of my information. I contacted recovery (the AI bot which I despise) and filled out sheets, and even called another department. I entered all of MY…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-13T01:22:00.8033333+00:00
Eza Janneman 0 Reputation points
answered 2026-09-13T06:02:00.78+00:00
Chloe-V 12,710 Reputation points Microsoft External Staff Moderator
2 answers

I am having trouble finding my profile to change my phone #

I am not seeing the described page for my profile or editing ability

Outlook | Web | Outlook.com | Settings
asked 2026-09-13T01:18:46.2333333+00:00
Cera Lynn 0 Reputation points
answered 2026-09-13T01:53:17.7333333+00:00
EmilyS726 266.6K Reputation points Independent Advisor
2 answers

I need to get back into my usual hotmail account but it takes hours and doesn't let me complete login

I had to restart my laptop and lost the ability to do 2FA for my hotmail account as there was no phone signal. Before doing that I sent a message to change one of my security settings so that I will always have access to 2FA anywhere in the world. I…

Outlook | Web | Outlook.com | Email
asked 2026-09-13T01:18:07.84+00:00
Craig McGarrity 0 Reputation points
answered 2026-09-13T04:42:07.8433333+00:00
GsN5034 - IA 76,730 Reputation points Independent Advisor
4 answers

Had 100% Disc for five years even with nothing running, where can I start?

Hello, I apologize for my ignorance around this subject—I am a complete layperson when it comes to computers and tech support and I don't know what information is relevant. I have a Dell Inspiron 3593 (originally Windows 10, recently upgraded to Windows…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-13T01:10:46.7866667+00:00
Shmeeple Beeple 0 Reputation points
answered 2026-09-13T23:22:20.09+00:00
CrazyKats 19,420 Reputation points Volunteer Moderator
1 answer

Azure Local Duplicate Hostname

I have 2 Azure Local Nodes, let say : Node02 with IP 10.10.10.2 and hostname azlocal02 Node03 with IP 10.10.10.3 and hostname azlocal03 Then i reboot node03 and after rebooted i try access using KVM or by RDP and i realized Node02 is showing. My…

Azure Local
asked 2026-09-13T01:08:13.23+00:00
Handian Sudianto 7,461 Reputation points
commented 2026-09-14T12:25:36.26+00:00
David Aniebo 0 Reputation points
4 answers

Edge Home Tab keeps prior webpage Title

Lately, whenever I select the Home icon, the New tab title shows as the previous page title instead of New tab. I am using a Surface Go 2, Win11 Pro. It appears to be touch-experience related as my HP laptop w/ Win11 Home does not exhibit the issue.

Microsoft Edge | Tabs, address bar, and search | Windows 11
asked 2026-09-13T01:00:36.9+00:00
Don ‪B 20 Reputation points
answered 2026-09-13T07:59:11.27+00:00
Paulo GM 72,225 Reputation points Independent Advisor
1 answer

How can I purchase the perpetual version of Publisher?

I just learned that Publisher will be gone after Oct 1, 2026. I only have a 365 sub, and this is devastating! There is no way for me to convert 16 years worth of documents I have painstakingly created in that amount of time without working on this all…

Microsoft 365 and Office | Publisher | Other
asked 2026-09-13T00:57:15.89+00:00
Rebecca Seidl 5 Reputation points
answered 2026-09-13T01:24:28.34+00:00
Marcin Policht 107.5K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Can't email attachments out of Word or Excel

I need the status on case #7108738449. Can't email attachments out of Word or Excel. Google is my mail server.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-13T00:56:05.2533333+00:00
Nancy Gerard 20 Reputation points
commented 2026-09-13T03:10:17.2333333+00:00
Nancy Gerard 20 Reputation points
3 answers

Accidentally purged outlook

While trying to reset my password, in Outlook, file, acc' settings, acc' settings, change- the purge box was ticked and I didnt see what I wanted on the page so I clicked next. I lost alot of emails and a couple of folders. In multiple folders emails…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-13T00:39:28.16+00:00
Paul Kerr 0 Reputation points
commented 2026-09-15T13:14:58.8333333+00:00
Hornblower409 14,925 Reputation points
2 answers

remove blocked sender in outlook 2021

blocked email from a bank by mistake. How to remove the blocked sender

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-13T00:37:21.3566667+00:00
Marsha Hill 0 Reputation points
edited an answer 2026-09-13T03:41:15.9033333+00:00
GsN5034 - IA 76,730 Reputation points Independent Advisor
2 answers

Want to Cancel my Microsoft subscription

My subscription expires in a few weeks. How do I cancel it?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-13T00:34:22.1466667+00:00
toni johnson 0 Reputation points
answered 2026-09-13T12:16:46.5166667+00:00
Bence Weiszmann 1,640 Reputation points