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Where is my downloaded Microsoft downloaded on Nov 23, 2019

I have spent hours the last few days trying to get help. The first person took over my computer and deleted Microsoft 365 which I did not even know that I had. Then she disconnected with me. I got a case # 7108779785 in my email. I then chatted with a…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-14T23:23:58.4666667+00:00
Vicki Fulmer 0 Reputation points
answered 2026-09-14T23:29:22.35+00:00
BryceSor 5,500 Reputation points Volunteer Moderator
2 answers

Speakers and microphone work perfectly-- but no audio on teams (personal)

I have uninstalled and reinstalled Teams. I have a perfectly working speaker and microphone and used them all weekend on ZOOM. I can see the bar moving that it's accepting my audio when I test the mic, but I can get no sound when I try to listen. I have…

Microsoft Teams | Microsoft Teams Free | Other
asked 2026-09-14T23:16:07.7066667+00:00
Linda Groundwater 0 Reputation points
answered 2026-09-15T00:07:06.3733333+00:00
Ferdinand Nanalig 32,855 Reputation points Independent Advisor
1 answer

Microsoft account hacked - hacked emails in my inbox won’t delete

My emails were hacked and the hacker changed my setting to a different language which looked like Vietnamese. I managed to follow the protocol of changing passwords, signing out of all accounts etc and I managed to change the language back to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T23:15:21.73+00:00
Salina S 0 Reputation points
answered 2026-09-15T00:11:07.9333333+00:00
Jeronimo Fuerte 46,010 Reputation points Independent Advisor
2 answers

Gmail Account Connected to Outlook – Synchronisation Behaviour

Gmail in Classic Outlook My Gmail account functions correctly in Classic Outlook with no noticeable synchronisation issues: Whenever I create a folder in Classic Outlook, it synchronises with Gmail and appears as a label. Likewise, when I create a label…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-14T23:11:21.88+00:00
Samuel Shehata 85 Reputation points
commented 2026-09-16T07:05:30.5366667+00:00
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator
1 answer

How to install microsof office in an old computer

in a 2014 computer how can I install microsoft word?

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-14T23:09:15.7933333+00:00
Roxana Rocha 0 Reputation points
commented 2026-09-15T23:18:56+00:00
Ian-T 11,970 Reputation points Microsoft External Staff Moderator
2 answers

api-ms-win-core-winrt-l1-1-0.dll missing

the above program is missing on my computer and files wont open

Windows for home | Previous Windows versions | Performance and system failures
asked 2026-09-14T23:08:54.6233333+00:00
Ann Howells 0 Reputation points
edited an answer 2026-09-17T08:02:45.36+00:00
Norah-L 10,660 Reputation points Microsoft External Staff Moderator
1 answer

Windows 11 license was deleted need help

Hi, I was not able to get Windows updates do to an error accessing a directory/drive on the computer. Searched the internet and found help to restore the section of issue and tried it. mountvol y: /S Then did EFI/Microsoft/Fonts -> del . This worked…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-14T23:08:42.0833333+00:00
Brad Epperson 0 Reputation points
commented 2026-09-15T08:40:28.1066667+00:00
Neil D 34,295 Reputation points Volunteer Moderator
1 answer

The magnifier app buttons don't always register

I also want to add that I've written several tickets about this in the feedback hub. I'm not sure if anybody is reading those tickets. So the issue I have with the magnifier app, which is used for visually impaired people, is that the close and minimize…

Windows for home | Windows 11 | Accessibility
asked 2026-09-14T23:06:22.01+00:00
Everett Phoenix 0 Reputation points
commented 2026-09-16T02:25:28.8566667+00:00
Emma1-N 12,625 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Improper Handling of Microsoft Certification Exam by Pearson VUE

Hello Microsoft, I would like to formally report an issue I experienced today with your exam delivery partner, Pearson VUE. I was scheduled to take the SC‑300 exam at 9:45 AM EST and arrived 30 minutes early, as recommended. I downloaded the exam…

Community Center | Not monitored
asked 2026-09-14T23:00:37.22+00:00
Kasra ghasemi 20 Reputation points
commented 2026-09-15T00:27:34.52+00:00
Kasra ghasemi 20 Reputation points
3 answers

changing the from when forwarding an email

I used ot be able to change the from line when i wanted to reply or forward an email that cam in to a generic email address. Now it just brings up a new email without adding in the information from the original email. How can I change the from line?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-14T22:57:23.6633333+00:00
Betty Tannous 0 Reputation points
answered 2026-09-17T07:14:39.5933333+00:00
Hornblower409 15,070 Reputation points
1 answer

Account hacking is occurring

someone keeps trying to log into my account I have changed password multiple times and forced sign out. over 4 hours ago and it has happened again. how can my account be secure again

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T22:54:46.14+00:00
Siena Ferrazzo 0 Reputation points
answered 2026-09-14T23:35:09.7533333+00:00
Estrella721 46,015 Reputation points Independent Advisor
4 answers

The ability to adjust the default font size for new documents

It would be nice if the Microsoft word desktop website could save your font size setting, so that you don't have to manually adjust the font size with every new document; if you don't want to use the default size of 12

Microsoft 365 and Office | Word | For education | Other
asked 2026-09-14T22:48:08.19+00:00
Everett Phoenix 0 Reputation points
edited an answer 2026-09-15T09:35:28.0133333+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
3 answers

Windows SCM: Is there a supported integration point for policy-based rejection of service-creation requests?

Microsoft DocHelp directed my SCM documentation inquiry to Microsoft Q&A. I am evaluating a Windows application design requiring an independently protected, fixed policy to constrain service creation through the existing Windows Service Control…

Windows development | Windows API - Win32
asked 2026-09-14T22:42:13.8266667+00:00
Chris Terrell 20 Reputation points
commented 2026-09-18T21:41:36.1766667+00:00
Chris Terrell 20 Reputation points
5 answers

how to get a call from tech support

I cannot find a way to request a call from tech support. Can you help me?

Microsoft 365 and Office | Other
asked 2026-09-14T22:41:34.0333333+00:00
JoAnne Moncrief 0 Reputation points
answered 2026-09-17T18:47:05.44+00:00
Lester Bernard Reyes 84,815 Reputation points Independent Advisor
2 answers

auto payment denied as fraud by my bank

my microsoft office 365 auto payment was declined by my bank, I need to talk on phone to someone

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T22:38:38.8566667+00:00
JoAnne Williams 0 Reputation points
answered 2026-09-14T23:14:23.1333333+00:00
Lester Bernard Reyes 84,815 Reputation points Independent Advisor
2 answers

KB5002914 security update EXCEL PROBLEM

IS THE KB5002914 security update EXCEL PROBLEM GOING TO BE FIXED

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-14T22:38:23.1666667+00:00
Bill Nichols 0 Reputation points
answered 2026-09-17T09:21:07.78+00:00
@antonino_ingrassia79 0 Reputation points
1 answer

Windows defender scans

As a side comment, on this website, the "ask a question" button is not available in the mobile site. Please pass that complaint on to the right department. My primary concern is that I feel like the daily Windows defender scans are excessive.…

Windows for home | Windows 11 | Security and privacy
asked 2026-09-14T22:37:43.38+00:00
Everett Phoenix 0 Reputation points
answered 2026-09-14T22:46:54.48+00:00
CrazyKats 19,595 Reputation points Volunteer Moderator
4 answers One of the answers was accepted by the question author.

No Files After Purchasing Additional Storage

Hello: I purchased 1 TB of additional storage so I can continue to use One Drive on my computer; however my files are not there. What is the problem? If you cannot support me, what can I do? You have my money. Thank you. Coleen Rockey

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-09-14T22:37:00.41+00:00
Coleen Rockey 20 Reputation points
edited a comment 2026-09-16T02:01:38.9433333+00:00
Craig Long 18,630 Reputation points
3 answers

How do you sign in if MS always show Uknown error (Office for Mac)

Yeah thanks I have latest MS Office I log in properly. I have paid account in good standing. Nothing matters. You just cannot sign it due to unknown error. And yes I have all latest packaged downloaded. Moderator note: thread updated with operating…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-14T22:34:57.7866667+00:00
Alexander Horvath 0 Reputation points
edited an answer 2026-09-15T10:00:53.4633333+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
1 answer

I just want an answer for Microsoft rewards

when are you restocking Microsoft rewards I have been grinding since 2025 and it's been months and they still did not restocked it

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,355 questions
asked 2026-09-14T22:34:34.6033333+00:00
Doma 0 Reputation points
answered 2026-09-14T23:10:55.2666667+00:00
Jonathan Deives 81,435 Reputation points Independent Advisor