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A question re: paying separately for Outlook and now just bought a Microsoft 365 subscription that includes Outlook.com

Hi, I'm currently paying for a separate Outlook subscription at $21.31 per year and have recently started a Microsoft 365 subscription, which includes Outlook. Please advise on how I could get a prorated refund or credit for the unused portion of the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-13T22:20:47.4466667+00:00
Galina Pilmenstein 0 Reputation points
edited the question 2026-09-14T02:51:38.4533333+00:00
Norah-L 11,330 Reputation points Microsoft External Staff Moderator
2 answers

All my files read-only

All the files on my computer suddenly became read-only. When I look at folder properties it shows read-only. I unchecked the read-only and applied, but nothing works. When I go back in to the properties, it's back to read-only. HELP!!!

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-09-03T17:06:39.6466667+00:00
Kathy Underwood 0 Reputation points
answered 2026-09-14T02:49:23.07+00:00
Les Ferch 10,371 Reputation points Volunteer Moderator
0 answers

Does Microsoft Defender for Endpoint on Linux Quick Scan re-scan mounted directories after a reboot or engine update?

I would like to confirm the behavior and design specifications of Quick Scan in Microsoft Defender for Endpoint on Linux. Environment OS: Linux Microsoft Defender for Endpoint for Linux deployed Quick Scan configured to run on a scheduled…

Microsoft Security | Microsoft Defender | Other
asked 2026-09-14T02:45:24.4466667+00:00
2 answers One of the answers was accepted by the question author.

How to delete a reoccurring Teams meeting that can't be cancelled.

I have a reoccurring Teams meeting that I cannot cancel the occurrence or series. When I try it comes up with this message: Couldn't Find event. It may have been deleted. Yet it is still present in my Calander and sends reminders to participants in the…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Schedule meetings
asked 2026-09-08T04:27:41.31+00:00
Stacey OT 20 Reputation points
accepted 2026-09-14T02:29:58.48+00:00
Stacey OT 20 Reputation points
1 answer

HOW TO UNBLOCK SITES

Does anyone know how to unblock sites on school dell computer without sighting in to google browser?

Microsoft Edge | Other | Windows 11
asked 2026-09-14T02:28:23+00:00
Niyahhh:) 0 Reputation points
answered 2026-09-14T02:28:35.6233333+00:00

AI answer

1 answer

How to open and use Microsoft subscription with an OLD MacOS version (Big Sur 11.7.11).

My computer still runs great and has plenty of storage. I mostly use it for creating work documents using Microsoft Word. How can I make this work without having to buy a new computer?

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-09-14T01:43:19.94+00:00
G_Elyse 0 Reputation points
answered 2026-09-14T02:21:01.35+00:00
Estrella721 46,165 Reputation points Independent Advisor
2 answers

Copilot Pro in Family subscription is unfairly limited to the owner

In a Microsoft 365 Family subscription, all members receive equal rights and access to the same services. Copilot Pro breaks this model: the owner gets expanded AI access while other members do not, even if the subscription costs are shared equally. This…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-03-01T20:52:58.6533333+00:00
Jörg 0 Reputation points
commented 2026-09-14T02:13:46.6166667+00:00
Carter 0 Reputation points
4 answers

How can Chinese students still work in our team now that MS Teams has been discontinued in China?

Since last month the MS Teams Personal (Free) account has been discontinued in China. However I read this information on the Teams website: This change applies only to Teams for personal use in China. It does not impact your ability to: Access Teams…

Microsoft Teams | Microsoft Teams Free | Other
asked 2026-09-09T07:51:13.8833333+00:00
Bert Verhage 0 Reputation points
commented 2026-09-14T02:13:35.5+00:00
Michelle 0 Reputation points
4 answers

excel not open

Excel not open error That is Preventing It Forom Working Correctly

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-14T01:39:24.8433333+00:00
Suraj yadav 20 Reputation points
answered 2026-09-14T02:13:19.0533333+00:00
Estrella721 46,165 Reputation points Independent Advisor
1 answer

i ran a diagnostic and found that i have a disc 1 error

it originally said to replace the VGA cable and that didnt work

Windows for home | Windows 10 | Performance and system failures
asked 2026-09-13T21:38:24.7+00:00
Joseph De John 0 Reputation points
commented 2026-09-14T02:10:22.5366667+00:00
Ivan B 124.5K Reputation points Independent Advisor
2 answers

Incomplete indexing (searching) of endnotes in some Word documents

I have many Word documents with endnotes. To search my files I use Agent Ransack (super-fast), which normally is able to search endnotes along with comments and anything else. However, I discovered that it's not finding text in the endnotes in one of the…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-10T12:45:42.94+00:00
Calloo 40 Reputation points
commented 2026-09-14T02:10:03.8733333+00:00
Calloo 40 Reputation points
2 answers

Change login from Authenticator to password

How do I change logging in with Authenticator to logging in with a password so that my partner can access my emails?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-09T05:51:14.1766667+00:00
Donald Hawke 0 Reputation points
commented 2026-09-14T01:41:51.66+00:00
Donald Hawke 0 Reputation points
1 answer

What is kept when doing an "in-place upgrade" and choosing not to keep apps (only personal data)

What is kept when doing an "in-place upgrade" and choosing not to keep apps (only personal data)? A standard "in-place upgrade" fails to repair my Windows 11 (get an error in SAFE_OS BOOT phase). So I'm thinking about doing an…

Windows for home | Windows 11 | Install and upgrade
asked 2026-09-14T01:02:19.4966667+00:00
Lars-Erik Østerud 45 Reputation points
answered 2026-09-14T01:38:04.5033333+00:00
Marcin Policht 109.5K Reputation points MVP Volunteer Moderator
1 answer

Group email won't send

When I try to email in one of my self-created groups, it says Couldn't send this message. When I click more details it says There was a problem sending this message. Please try again later. I have been using the group all year with no problem. I have a…

Outlook | Web | Outlook.com | Email
asked 2026-09-14T00:27:52.2533333+00:00
Michelle King 0 Reputation points
answered 2026-09-14T01:27:51.7366667+00:00
Jhun Buala 5,810 Reputation points Independent Advisor
2 answers

How to fix surface book 2 restar loop

My Surface Book 2 just displays the logo on the screen and then restarts, repeating the process over and over.

Surface | Surface Book | Power and battery
asked 2026-09-13T12:13:52.5+00:00
Phương Trung 0 Reputation points
answered 2026-09-14T01:19:40.2866667+00:00
S.Sengupta 32,541 Reputation points MVP Volunteer Moderator
1 answer

Remove file in another language

How to remove or delete a file that will not delete after I have been hacked

Microsoft Security | Microsoft Purview
asked 2026-09-13T21:34:46.7066667+00:00
sally guajardo 0 Reputation points
answered 2026-09-14T01:16:49.3866667+00:00
REBEKAH MACH 0 Reputation points
1 answer One of the answers was accepted by the question author.

personal Microsoft account has been incorrectly provisioned as a Work Account

“My personal Microsoft account has been incorrectly provisioned as a Work Account inside a tenant I do not control. I cannot leave the organisation, cannot delete the tenant, and cannot switch directories. Please remove my MSA from the Azure AD tenant…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-11T14:12:58.4366667+00:00
Gary Tinker 20 Reputation points
edited the question 2026-09-14T01:04:56.85+00:00
Austin-H 8,385 Reputation points Microsoft External Staff Moderator
2 answers

Cannot add a phone number in my Account info

I removed a phone number that got compromised, then I cannot add a new phone number for access/recovery purposes

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T00:30:45.71+00:00
Lollie Brodley 0 Reputation points
answered 2026-09-14T01:04:19.9633333+00:00
EmilyS726 269.5K Reputation points Independent Advisor
1 answer

How do I make Password Manager default to asking for Windows Hello PIN again, instead of Username & Password?

After configuring Windows 10 Enterprise LTSC for automatic logon and removing/re-creating my Windows Hello PIN, Edge’s Microsoft Password Manager now defaults to asking for my full account credentials when viewing saved passwords. I can still select More…

Microsoft Edge | Profile, sync, and sign in | Windows 10
asked 2026-09-13T08:31:08.53+00:00
Jaeden Coello 5 Reputation points
recommended 2026-09-14T00:52:43.6833333+00:00
Ian-T 12,840 Reputation points Microsoft External Staff Moderator
1 answer

IP Blocked S3150

Hello, I have been receiving multiple customers with the following error. hotmail-com.olc.protection.outlook.com[REMOVED PII] said: 550 5.7.1    Unfortunately, messages from [Ip.address] weren't sent. Please contact    your Internet service provider…

Outlook | Web | Outlook.com | Email
asked 2026-09-13T19:15:37.46+00:00
HostCoral Web Services 0 Reputation points
edited an answer 2026-09-14T00:47:13.2666667+00:00
Ian-T 12,840 Reputation points Microsoft External Staff Moderator