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My ex is the organizer of my Microsoft account I need control.

I understand from a previous question that apparently the only solution is to buy a second subscription which is wild since I purchased through an annual plan, however, I don't understand how I am supposed to transfer mine and my children accounts to the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-12T18:50:41.4533333+00:00
HH 0 Reputation points
edited an answer 2026-09-13T04:24:00.5133333+00:00
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator
1 answer

I bought fortnite crew on the wrong account in microscoft shop and I want a refund pls

I accidentally purchased Fortnite Crew on the wrong Microsoft account. I intended to purchase it for a different account and would like to request a refund for the purchase.

Windows for home | Windows 10 | Gaming
asked 2026-09-05T04:21:17.8833333+00:00
Ayden Booth 0 Reputation points
commented 2026-09-13T04:23:10.41+00:00
Ayden Booth 0 Reputation points
2 answers

I need your help

Answer me quickly, I need your urgent help. I'm sending you this message because I'm on my brother's PC and the screen froze, so I restarted it. When I turned it back on, the Bluetooth wasn't working. I watched a video on how to fix it, but it said I had…

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-13T03:19:47.0233333+00:00
Carlos L 0 Reputation points
answered 2026-09-13T04:03:10.9033333+00:00
GsN5034 - IA 76,810 Reputation points Independent Advisor
2 answers

one drive personal stuck

One drive is stuck on 90 files and 7.9 GB remaining (0)% the task bar cloud has 2 blue arrow circle. all of the files have a red number, most are in the 80-'s, but also many say 7f, which I was told meant my one drive is full, which it should not…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-12T18:29:36.8333333+00:00
Nancy White 0 Reputation points
edited an answer 2026-09-13T03:57:41.6433333+00:00
GsN5034 - IA 76,810 Reputation points Independent Advisor
1 answer

I need to access the deceased person's account as the Court Appointed Personal Representative ASAP for completion of the Probate process.

I need to access the deceased person's account as the Court Appointed Personal Representative ASAP for completion of the Probate process. Thank you for your support. [Moderator Note: Personal Info Removed]

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-12T23:14:31.6933333+00:00
Satoko Ehlen 0 Reputation points
answered 2026-09-13T03:55:31.4066667+00:00
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator
1 answer

Unable to get push notifications, no apps showing in notification window

I deleted a registry key to remove duplicate notifications and now no app (including built-in ones) shows toasts or appears in Settings > Notifications, and I've already tried reinstalling Phone Link, resetting the notification database, checking…

Windows for home | Windows 11 | Settings
asked 2026-09-12T23:25:21.22+00:00
HDVA 0 Reputation points
edited an answer 2026-09-13T03:55:20.8666667+00:00
Hendrix-V 18,935 Reputation points Microsoft External Staff Moderator
1 answer

Can't claim microsoft office 2024

I bought my laptop which comes with Office Home 2024 but when I go to claim it, it pops up as product unavailable. How can I claim?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-09T21:59:02.94+00:00
Bianca Zhang 0 Reputation points
edited a comment 2026-09-13T03:49:43.5266667+00:00
Norah-L 10,580 Reputation points Microsoft External Staff Moderator
2 answers

remove blocked sender in outlook 2021

blocked email from a bank by mistake. How to remove the blocked sender

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-13T00:37:21.3566667+00:00
Marsha Hill 0 Reputation points
edited an answer 2026-09-13T03:41:15.9033333+00:00
GsN5034 - IA 76,810 Reputation points Independent Advisor
4 answers

I cannot connect to a multipurpose printer to my Surface Pro on ARM64

I purchased a new MS Surface Pro with Snapdragon Elite processor. After connecting to my Brother Multipurpose printer / scanner I am able to use the printer but not the scanner. I have found no information of a remedy, Nor can I find a printer…

Surface | Surface Pro | Performance and maintenance
asked 2025-07-08T01:01:46.64+00:00
William Johnson 0 Reputation points
answered 2026-09-13T03:39:07.98+00:00
escape75 0 Reputation points
3 answers

Outlook for web (browser) cannot save changes to my Safe Senders list

This has recently cropped up. I have my emails set up to go to junk if the sender is not in my contact list or safe senders list. This has worked for years. Recently though, I am unable to save changes to my safe senders list. When I try to do it…

Outlook | Web | Outlook.com | Email
asked 2026-09-03T18:47:06.08+00:00
Tom Mink 5 Reputation points
answered 2026-09-13T03:33:48.14+00:00
Hornblower409 14,930 Reputation points
2 answers

Can't Login to Microsoft Account by Phone or Form

Hi! I cannot get into my microsoft account. I literally only made this account: ******@outlook.com to set up my xbox. I cannot remember the password and the phone number has changed since then. So, when I go to reset the password, it wants to send a code…

Outlook | Web | Outlook.com | Email
asked 2026-09-11T18:17:11.8666667+00:00
Remington Layne 0 Reputation points
answered 2026-09-13T03:23:31.3366667+00:00
Hornblower409 14,930 Reputation points
3 answers

Unable to update Windows

i am unable to fix problem using windows update, while doloading update it goes to an error, insider update reached 90 and fails

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-09-12T23:29:59.5033333+00:00
Dagmara Rodriguez 0 Reputation points
answered 2026-09-13T03:13:15.0666667+00:00
Pauli O 16,380 Reputation points Volunteer Moderator
0 answers

Urgent: Microsoft Defender Trial Signup Blocked – “Too Many Requests” Error

Hello Microsoft Community, I am trying to activate a Microsoft Defender trial, but I am unable to complete the signup process. During email verification, I receive the following error: “Too many requests, please wait and try again later.” I have…

Microsoft Security | Microsoft Defender | Other
asked 2026-09-13T03:13:09.19+00:00
Nishad P R 0 Reputation points
2 answers

windows 10 doesn't work

after i downloaded Windows 10 on my computer, it says that it is not activated. i did the troubleshooter and still is not activated. i had windows 8 on my computer and i did tried to upgraded can you please help!

Windows for home | Windows 10 | Windows update
asked 2026-09-13T02:53:30.4866667+00:00
fernelly llanos 0 Reputation points
edited an answer 2026-09-13T03:10:23.24+00:00
Pauli O 16,380 Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Can't email attachments out of Word or Excel

I need the status on case #7108738449. Can't email attachments out of Word or Excel. Google is my mail server.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-13T00:56:05.2533333+00:00
Nancy Gerard 20 Reputation points
commented 2026-09-13T03:10:17.2333333+00:00
Nancy Gerard 20 Reputation points
1 answer

How to turn off my PC with no update

How can I shut down my PC without Windows forcing me to “Update and shut down”? Today I was able to send my warmest regards, telepathically, to the mothers of the Windows 11 developers who decided that forcing users to “Update and shut down” was a good…

Windows for home | Windows 11 | Sleep and Power on, off
asked 2026-09-13T02:17:47.79+00:00
IFDAVID 0 Reputation points
answered 2026-09-13T03:03:57.2933333+00:00
Paulo GM 72,225 Reputation points Independent Advisor
1 answer

How to provide certificate from a Entra ID app app registration

We are trying to impose SSO for Dell powerstore. The wizard is asking us to retrieve certificate from your identity provider(iDP), then import, or past. the certificate needs to be in PEM format. Please suggest the best practise to provide certificate…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-08-22T02:58:32.6+00:00
Priya Jayaraman 486 Reputation points
answered 2026-09-13T02:49:09.3933333+00:00
Priya Jayaraman 486 Reputation points
1 answer One of the answers was accepted by the question author.

Exchange online-Deleting a group and recreating a new group with same email address and outlook cache issues

Exchange online query-Deleting a group and recreating a new group with same email address. Will this scenario bring outlook lookup issue of the deleted group from the existing outlook cache? Cheers Priya

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,400 questions
asked 2026-09-05T16:33:27.6933333+00:00
Priya Jayaraman 486 Reputation points
accepted 2026-09-13T02:45:51.94+00:00
Priya Jayaraman 486 Reputation points
1 answer

Can't find webinar recording

Hello, I cannot seem to locate a webinar recording from earlier this week. I have searched all of the appropriate places, but it is nowhere to be found. I have the permissions to record and access recordings. How can I troubleshoot?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Record meetings
asked 2026-09-12T00:45:58.47+00:00
Kaitlyn Walker-Tillett 0 Reputation points
commented 2026-09-13T02:44:30.8033333+00:00
Alina Le 5,000 Reputation points Independent Advisor
1 answer

How do I get my already active MS OFFICE 365 activation number?

How do I get my already active MS OFFICE 365 activation number?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-13T01:46:26.2333333+00:00
Nathaniel Shipp 0 Reputation points
answered 2026-09-13T02:41:26.2233333+00:00
paulr0511 48,535 Reputation points Independent Advisor