9,251 questions
1 answer
Windows Update KB5120994 not updating and when downloading, its stuck at 6%.
Since earlier this year, I have been unable to download and install this update, KB5120994, and it has been irritating as my Windows and laptop, a school Personal-Learning-Device (PLD), has been slowing down because of this. I've tried Windows…
Windows for home | Windows 11 | Install and upgrade
asked
2026-09-12T12:38:12.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 32%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZS%3C/text%3E%3C/svg%3E)
ZHANG SHAOCHENG
0
Reputation points
answered
2026-09-12T13:31:59.8766667+00:00
TaoLi
111.5K
Reputation points
Independent Advisor
1 answer
I am paying £8.50 a month and I don't know what for
Hello, I am paying £8.50 a month and I don't know what for, please can someone come back to me on what this is for? I am pretty sure I need that money more than Microsoft! Cheers, Matt
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,795 questions
asked
2026-09-12T12:48:24.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 92%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Matthew Payne
0
Reputation points
commented
2026-09-12T13:28:51.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 24%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Diana Mariz
10,905
Reputation points
Independent Advisor
2 answers
How can I confirm that my old NYC roadrunner email is now deleted, and that I only have my new gmail email account?
How can I confirm that my old NYC roadrunner email is now deleted, and that I only have my new gmail email account?
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,795 questions
asked
2026-09-07T20:17:50.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 57.99999999999999%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Mary Elizabeth Rusz
0
Reputation points
commented
2026-09-12T13:26:35.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,565
Reputation points Microsoft External Staff
Moderator
2 answers
Copilot Lauches Itself Automatically Without Request
Hi there, I am currently experiencing a problem with Copilot automatically lauches itself at random, this issue has happened since the first day I bought this MSI 16 AI+ Flip laptop, it happens once or twice a day without any direct triggers or requests…
Microsoft Copilot | Windows Copilot | App
Microsoft Copilot | Windows Copilot | App
An application or feature powered by Windows Copilot to assist users with tasks and productivity
263 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 2%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHT%3C/text%3E%3C/svg%3E)
2 answers
Can't see emails from today in the inbox but they show up for search
I can not see emails from today on desktop or mobile app but if i search for emails they show in my search results
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,728 questions
asked
2026-09-10T21:05:58.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 75%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Mike Brackett
0
Reputation points
commented
2026-09-12T13:24:10.7433333+00:00
Thomas4-N
21,565
Reputation points Microsoft External Staff
Moderator
2 answers
Copilot Issue With Any File On A Cloud Platform
A users is having issues with Copilot being available to use in excel. Other users are able to open the same file and have copilot available but this user has the error " This file type isn't supported for editing with copilot." The only way…
Microsoft Copilot | Other
2,125 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 93%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
2 answers
Teams turn on camera. It works in a different program.
I can't get teams to let me use my camera. Are you sure you don't want audio or video? If you change your mind, select the camera icon by your address bar and then Always allow. No other program is using the camera In settings devices video setting…
Microsoft Teams | Microsoft Teams Free | Settings | Other
Microsoft Teams | Microsoft Teams Free | Settings | Other
Additional settings-related features and issues within Microsoft Teams Free
185 questions
asked
2026-09-10T11:51:09.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 27%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jim Graves
0
Reputation points
commented
2026-09-12T13:23:46.0433333+00:00
Thomas4-N
21,565
Reputation points Microsoft External Staff
Moderator
2 answers
Copilot is Not Working
Hello All, I have run into an issue with the copilot on my Dell computer. I have had this computer for less than a year and it came with copilot installed. I went to open copilot today and this is the screen I keep receiving. I have tried refreshing,…
Microsoft Copilot | Windows Copilot | App
Microsoft Copilot | Windows Copilot | App
An application or feature powered by Windows Copilot to assist users with tasks and productivity
263 questions
asked
2026-09-09T23:56:22.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 60%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Anthony Magnanti
0
Reputation points
commented
2026-09-12T13:23:24.49+00:00
Thomas4-N
21,565
Reputation points Microsoft External Staff
Moderator
1 answer
I have MS 360 Basic Subscription for a year and also installed on my MAC BOOK Air but i could not open word ?
I bought MS 360 Basic Subscription for a year and then installed it to my MAC BOOK Air with updated OS system. I still see that not linked to word document and still asking me to purchase MS membership? How can can add my current MAC BOOK AIR to the…
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,768 questions
asked
2026-09-12T12:37:17.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 34%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
Farhan Alshahrani
0
Reputation points
answered
2026-09-12T13:19:58.2433333+00:00
EmilyS726
266.1K
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
I have lost acces to a laptop and I would like assistance in logging out of all accounts of that device
I have lost access toa windows laptop of mine and I am hugely concerned that someone could access my accounts could you please assist me with this
Windows for home | Windows 11 | Accounts, profiles, and login
10,041 questions
asked
2026-09-12T11:21:32.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 99%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
davide baldo
20
Reputation points
accepted
2026-09-12T13:17:21.58+00:00
davide baldo
20
Reputation points
1 answer
Apps on Mac won't load log in screen
I am unable to log into my powerpoint or word app on my Mac as the log in screen just spins and says loading
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,768 questions
asked
2026-09-12T11:45:05.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 9%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
Hannah Brierley
0
Reputation points
commented
2026-09-12T13:11:37.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
87,495
Reputation points
Independent Advisor
2 answers
How do I set up my Global admin ID for my tenant so that I can access my professional email id?
I need to get this set up, so that I can send some approval mails from my global id email id. how do I get it set up?
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,148 questions
asked
2026-09-11T11:38:38.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 38%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mohit Agarwal
0
Reputation points
edited a comment
2026-09-12T13:09:09.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 59%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nam-D
3,980
Reputation points Microsoft External Staff
Moderator
2 answers
PC freezes when playing games on steam
Log Name: System Source: Microsoft-Windows-Hyper-V-Hypervisor Date: 07/09/2026 20:36:08 Event ID: 167 Task Category: None Level: Warning Keywords: (70368744177664) User: SYSTEM Computer: …
Windows for home | Windows 11 | Performance and system failures
32,412 questions
asked
2026-09-07T19:56:52.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 18%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
mark holden
20
Reputation points
commented
2026-09-12T13:08:28.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
21,565
Reputation points Microsoft External Staff
Moderator
1 answer
Cannot log in to an account to fix issues, but when submit help form get told the account doesn't exist
I have been going around in circles over the past few days trying to resolve a log in issue. I submit the help form and then get told the account doesn't exist and the issue is closed. Unfortunately, the account is one that is used as our admin account,…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,148 questions
asked
2026-09-11T09:19:30.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 17%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Millom Recreation Centre
0
Reputation points
commented
2026-09-12T13:04:02.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 95%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Roebe Ta
1,110
Reputation points
Independent Advisor
2 answers
Exam clarification
i am a 1st-year student an hosteler. Is the exam conducted online or offline
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,757 questions
asked
2026-09-12T05:55:30.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 55.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Aswinkumar
0
Reputation points
answered
2026-09-12T12:59:59.0533333+00:00
Julian Sharp
43,046
Reputation points
2 answers
When installing SQL server 2022 Express Edition, getting message "Oops: This version of installer is no longer supported. Please download again from the download site.
When installing SQL server 2022 Express Edition, getting message "Oops: This version of installer is no longer supported. Please download again from the download site. I have repeated the same process 10+ time with the help of all available free…
SQL Server | Other
SQL Server | Other
Additional SQL Server features and topics not covered by specific categories
14,802 questions
asked
2026-09-12T09:19:00.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 38%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
MUHAMMAD SHAFIQ
0
Reputation points
commented
2026-09-12T12:51:15.8733333+00:00
Erland Sommarskog
137.4K
Reputation points MVP
Volunteer Moderator
2 answers
Course for teachers
Please share steps to complete course , designed for teachers
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,757 questions
asked
2026-09-12T11:52:58.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 16%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
RAM LAL VAISHNAV
0
Reputation points
answered
2026-09-12T12:50:02.4433333+00:00
Julian Sharp
43,046
Reputation points
1 answer
One of the answers was accepted by the question author.
How to manage OneNote Class Notebook page locking settings when students submit late work in Teams?
I am using Microsoft Teams for Education integrated with OneNote Class Notebook. I have enabled automatic page locking upon assignment due dates. However, when a student submits work past the deadline after requesting an extension, unlocking their…
Microsoft Teams | Microsoft Teams for education | Class Notebook | Manage Class Notebook
Microsoft Teams | Microsoft Teams for education | Class Notebook | Manage Class Notebook
Organizing sections, permissions, and content within the Class Notebook
63 questions
asked
2026-09-12T12:45:25.3333333+00:00
Shongotelo Hlungwani
20
Reputation points
accepted
2026-09-12T12:47:22.4866667+00:00
Shongotelo Hlungwani
20
Reputation points
0 answers
Jb Hunt log in issue
unable to access my jbhunt account. continue to try to login but it redirects me and does not allow me to use my passcode even after added face id touch id and a passcode
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,424 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 87%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
2 answers
I Can Not Redeem My Points
Dear, Microsoft Support Team. I would like to request a review of my Microsoft Rewards account because I am experiencing an issue with redeeming my reward points. I can use Microsoft Rewards normally to earn points, but I am unable to redeem Amazon or…
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,325 questions
asked
2026-09-08T05:17:06.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 43%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
maimoonah obaid
0
Reputation points
commented
2026-09-12T12:38:27.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 15%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPJ%3C/text%3E%3C/svg%3E)
Prashant Joshi
0
Reputation points