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Issue with Microsoft 365 Personal Monthly Subscription Purchased via Google Play

Hello, I recently purchased the Microsoft 365 Personal Monthly subscription through Google Play (Transaction ID: GPA.3397‑0641‑3820‑83399..0). The amount charged was ZAR 159.00. I attempted to request a refund through Google Play, but it was declined…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-09-16T06:25:15.0333333+00:00
Timothy Johan Schutte 0 Reputation points
answered 2026-09-16T17:31:23.99+00:00
paulr0511 48,885 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

DFS Path Not Found with short domain names

Clients fail to access DFS targets using short domain names, receiving "The network path was not found." How do we configure DFSN to prefer fully qualified domain names (FQDNs) in referrals using Set-DfsnServerConfiguration?

Windows for business | Windows Server | Networking | Network connectivity and file sharing
asked 2026-09-02T17:16:03.02+00:00
John Doe 40 Reputation points
accepted 2026-09-16T17:30:00.1666667+00:00
John Doe 40 Reputation points
2 answers

ESU KB5126256 results in error 0x80240017 -- daily

Every day since the last Patch Tuesday (effectively a Wednesday for me), which has now been a week, Reliability Monitor has been listing the following error: "Installation Failure: Windows failed to install the following update with error…

Windows for home | Windows 10 | Extended Security Update (ESU)
asked 2026-09-15T19:42:37.41+00:00
e.c. marm 35 Reputation points
answered 2026-09-16T17:28:18.9133333+00:00
Lester Bernard Reyes 85,510 Reputation points Independent Advisor
1 answer

I have a Multi Factor Authentication Issue and cannot access my Microsoft 365 Business Basic Account - I am the only member of my organisation.

I am trying to log into my Microsoft business account but cannot do so because I need access to the Microsoft Authenticator. I no longer have access to the phone on which the authenticator was enabled for the account. I have downloaded the authenticator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T16:58:24.1566667+00:00
David Leather 0 Reputation points
answered 2026-09-16T17:25:35.87+00:00
Jay1 Tran 1,460 Reputation points Independent Advisor
4 answers

extra virus protection

do i really need extra protection like the pricey norton or is the included windows protection sufficient?

Windows for home | Windows 11 | Security and privacy
asked 2026-09-16T16:29:46.5833333+00:00
Frank Esposito 0 Reputation points
edited an answer 2026-09-16T17:24:21.7166667+00:00
Bulldog 4,740 Reputation points
3 answers

Win10 IoT Enterprise LTSC Build 1809 Extended Security Updates?

Hi question , I am currently using Win10 IoT Enterprise 1809. I see there is end of life in 2029. Will there an (paid) extended security update for this (ESU) and what year will it go out to, 2032? Thanks

Windows for business | Windows for IoT
asked 2026-09-14T17:31:33.94+00:00
Eric L 0 Reputation points
answered 2026-09-16T17:24:15.1133333+00:00
Chen Tran 13,270 Reputation points Independent Advisor
2 answers

Office for iMac with Ventura

How do I obtain MS Office Suite for iMac running Ventura 13.7.8?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-08-14T16:24:48.54+00:00
James McEachron 0 Reputation points
commented 2026-09-16T17:23:20.8466667+00:00
Victoria 0 Reputation points
1 answer

Change Microsoft 365 Family to Individual

How do I renew my subscription from the Family to the Individual plan?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-16T17:21:30.53+00:00
Andrea Jones 0 Reputation points
answered 2026-09-16T17:21:46.4+00:00

AI answer

2 answers

My account recover gets send in a loop.

So I have 2 outlook accounts. Both of these accounts got the "You need to log into your hotmail account." notif at the same time. Now both of my accounts are blocked and I need to fill in a code that gets send to the other account. This…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-16T15:46:37.14+00:00
Tibor O 0 Reputation points
answered 2026-09-16T17:13:37.2433333+00:00
Lester Bernard Reyes 85,510 Reputation points Independent Advisor
1 answer

how to recover deleted item from calendar

My account as been hacked but during the hack some mail have been transfered to calendar and i can't find them anymore and inside those mail one of them was really important. i'd like to get thoses mail back. it happend 12 hours ago. In the delete…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-16T12:35:47.2266667+00:00
Cédric Knipprath 0 Reputation points
answered 2026-09-16T17:13:37.12+00:00
Jeronimo Fuerte 46,645 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

IKEv2 VPN connections failing over cellular, need registry fix for UDP fragmentation

Hello, We have IKEv2 VPN connections that are failing when connecting over cellular networks. It drops UDP packets due to fragmentation during the certificate exchange. However, we are not sure about the exact steps to enable IKEv2 fragmentation support…

Windows for business | Windows 365 Enterprise
asked 2026-09-14T08:40:59.9566667+00:00
Sanna Kor 80 Reputation points
accepted 2026-09-16T17:11:48.66+00:00
Sanna Kor 80 Reputation points
1 answer

Samsung Gallery Sync changed to OneDrive Back-up issues

Hello, I just updated my Samsung S20+ to back-up to OneDrive in preparation for the ending of Samsung syncing to OneDrive on Sept. 30th. I have a few issues: After synching, the dates created and dates modified changed to today (the day I set up the…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-09T22:06:14.2533333+00:00
Carolyn Peters 0 Reputation points
commented 2026-09-16T17:05:36.6033333+00:00
Carolyn Peters 0 Reputation points
1 answer

I was charged for a Realm, but it expired have no access to it

Two person realm.png Screenshot 2026-09-16 070540.pngI was charged for a 10 person realm on 9-2-26 and then on the 9-7 or 8 my Realm expired. Microsoft still shows I have an active Subscription, for a 10 person realm, but I can't access it. I've tried…

Windows for home | Windows 11 | Gaming
asked 2026-09-16T15:21:23.7033333+00:00
Robert Bradford 0 Reputation points
answered 2026-09-16T16:59:52.9433333+00:00
SD - IA 180.3K Reputation points Independent Advisor
1 answer

I cannot get into my account as the email for verification doesn't arrive at my gmail address

I have been trying to reset the pin on my surface pro as I have forgotten it. To do that they need verification - even when i use my password. So I put in my email address - the one linked to the account which is a gmail address - and click send and…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-16T16:07:14.3766667+00:00
Jude Stratton 0 Reputation points
answered 2026-09-16T16:59:13.3133333+00:00
GsN5034 - IA 77,900 Reputation points Independent Advisor
1 answer

Que incluye Microsoft 365 Busines Pemium

Necesito conocer la diferencia entre los productos SMB de Microsoft 365

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T16:19:33.81+00:00
Leonardo Tayupanta 0 Reputation points
answered 2026-09-16T16:58:11.28+00:00
Lin v 1,545 Reputation points Independent Advisor
3 answers

My USB-C ports are not recognizing a connected device

When I plug an external device into either of my USB ports, the device isn't recognized. Should I just reset the ports in device manager?

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-15T19:01:14.7266667+00:00
Steve Macari 0 Reputation points
commented 2026-09-16T16:56:48.5933333+00:00
EmilyS726 269.8K Reputation points Independent Advisor
3 answers

Can't install Microsoft 365 Family

This morning I upgrade my subscription to Microsoft 365 family and after installing it on my PC I am trying to install it on my laptop. To do this I uninstalled the version of Microsoft 365 Personal from my laptop. However a message comes up stating We…

Microsoft 365 and Office | Microsoft To Do | For home
asked 2026-09-16T16:23:08.4933333+00:00
J b 0 Reputation points
answered 2026-09-16T16:55:30.2833333+00:00
EmilyS726 269.8K Reputation points Independent Advisor
2 answers

Help with Get Help

Why do I get only an blank page when I try to open Get Help app?

Windows for home | Windows 11 | Settings
asked 2026-03-17T15:52:35.01+00:00
Russell Bryant 0 Reputation points
commented 2026-09-16T16:52:18.5333333+00:00
Sonya Simmons 0 Reputation points
1 answer

Mouse Issues

After coming back to my PC from a 20–30-minute break, I find my mouse isn't working. the RGB lights are still on but the red light at the bottom of the mouse is off and there is not any physical damage to the mouse or USB port on the PC. I don't…

Windows for home | Other | Search, touch, and mouse
asked 2026-09-16T06:28:59.7333333+00:00
Val 0 Reputation points
commented 2026-09-16T16:51:34.2866667+00:00
DaveM121 936.3K Reputation points Independent Advisor
1 answer

is the "Power surge on the USB port" logged somewhere?

Is the "Power surge on the USB port" event logged somewhere? Can I check if this kind of event happened in the last few days? We have some devices connected to the PC for tests, it seems some of them are not behaving correctly and I've seen…

Windows for business | Windows Client for IT Pros | User experience | Other
asked 2023-10-25T07:20:29.09+00:00
Sebastian Jarosz 0 Reputation points
commented 2026-09-16T16:50:23.67+00:00
JuliaMarvin 22,920 Reputation points Volunteer Moderator