1,162 questions with Microsoft 365 and Office | OneDrive | For home | Android tags

Sort by: Updated
2 answers

I accidentally synced an old device with Onedrive and restored a bunch of deleted photos. How can I undo this?

I don't want to be dramatic, but I'm feeling very devastated right now. I decided that the only way to get my photos organized (which are all backed up in OneDrive) was to get systematic about. 10 years of photos, if I commit to one month/day of going…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-09T15:39:15.5333333+00:00
Drini 0 Reputation points
commented 2026-09-11T07:45:02.9866667+00:00
Hendrix-V 18,525 Reputation points Microsoft External Staff Moderator
1 answer

Samsung Gallery Sync changed to OneDrive Back-up issues

Hello, I just updated my Samsung S20+ to back-up to OneDrive in preparation for the ending of Samsung syncing to OneDrive on Sept. 30th. I have a few issues: After synching, the dates created and dates modified changed to today (the day I set up the…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-09T22:06:14.2533333+00:00
Carolyn Peters 0 Reputation points
commented 2026-09-11T07:44:42.9866667+00:00
Hendrix-V 18,525 Reputation points Microsoft External Staff Moderator
3 answers

Cannot set up Onedrive Personal Vault

I just signed up for 365 and am trying to set up the Personal Vault. I verify the number and it asks to set up a PIN, I do and it starts all over as if I had done nothing. I have uninstalled the updates and reinstalled. I have restarted my phone. I have…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2025-08-17T23:31:41.9266667+00:00
Dan Cea 5 Reputation points
answered 2026-09-04T11:44:30.66+00:00
Timothy Maher 0 Reputation points
2 answers

Unable to access OneDrive Personal Vault on Android

Recently I am unable to access files on OneDrive Personal Vault using my Samsung S25. I can access my files via my laptop though.

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-03T05:25:27.67+00:00
Jose Palomo 0 Reputation points
answered 2026-09-03T06:18:14.9766667+00:00
GsN5034 - IA 76,465 Reputation points Independent Advisor
2 answers

downloading photos on Family 365 from a second account

We have Family 365. One of us can access photos. How does the other person that is in Family 365 download photos? thank you

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-02T22:24:32.08+00:00
Robert Flohrs 0 Reputation points
answered 2026-09-02T23:46:18.99+00:00
paulr0511 48,365 Reputation points Independent Advisor
2 answers

OneDrive photos

I am having trouble getting my photos from my android phone to my PC in OneDrive. How do I do it?

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-23T17:40:33.8966667+00:00
Angie 0 Reputation points
answered 2026-08-23T18:25:46.54+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
1 answer

Not able to load any of my comic files on my Kindle Fire HD 8

Hello fellow Microsoftnians/Amazon Kindlers, I have a Kindle Fire HD 8 and a 1TB SanDisk MicroSD card with at least 300GB of comic files (.cbz, .cbr mostly). No matter how I try, I am just unable to: Dedicate 1TB MicroSD card as my internal storage,…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-23T06:20:04.3966667+00:00
Ryan Sim 0 Reputation points
answered 2026-08-23T16:59:43.3166667+00:00
Lucus-V 12,535 Reputation points Microsoft External Staff Moderator
1 answer

Upgrade required, yet I already have it, and paying for it

Im trying to add photos, but keep getting an message that says "you're over your storage limit". But I go on to website and it shows I only have 40GB used out of 100GB available. Im paying for the extra storage, but somehow its not letting me…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-21T17:55:37.99+00:00
Mary Hall 0 Reputation points
answered 2026-08-21T18:38:55.6+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

One Drive app on my Galaxy A14 keeps adding random photos to my gallery

The One Drive app on my Galaxy A14 keeps adding random photos to my Gallery! How do I stop this? I only want the photos I actually take to in my Gallery!

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-15T22:52:55.97+00:00
Peggy Martinson 0 Reputation points
commented 2026-08-19T01:25:30.7366667+00:00
Hendrix-V 18,525 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

MS Office 365 not launching on my 3 devices (1 year old Windows 11 laptop, Samsung tablet and Samsung 23 smartphone).

MS 365 copilot is not working for me... i try to open a word or excel document and I get the message "uploading from device and will send a copy to OneDrive for Consumer"... i cannot find the document to open... its very confusing... so i try…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-16T18:47:41.11+00:00
glen teske 20 Reputation points
commented 2026-08-18T06:35:12.9433333+00:00
Kai-H 26,385 Reputation points Microsoft External Staff Moderator
2 answers

Folders not syncing on Samsung S23

I'm trying to upload photos to Onedrive folders so they can be viewed on my surface pro. I can't see all the folders I've created in Onedrive via my surface pro on the Onedrive app on my phone. The folders on my surface pro are showing as syncing to the…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-16T20:32:05.63+00:00
Maven SAFS 0 Reputation points
answered 2026-08-17T03:57:57.53+00:00
Ben4724 4,400 Reputation points Independent Advisor
1 answer

Urgent: I tried to clear space on my phone uploaded them to onedrive over 100 photos. The phone synced it deleted photos from the cloud

I needed to free space on my phone. Thinking this was a safe way to preserve my photos and videos, I uploaded them to the cloud. I guess since the photos and videos are no longer on my phone, they were deleted from the cloud. They are not in the…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-07T21:09:41.0266667+00:00
A E Johnson 0 Reputation points
commented 2026-08-15T00:23:44.59+00:00
Xavier-D 12,595 Reputation points Microsoft External Staff Moderator
2 answers

Gallery Albums?

I have set up my Samsung Galaxy S25+ to sync my photos and gallery with one drive. From what I can tell all my photos are there (yay). However, when I tap on albums, there is nothing there, as shown How do I get one drive to sort my photos into the…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2025-07-22T15:25:52.53+00:00
Jessi O 0 Reputation points
commented 2026-08-13T03:00:40.45+00:00
Andreap 0 Reputation points
2 answers

how to find pictures backed up by onedrive

Hi. I just allowed onedrive to sync the camera roll on my phone. Onedrive then offered to delete the pictures from my phone, which I allowed. After that I can not find the pictures on my phone. Not in the onedrive app, not in the camera roll, not in…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-11T09:26:49.0133333+00:00
Ágúst Bergur Kárason 0 Reputation points
answered 2026-08-11T10:23:36.24+00:00
GsN5034 - IA 76,465 Reputation points Independent Advisor
2 answers

Old OneDrive Photos are gone?

I had a bunch of photos in my OneDrive previously. I started a backup of photos from a new phone and now all of my old photos are gone. The only photos I see are from my new phone backup... Except in one place. I can see some of my old photos in the…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-06-28T02:40:02.9633333+00:00
Matt Essig 0 Reputation points
answered 2026-08-10T17:01:31.7+00:00
abbas gariyadhar 1 Reputation point
2 answers

photos sync issue

how do i synch my android onedrive photos to my win 11 laptop

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-09T13:57:53.5166667+00:00
L S 0 Reputation points
answered 2026-08-09T14:46:18.1266667+00:00
TaoLi 110.9K Reputation points Independent Advisor
1 answer

Showing where OneDrive album files are stored?

I understand that I can create an album in OneDrive and select files to include in the album. But if I open an album and would like to see where each file is physically stored in the folder structure, where can I display that information? Likewise, how…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-02T18:08:36.6466667+00:00
John Kozell 0 Reputation points
commented 2026-08-04T15:30:02.22+00:00
EmilyS726 264.8K Reputation points Independent Advisor
1 answer

how to set up a personal vault pin on my android

I am trying to set up a personal vault on my android phone and it asks me to create a personal vault pin - I think i did already but it asks me to created a pin

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-07-31T22:45:03.4133333+00:00
Ann Werner 0 Reputation points
commented 2026-08-03T14:45:58.27+00:00
Thomas4-N 21,535 Reputation points Microsoft External Staff Moderator
1 answer

Google OneDrive

Where can i find my google Microsoft one drive payment method???

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-07-27T23:03:33.45+00:00
CHRISTINE MARTIN 0 Reputation points
commented 2026-07-30T19:13:24.2233333+00:00
EmilyS726 264.8K Reputation points Independent Advisor
1 answer

How to remove an email account from my one drive.

There are 2 email accounts linked to my one drive account and I want to delete the no primary account but when I go to settings and delete the email account, very shortly it pops back in and my one drive uses that account as the default account.

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-07-29T20:59:28.65+00:00
Kelly E Holmes 0 Reputation points
answered 2026-07-29T22:02:09.92+00:00
Ben4724 4,400 Reputation points Independent Advisor