Cannot set up Onedrive Personal Vault

Dan Cea 5 Reputation points
2025-08-17T23:31:41.9266667+00:00

I just signed up for 365 and am trying to set up the Personal Vault. I verify the number and it asks to set up a PIN, I do and it starts all over as if I had done nothing. I have uninstalled the updates and reinstalled. I have restarted my phone. I have cleared the cache, and cleared the data. NOTHING WORKS. I have tried dozens of times and every time is the same result.

Microsoft 365 and Office | OneDrive | For home | Android

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Timothy Maher 0 Reputation points
    2026-09-04T11:44:30.66+00:00

    I had the same problem - I did THIS and it worked (finally)

    1. Signed out of One Drive on BOTH old and new android devices
    2. Uninstalled OneDrive on BOTH devices
    3. Turned off VPN on BOTH devices
    4. Re-installed One Drive on OLD device and Logged back in
    5. Completed Personal Vault set up on OLD device (successfully) and picked new 6 digit PIN in the process
    6. Re-Installed OneDrive on New Device
    7. Logged into OneDrive on New Device
    8. Completed Personal Vault setup on New device, using SAME 6 digit PIN as old device.
    9. Personal Vault setup on New device Completed Successfully

    I am very curious if this works for anyone else.

    Was this answer helpful?

    0 comments
  2. Charles Watson 0 Reputation points
    2026-08-05T13:32:07.7833333+00:00

    I have exactly the same problem as Dan. One drive and access to my personal vault is OK on my old phone Samsung A33 5G but I cannot access my personal vault on my new phone Samsung A57 5G. When I tap on the personal vault to set it up it completes verification using Authenticator, accepts the 6 digit code (same as my login code) scans my driving licence and uploads it toa file I choose then loops back to the beginning sayin file not uploaded but it does upload as it is there in my folder. I know I can access my personal folder from my desktop but I do not normally carry that around with me! SOLVED

    I went through set up once more but used a different 6 digit code to that for my phone and it worked first time without the need to upload a scan??? Is that 2FA?

    Was this answer helpful?

    0 comments
  3. Restee Miranda 14,095 Reputation points Independent Advisor
    2025-08-18T15:00:30.53+00:00

    Hi Dan,

    Thanks for writing to the Community. Many Android users are experiencing a frustrating loop issue with OneDrive's Personal Vault setup after setting a PIN. By the way, what is the make and model of the phone you use with one drive? Here is the first workaround you can try. Sign out of OneDrive app. Next, clear the app's data and cache in Settings > Apps > OneDrive > Storage. Then, reinstall or re-enable the app from the Play Store. Lastly, when setting up the Personal Vault, use the same PIN as your phone’s lock screen PIN for better results.

    If the first workaround doesn't work, some users recommend turning off auto-updates and reverting to an older version of the app, which can allow successful setup of the vault.

    In the meantime, users can access their Personal Vault via the OneDrive web interface or desktop app without issue. Let me know if that works or not by replying to this thread.

    All the best,

    Res

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.