7,316 questions
1 answer
One of the answers was accepted by the question author.
How to upgrade 7 Pro to 10 Pro
I have 7 Pro on a computer but when I bought it 10 was current, but I preferred 7 for work purposes. Within the last few month apps aren't opening, scanner doesn't respond, etc. It came with 10 pro but purchased 7 pro and had that installed. I would…
Windows for home | Previous Windows versions | Install and upgrade
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 21%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
1 answer
The TrackingID#2607230040002587 was closed without informing me and no resolution
I have been working with a representative for a long time which I really don't appreciate as the representative David (real name is Akuchie D) was really rude. He after weeks of waiting he sent me an email saying he will call but he never called and just…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,120 questions
asked
2026-09-16T14:56:43.9066667+00:00
Prue Gorospe
0
Reputation points
commented
2026-09-16T16:41:49.4633333+00:00
Prue Gorospe
0
Reputation points
1 answer
One of the answers was accepted by the question author.
third party anti virus products
I am operating a desktop device using Windows 11 for a home device. Is a third party anti virus (e.g. McAfee or Norton) a recommended step up in anti virus protection?
Windows for home | Windows 11 | Security and privacy
8,754 questions
asked
2026-02-24T15:20:34.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 63%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGR%3C/text%3E%3C/svg%3E)
Guy Russell
20
Reputation points
commented
2026-09-16T16:33:03.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 32%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFE%3C/text%3E%3C/svg%3E)
Frank Esposito
0
Reputation points
1 answer
Bulk folder in Outlook 365
I recently changed my email provider to AT&T. I have a new ATT.NET email address. I have noticed that there is a "Bulk" folder now and that some of my incoming emails end up there. How do I change that so all me incoming emails go to my…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,244 questions
asked
2026-09-16T15:28:23.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 72%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
David Harnois
0
Reputation points
answered
2026-09-16T16:32:10.0266667+00:00
Jeronimo Fuerte
46,390
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
How to stop powerpoint from changing colors from a template
Hello, I have a brand template saved as a PowerPoint theme. Whenever I make a new document using the theme, colors automatically change from blue to grey. Is there a way to somehow lock the color theme on my template to avoid this? The only way for me to…
Microsoft 365 and Office | PowerPoint | For business | MacOS
Microsoft 365 and Office | PowerPoint | For business | MacOS
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
831 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 81%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 5%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
1 answer
Can't edit on desktop
Dears, In the discription of my subscription it says that I have access to "The latest desktop version of Office". But when I use desktop app it says that I only have access to reading, not editing for Mac.
Microsoft 365 and Office | Subscription, account, billing | For education | Other
Microsoft 365 and Office | Subscription, account, billing | For education | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,518 questions
asked
2026-09-15T13:12:20.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 99%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Machado Martins, A. (Alexandra)
0
Reputation points
commented
2026-09-16T16:29:06.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 94%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Julie Huynh
3,770
Reputation points
Independent Advisor
2 answers
Complaint Regarding Bluetooth Connectivity Issue in My Computer
Why is Bluetooth not showing on my Windows PC, and how can I fix the Code 45 “hardware device is not connected” error?
Windows for home | Windows 11 | Devices and drivers
24,538 questions
asked
2026-09-16T15:51:08.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 42%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Rudra Raghuwanshi
0
Reputation points
answered
2026-09-16T16:24:25.71+00:00
DaveM121
936.1K
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
{"SessionId":"243b01d6-f069-f948-854f-345b0ab8abfd","Timestamp":1789487356720,"Error":"INTERACTIONREQUIRED"}
In spite of successful password change to Msoft 365, my Outlook app fails to recognize the change and I receive this default message
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,103 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 14.000000000000002%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
1 answer
Didn't received Account Recovery result notification
Hello, my account got hacked and compromised to other name, I tried to recovery my account through xbox support form, I got mail SIRxxxxxxxx - Account Escalation Request They said need additional information to investigate and submit an Account…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,928 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 59%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
7 answers
Teams for Mac shows a background even when NONE is selected.
I have deleted teams and reinstalled several times. There is no teams int he library/application support/microsoft as is often suggested. I have a background image that is a picture that I took and uploaded. I can add other backgrounds, but when i…
Microsoft Teams | Microsoft Teams Free | Other
Microsoft Teams | Microsoft Teams Free | Other
Additional features, settings, or issues not covered by specific Microsoft Teams Free categories
984 questions
asked
2025-07-23T14:45:55.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 30%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Timothy Porter
25
Reputation points
commented
2026-09-16T16:20:45.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 20%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Maks
0
Reputation points
1 answer
Help Needed: Unauthorized Azure Charges & Suspected Account Compromise
Hi everyone, I am reaching out for help regarding unrecognized charges on my Azure account. Without my knowledge or any direct use of Azure APIs, my $200 free credit was completely drained, and additional fees are now being charged directly to my credit…
Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
A cloud-native solution that protects workloads across hybrid and multi-cloud environments with threat detection and security recommendations
1,792 questions
asked
2026-09-16T16:15:27.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 13%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVP%3C/text%3E%3C/svg%3E)
Victoria Park
0
Reputation points
answered
2026-09-16T16:15:46.3233333+00:00
AI answer
0 answers
[Microsoft Advertising] Manager Account K******Z7T - System bug blocking 6-month re-appeal window (Requesting Escalation)
I recently set up a UK-based e-commerce store (DSJ Dog Designs) selling dog-themed canvas wall art and apparel. I created a Microsoft Advertising account and imported an active campaign from Google Ads, where my business is already fully verified and…
Microsoft Advertising | Accounts, profiles, and login | Account access
Microsoft Advertising | Accounts, profiles, and login | Account access
Managing permissions and login credentials to access Microsoft Advertising accounts
272 questions
asked
2026-09-16T15:14:03.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 43%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGD%3C/text%3E%3C/svg%3E)
Gary Docherty
0
Reputation points
edited the question
2026-09-16T16:10:17.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 61%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Marvin
160
Reputation points Microsoft External Staff
Moderator
0 answers
authenticator app
lost my phone. have a new one how on earth make the authenticator app to work?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,540 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 84%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
2 answers
I was billed twice for my subscription
I was billed twice for my subscription. How do I get a refund?
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,186 questions
asked
2026-09-16T15:18:27.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 86%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Linda Staton
0
Reputation points
answered
2026-09-16T15:55:39.3833333+00:00
DaveM121
936.1K
Reputation points
Independent Advisor
2 answers
i need to discuss a possible scam, message from microsoft
I received a message claiming to be from Microsoft concerning a paypal payment of over $500 to an email account that is not mine. Asking me to respond if it wasn't genuine, but I don't want to access any links. Is ******@microsoftonline.com a genuine…
Microsoft Edge | Profile, sync, and sign in | Previous Windows versions
Microsoft Edge | Profile, sync, and sign in | Previous Windows versions
Managing profiles, sync settings, and sign-in options in Edge on older Windows versions
35 questions
asked
2026-09-16T13:42:05.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 49%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
peter matthews
0
Reputation points
answered
2026-09-16T15:54:59+00:00
Bulldog
4,740
Reputation points
1 answer
Empty test result ab-100
https://learn.microsoft.com/en-us/credentials/certifications/exams/ab-100/practice/assessment?assessment-type=practice&assessmentId=1815645847&practice-assessment-type=certification Hello, I get empty state after finished test
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,120 questions
asked
2026-09-16T12:53:56.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 70%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Artem Savchenko
0
Reputation points
answered
2026-09-16T15:54:49.5+00:00
Julian Sharp
44,031
Reputation points
2 answers
Sole Global Administrator locked out by MFA – Error 399287 – phone support IVR disconnects
I am the sole Global Administrator of a Microsoft 365 / Microsoft Entra tenant. My username and password are correct, but my only available MFA method is SMS and it fails with Error Code 399287. There is no second Global Administrator and no alternate…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,335 questions
asked
2026-09-15T21:52:16.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 18%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Micaela Rosa
0
Reputation points
commented
2026-09-16T15:51:45.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 32%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Jay1 Tran
1,380
Reputation points
Independent Advisor
2 answers
in microsoft 365 Excel and Word are showing grey cells
microsoft 365 is no longer working for us. when i want to safe my workings in Excel and Word the "save" button is grey.
Microsoft 365 and Office | Excel | Other | Windows
Microsoft 365 and Office | Excel | Other | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
3,731 questions
asked
2026-09-16T15:14:06.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 20%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Eamon Cotter
0
Reputation points
answered
2026-09-16T15:47:00.27+00:00
DaveM121
936.1K
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Human Support Request – Recovery of Old Blocked Account
I am writing to request a manual verification and access recovery for my personal Hotmail/Microsoft account, created during my teenage years. The access to my account was blocked between the years 2020 and 2022 due to automated security systems. The…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,998 questions
asked
2026-09-16T14:59:40.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Maryna Cardoso Santos
20
Reputation points
commented
2026-09-16T15:46:55.1+00:00
Maryna Cardoso Santos
20
Reputation points
1 answer
The momen I turn HDR on, monitor screen goes completely black.
Hi, I have MSI katana laptop with Nvidia RTX 3060 gpu and Gigabyte Aorus F048U 4k 120hz monitor. I have latest Windows 11 home 25H2 build. All graphics drivers and everything else are up to date. The problem I'm facing is that when I toggle HDR on the…
Windows for home | Windows 11 | Display and graphics
5,349 questions
asked
2026-03-05T17:26:04.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 8%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Sensejusas
5
Reputation points
commented
2026-09-16T15:45:38.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 30%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKZ%3C/text%3E%3C/svg%3E)
Karl Zachry
0
Reputation points