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paid subscription but unable to use

Hi I paid subscription but i do not see my payment receipt and i can not use the products or anything. i tried to update but nothing is happening, i also haven't received any redeemed code. rgds Kushtrim

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-16T13:40:19.6433333+00:00
Kushtrim Isufi 0 Reputation points
commented 2026-09-16T14:31:44.11+00:00
Stefan Blom 353.6K Reputation points MVP Volunteer Moderator
2 answers

How can I change or update the “Initials” field in Azure AD?

Hi, I would like to update the Initials field for users in Azure Active Directory (Microsoft Entra ID) so that their correct initials appear in Microsoft Teams and other apps. I do not see an “Initials” field when editing a user in the Microsoft 365…

Microsoft 365 and Office | Other
asked 2025-11-05T11:00:52.77+00:00
Mayur Zinge 0 Reputation points
commented 2026-09-16T14:31:35.8+00:00
Marc Tella Trilla 0 Reputation points
0 answers

Can you give me a contact for the PArtner center to get something reversed please?

I need to reverse out of an author attestation in order to start an M365 attestation for an app.

Microsoft Partner Center | Other
asked 2026-09-16T14:28:10.94+00:00
Orlagh Lynch 0 Reputation points
3 answers

Lost 1st 3 pages of Word document

created a document, saved it and when opened the document, there were 3 blank pages and the 4th had information I created. I have a Mac. I am hoping I can recover my document however, I’ve tried everything I found to recover my document thank you Geri…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-09-16T13:22:16.9966667+00:00
Geri Franklin 0 Reputation points
answered 2026-09-16T14:27:12.13+00:00
Bob Jones AKA CyberTaz MVP 437.7K Reputation points
1 answer

Outlook classic not syncing with Spectrum emailserver

Outlook classic not syncing with spectrum email server. CHanged. spectrum password. Now need to change outlook password

Microsoft 365 and Office | Other
asked 2026-09-16T13:33:26+00:00
John SImmons 0 Reputation points
answered 2026-09-16T14:26:50.74+00:00
SD - IA 180.3K Reputation points Independent Advisor
0 answers

how do I reverse a request for author attestation in the MS partner portal?

I attempting to start a M365 certification process I inadvertently hit renew on the author attestation section. How do I reverse this so that I can go down the certification route? Existing attestation does not expire until 2027

Microsoft Partner Center | Other
asked 2026-09-16T14:25:26.55+00:00
Orlagh Lynch 0 Reputation points
1 answer One of the answers was accepted by the question author.

When pasting images into Teams, what size do they have to be to not be placed in a larger grey box?

For example, I pasted this cut-down screenshot into a Chat post in MS Teams, and Teams put it inside a grey container. It's not specific to 'Chat'; the same occurs in 'Teams and Channels'. *(For searches in US English: "gray" "gray…

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-09-16T10:10:05.3633333+00:00
Nev Percy 20 Reputation points
accepted 2026-09-16T14:09:48.9933333+00:00
Nev Percy 20 Reputation points
2 answers

Jabra Evolve 2 65

I have problem with the microphone on my headset. I works when I use my telephone but not my computer. I have search for Jabra Evolve 2 65 in INPUT but my computer only find input

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-14T13:41:40.0533333+00:00
Veronica Ronnebro - DSV 0 Reputation points
commented 2026-09-16T14:09:05.09+00:00
Alex-L 12,660 Reputation points Microsoft External Staff Moderator
1 answer

Ms Teams status not updating to Available , stays put as (Available, Out of Office)

Tried disabling automatic replies in both Outlook and Teams yet status remain same, done reset status in Teams app, tried uninstall Teams and reinstall back.

Microsoft Teams | Microsoft Teams for business | Settings | Online status
asked 2026-03-19T02:47:32.8566667+00:00
Sharwin IT Helpdesk 0 Reputation points
commented 2026-09-16T14:07:10.91+00:00
Lana Churina 0 Reputation points
1 answer

Microsoft Defender for Endpoint POST request returning 405

I'm trying to use the API for Microsoft Defender for Endpoint. In the docs says it supports oData v4 queries  (https://learn.microsoft.com/en-us/defender-endpoint/api/get-all-vulnerabilities), but POST requests to $query doesn't work…

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

2,840 questions
asked 2026-09-02T04:02:38.95+00:00
Vanta Integration 20 Reputation points
edited a comment 2026-09-16T14:03:05.1766667+00:00
Tejaswini Billakurthi 760 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

legion slim 5 16ARP9

After the latest Windows 11 update in September, I’m getting a black and green screen; are there known issues with this update? I’ve also noticed that my GPU isn't being recognized, whereas everything was fine before the update. I’ve reinstalled Windows…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-16T10:38:19.7133333+00:00
Johan De Reyck 40 Reputation points
accepted 2026-09-16T13:56:46.4133333+00:00
Johan De Reyck 40 Reputation points
1 answer

Sentinel: Creating Alerts for Windows Update Compliance in GCC Environment — No Data Ingestion

Problem description I am trying to create an alert in Microsoft Sentinel for Windows Update compliance below 90%, but no data is being ingested into Sentinel despite enabling Windows Update for Business reports over a week ago. Environment Microsoft…

Microsoft Security | Microsoft Sentinel
asked 2026-09-11T18:15:32.3266667+00:00
Adam Ring JIT 0 Reputation points
answered 2026-09-16T13:54:59.4+00:00
brandon-2156 0 Reputation points
1 answer

issue with storage space in my One Drive Account

I have renewed my Microsoft subscription using a different email account. Will files from One Drive in my previous Microsoft subscription be copied to One Drive in my new account/subscription?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-16T13:16:04.0466667+00:00
Mary Rose Tan 0 Reputation points
answered 2026-09-16T13:53:25.8866667+00:00
John Jefferson Doyon 88,720 Reputation points Independent Advisor
1 answer

Windows Server 2022 and 2025 Update Issues

I'm encountering an issue with Windows Updates on Windows Server 2022 and 2025. When using a scheduled install via Group Policy (GPO), .NET Framework cumulative updates are downloaded but not installed alongside the server cumulative updates. The server…

Windows for business | Windows Server | User experience | Other
asked 2025-09-29T13:49:01.76+00:00
Brice Bussan 0 Reputation points
commented 2026-09-16T13:50:33.5566667+00:00
Adam J. Marshall 11,031 Reputation points MVP
1 answer

Weird tint that disappears sometimes

I have this kind of warm yellowish tint that keeps showing up on my display despite me not having any tints, overlays, nightlights, or high contrast settings enabled at all. It also used to do this weird thing where the moment I would open any kind of…

Windows for home | Windows 11 | Display and graphics
asked 2026-09-16T13:15:33.3833333+00:00
Munal 0 Reputation points
answered 2026-09-16T13:48:42.1033333+00:00
DaveM121 936.1K Reputation points Independent Advisor
2 answers

Update KB5120998 seems to be causing issues with Corel Visual Studio

Windows recently updated my software with the following 3 items KB5129195, KB5124008, KB5126052. After doing so my Corel Visual Studio exe no longer runs, i.e. when you look at task manger it states "Disabled", if I run it as Administrator it…

Windows for home | Windows 11 | Apps
asked 2026-09-15T15:15:40.9533333+00:00
Howard Smith 0 Reputation points
commented 2026-09-16T13:48:01.55+00:00
Carl-L 22,905 Reputation points Microsoft External Staff Moderator
3 answers

Renewed 365 Suite directly with Microsoft. Was successful in updating Excel, but will not let me activate Word or Powerpoint

Was successful in activating Excel but when trying to activate Word or Powerpoint the prompt says I need Sonoma 14.0. I have Ventura 13.78 and my IMAC says software is up to date. Cannot load Sonoma 14.0. My IMAC is 5k , 27 inch 2017. What do you…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-09-15T21:45:01.2633333+00:00
edward viltz 0 Reputation points
answered 2026-09-16T13:45:49.81+00:00
Stefan Blom 353.6K Reputation points MVP Volunteer Moderator
2 answers

Subject: Feature Suggestion: Add to Microsoft Rewards Catalog

Subject: Feature Suggestion: Add to Microsoft Rewards Catalog Dear Microsoft Rewards Team,I am an active user of the Microsoft Rewards program and thoroughly enjoy earning points through Bing, Xbox, and daily tasks.I am writing to…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,442 questions
asked 2026-09-16T02:25:16.6066667+00:00
Vaibhav Gadhe 0 Reputation points
edited an answer 2026-09-16T13:45:24.6366667+00:00
Vikki-T 11,240 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Microsoft 365 on new computer

my new computer doesn't recognize my 365 license cannot access any microsft apps #365

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-16T12:26:36.2+00:00
Linda Roszak Burton 20 Reputation points
recommended 2026-09-16T13:43:31.82+00:00
Stefan Blom 353.6K Reputation points MVP Volunteer Moderator
1 answer

Locked out of My Tenant. I am the only Global Admin

Hello Team, I have a Microsoft Tenant with Business license. Recently i had issues with my phone and had to reset. As part of it, i lost MFA configurations on my phone. Due to this, i have lost access to my Tenant. I am the only Global Admin for the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T12:40:20.73+00:00
Praveen Kumar H S 0 Reputation points
edited the question 2026-09-16T13:42:32.54+00:00
Nam-D 3,980 Reputation points Microsoft External Staff Moderator