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Verification code

Good morning! I'm trying to sign in but it wants to send a verification code but I do not have access to my old phone.

Microsoft Security | Microsoft Authenticator
asked 2026-09-15T15:16:22.86+00:00
Sara Kassahun 0 Reputation points
answered 2026-09-15T15:16:35.76+00:00

AI answer

1 answer

Problema di accesso con Microsoft Authenticator

Sono l'unico Amministratore Globale del mio tenant aziendale. Ho resettato il telefono e non posso più configurare l'app Microsoft Authenticator. Sono bloccato sulla richiesta del codice MFA. Chiedo che il ticket venga escalato immediatamente al Data…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T14:38:43.97+00:00
Carlo Bortolami 0 Reputation points
answered 2026-09-15T15:14:53.58+00:00
Aetherin 2,165 Reputation points Independent Advisor
1 answer

Outlook Login Error

Correlation Id: [Moderator note: Personally Identifiable Information removed] Timestamp: 2026-08-03T13:47:43.000Z DPTI: [Moderator note: Personally Identifiable Information removed] Message: An unexpected error occurred. Tag: 7ita9 Code: 3399811147

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-08-03T13:50:26.6333333+00:00
Wesley McKee 0 Reputation points
answered 2026-09-15T15:14:48.7366667+00:00
Jubril Hall-Robinson 0 Reputation points
1 answer

suspected tenat compromise/unauthorized global administrador takeover

Precisamos abrir um incidente crítico de segurança para recuperação administrativa de um tenant Microsoft 365. Após um ataque, nossa organização perdeu o acesso de Administrador Global e essa permissão foi concedida a uma pessoa não autorizada. Não…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T14:50:39.2733333+00:00
Maycon Januário 0 Reputation points
edited an answer 2026-09-15T15:13:43.6266667+00:00
Helen Luu 3,210 Reputation points Independent Advisor
2 answers

My microsoft account got stolen

Hi, My microsoft account got stolen a bit earlier this year and the email and password were changed. I tried getting it back then but it did not work and I've been trying to do the same these days. The recovery form is of no help since the email…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-15T14:14:59.24+00:00
Shark 0 Reputation points
commented 2026-09-15T15:09:55.84+00:00
DaveM121 934.2K Reputation points Independent Advisor
1 answer

Unable to save or print excel files

I am unable to save or print excel files - greyed out commands. I have Microsoft 365 and renewed my licence in January 2026 As I am 84 and not computer literate I would like someone to talk me through this problem please

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-09-15T14:31:32.6533333+00:00
Michael Cookson 0 Reputation points
answered 2026-09-15T15:03:30.7466667+00:00
DaveM121 934.2K Reputation points Independent Advisor
2 answers

editing won't work powerpoint

my coursework is due and powerpoint is saying 'you cannot edit this document. nothing is working

Microsoft 365 and Office | PowerPoint | For education | Other
asked 2026-09-14T08:14:32.7366667+00:00
THEA LANGTON 0 Reputation points
commented 2026-09-15T14:59:03.7+00:00
Killian N 4,320 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Request for moderator review of deleted SCM question 6003430

My Windows Service Control Manager documentation question displays a notice stating that it was deleted for a Code of Conduct violation. Affected question: Windows SCM question 6003430 Could a moderator review the removal and identify the specific rule…

Community Center | Discuss the Q&A site | Other feedback
asked 2026-09-15T05:00:03.9633333+00:00
Chris Terrell 120 Reputation points
accepted 2026-09-15T14:58:45.2533333+00:00
Chris Terrell 120 Reputation points
2 answers

Payment Update

I paid my subscription renewal on September 11, however, I keep getting a message to make my payment or lose my Microsoft 365. Can you please update my account.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-15T14:23:38.5+00:00
Dana Romero 0 Reputation points
answered 2026-09-15T14:57:44.8466667+00:00
DaveM121 934.2K Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

Recurring "LiveKernelEvent 1b8" hardware error (Watchdog Timeout)

Hi, I am experiencing an issue where my system encounters a hardware error, documented in the Reliability Monitor as LiveKernelEvent 1b8 and 141. Symptoms: Black Screen & Signal Loss: While gaming, after some time, the monitor suddenly goes black…

Windows for home | Windows 11 | Performance and system failures
asked 2026-04-11T21:34:24.3666667+00:00
Furkan Aka 20 Reputation points
answered 2026-09-15T14:57:17.81+00:00
Yuşa Kaya 0 Reputation points
1 answer

How can a Microsoft for Startups user escalate unexpected Claude Marketplace billing?

I have approximately ₹9.49 lakh of Microsoft for Startups Azure credits remaining. I deployed Anthropic Claude through Microsoft Foundry and later received invoice G183537293 for ₹70,716.76 because the Claude Marketplace usage was not covered by the…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,707 questions
asked 2026-09-14T07:59:35.8+00:00
Sath Srikanth 0 Reputation points
answered 2026-09-15T14:54:35.7866667+00:00
Mohammad Wasi Haider 255 Reputation points
1 answer

How can I escalate a Microsoft 365 support case that remains unresolved for a long time?

I am the sole Global Administrator of a Microsoft 365 Business tenant and remain locked out of the Admin Center due to an MFA issue. I opened Microsoft Support case 2608210050000944 on August 21, but the situation is now completely stuck. The support…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T10:17:02.1533333+00:00
Andrey Kudryavtsev 0 Reputation points
answered 2026-09-15T14:54:30.77+00:00
Zoha Fatima 510 Reputation points
1 answer

error 500121 - Authenticator App and new iPhone

I haven't been able to access Office 365 in 5 days!!! I have a case number and no one is calling me!!!! I am the Global Administrator for a Microsoft 365 business tenant. I got a new iPhone, and my Microsoft Authenticator registration is still…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T14:19:19.36+00:00
Colette Acker 0 Reputation points
edited an answer 2026-09-15T14:51:31.3566667+00:00
Killian N 4,320 Reputation points Independent Advisor
1 answer

As requested, your Microsoft 365 Business Basic subscription was canceled Your subscription was canceled on September 15, 2026. If you’re eligible, you’ll receive a prorated credit with your next bill. For details on this subscription, see Microsoft 365

I did not cancel my subscription but I did change my credit card info.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T14:34:36.7866667+00:00
PAUL GREELEY 5 Reputation points
edited an answer 2026-09-15T14:50:51.6766667+00:00
Roebe Ta 1,370 Reputation points Independent Advisor
2 answers

Querying MOffice behaviour when installing.

Updated PC with new C Drive for friend. Transferred old C with no data loss at time. Operating as slave drive but all still on there. Installed Office Pro on new C but I am concerned that some files might have gon missing as there's about 200GB of data…

Windows for home | Other | Files, folders, and storage
asked 2026-09-15T14:13:03.5333333+00:00
Scott Thrustans 0 Reputation points
edited an answer 2026-09-15T14:49:19.4466667+00:00
DaveM121 934.2K Reputation points Independent Advisor
1 answer

How to restore a deleted business email account in outlook?

My business email account (email 1) was deleted, and then a new one was created (email 2), using the same email address. However, the content of email 1 needs to be restored. How do I do this? This happened about a week ago. Thank you

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-14T15:19:42.52+00:00
IBH-work acct 0 Reputation points
commented 2026-09-15T14:48:46.03+00:00
Julie Huynh 3,600 Reputation points Independent Advisor
1 answer

Account has been hacked, we do not recognize recovery adress and hacker inserted 2 factors verification

My husband has registered Microsoft account via Gmail. It has been hacked and we are unable to access it anymore. The hacker inserted some recovery email which we do not recognize and activated 2 factors verification. Is there any chance to recover it?…

Microsoft Security | Microsoft Authenticator
asked 2026-09-15T09:38:10.63+00:00
Ivana Aleksic 0 Reputation points
commented 2026-09-15T14:44:08.4433333+00:00
Ivana Aleksic 0 Reputation points
1 answer

How to disable age verification for Sandbox accounts?

We are a UK-based development team and we have started to receive content restriction popups on our Sandbox accounts when accessing multiplayer content in Microsoft Store and Xbox Series X|S applications due to the age verification rollout. Is there a…

Microsoft Partner Center | Other
asked 2026-09-15T14:42:37.2766667+00:00
Neil Robertson 0 Reputation points
answered 2026-09-15T14:42:51.57+00:00

AI answer

2 answers One of the answers was accepted by the question author.

Title: Microsoft 365 Outlook search is not returning recent emails

Outlook is not showing emails from the last 2 days when I search. Older emails appear normally. I'm using Outlook for Windows. What troubleshooting steps should I try?

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-15T14:30:08.2+00:00
simple ral 20 Reputation points
commented 2026-09-15T14:34:20.1266667+00:00
simple ral 20 Reputation points
0 answers

Azure for Students renewal fails after successful academic verification

I previously had an Azure for Students subscription and received the $100 student credit in 2024. I am still an eligible university student and have successfully completed academic verification again using my university email. However, the Azure for…

Azure | Azure Training
asked 2026-09-15T14:34:18.4033333+00:00
HRXMN._ 0 Reputation points