1,301,281 questions

Sort by: Updated
2 answers

Azure VM RDP connection fails with authentication error

I'm trying to connect to an Azure Windows VM using RDP. I receive the error: [extra error] I have already tried restarting the VM and verifying the NSG rules. What else should I check?

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,384 questions
asked 2026-09-15T12:00:42.75+00:00
Ankit 90 Reputation points
answered 2026-09-15T12:08:40.6833333+00:00
Ankit 90 Reputation points
3 answers

Unable to log into Word Document and Everything is Gray / Please Advise

I have purchased Microsoft and have a product Key yet it is not working and tells me I have to repurchase. I am not purchasing again and mainly use Word to create typed Documents. Please advise on any way to fix this issue as I have a very busy day ahead…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-15T11:22:40.3166667+00:00
Shelly Ewert 0 Reputation points
answered 2026-09-15T12:07:07.9633333+00:00
Suzanne S Barnhill 279.5K Reputation points MVP Volunteer Moderator
1 answer

Speak to a LIVE person about my Microsoft Outlook account

Can't sign into my Microsoft account. Would like to speak to LIVE person in Support.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-01-29T03:21:22.6166667+00:00
Christopher Janney 15 Reputation points
commented 2026-09-15T12:05:54.9+00:00
Anna Vassilian 0 Reputation points
2 answers

Plugged in, charging (won't run on battery)

Plugged in, charging (won't run on battery) battery is not charging after plugged the charger to laptop

Windows for home | Windows 10 | Sleep and Power on, off
asked 2026-09-15T11:32:47.8866667+00:00
Ravi varma 0 Reputation points
answered 2026-09-15T12:05:42.5466667+00:00
DaveM121 936.1K Reputation points Independent Advisor
2 answers

need a driver for mouse /touchpad on hp laptop

my cursor disappeared. I uninstall the mouse with hopes that the original would be reinstalled upon restarting. Now I do not have a mouse or any drivers. How do I install a mouse for my hp laptop with windows 11

Windows for home | Windows 11 | Devices and drivers
asked 2026-02-21T01:46:15.37+00:00
Betsi Spurlock 0 Reputation points
commented 2026-09-15T12:00:12.4833333+00:00
Makengo Filipe 0 Reputation points
2 answers

I believe our credit card was compromised through you guys

I believe our credit card was compromised through you guys been trying to contact you guys but with no luck here are the numbers on the charges 9/3/26-----G[Moderator note: personal identifiable Information removed] for $300.61 9/8/26-----G[Moderator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T11:39:30.76+00:00
Dave Compeau 0 Reputation points
answered 2026-09-15T11:56:58.15+00:00
Roebe Ta 1,375 Reputation points Independent Advisor
2 answers

isko thik kariye

isko thik kariye

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-15T09:38:16.4466667+00:00
harun rashid 0 Reputation points
answered 2026-09-15T11:54:33.66+00:00
Erik Moreau 2,061 Reputation points MVP Volunteer Moderator
2 answers

My JBL 720BT can't be viewed on available devices on bluetooth

My desktop bluetooth can't pick up my JBL 720BT headphones

Windows for home | Other | Devices and drivers
asked 2026-09-15T11:16:32.1033333+00:00
Pilane Leepile 0 Reputation points
answered 2026-09-15T11:54:21.9533333+00:00
David-M 127K Reputation points Independent Advisor
1 answer

Microsoft 365 Personal purchased via Apple is not applied to my Microsoft account

Apple has confirmed that my Microsoft 365 Personal subscription is active and correctly billed through Apple App Store My Apple ID and Microsoft account use the same email address, ******@aholo.no. However, my Microsoft account only shows Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-15T11:12:22.1866667+00:00
Andreas Thiblin Holo 0 Reputation points
answered 2026-09-15T11:47:30.99+00:00
SD - IA 180.1K Reputation points Independent Advisor
1 answer

Locked out of Azure Portal after losing Authenticator phone – personal Microsoft account still accessible

I am the owner of a Microsoft personal account that I use to access my Azure subscription. I lost the mobile phone on which Microsoft Authenticator was registered. I now have a replacement phone with the same mobile number, but there was no Microsoft…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-09-14T16:14:54.31+00:00
Sima Israeli 0 Reputation points
answered 2026-09-15T11:47:22.7533333+00:00
Mohammad Wasi Haider 255 Reputation points
1 answer

I can't log into my computer

Xxxx is Microsoft Entra joined. Offline inspection confirms CloudDomainJoin JoinInfo for "email", a matching Local Machine certificate, TPM 2.0 initialized and not locked, CloudAP and Microsoft credential-provider binaries present, and no…

Microsoft Security | Microsoft Entra | Other
asked 2026-09-14T21:30:49.2066667+00:00
Shayah Smiley 0 Reputation points
answered 2026-09-15T11:46:13.8866667+00:00
Mohammad Wasi Haider 255 Reputation points
2 answers

AZ-104 Azure Administration

Hi Team. Is my AZ-104 Azure Administration certificate is valid Microsoft certification ID: 995531218

Community Center | Not monitored
asked 2026-06-09T10:19:41.85+00:00
Ravi Kumar 0 Reputation points
commented 2026-09-15T11:45:09.35+00:00
Troy Fowler 0 Reputation points
1 answer

Issue: Unable to Retrieve the Current Published Version of a Canvas App

We need to retrieve the currently published version of a Power Apps Canvas App dynamically at runtime. We tested the following approaches: 1. GetApps() We attempted to retrieve the App ID using: LookUp( PowerAppsforMakers.GetApps().value, …

Microsoft 365 and Office | Development | Other
asked 2026-09-15T09:06:30.7233333+00:00
Khinchi, Shalu 0 Reputation points
edited an answer 2026-09-15T11:44:54.7866667+00:00
Hin Vo 1,190 Reputation points Independent Advisor
1 answer

Deactivate of subscription for which i have deleted the e mail address

texthi all how to deactivate a subscription in which we are not able to log in ???

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-15T11:09:10.2533333+00:00
Bhalinder Ghai 0 Reputation points
answered 2026-09-15T11:42:34.8833333+00:00
DaveM121 936.1K Reputation points Independent Advisor
2 answers

Authenticator app issues.

Hi there, I have two accounts. One under the a personal address , which I'm currently logged in with but do not have a subscription with. The other account is under Amy business email. This account has a subscription. Ok, this is where I have a problem.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T10:29:54.8566667+00:00
Lance Bolton 0 Reputation points
answered 2026-09-15T11:38:37.5766667+00:00
Heimerdinger 630 Reputation points Independent Advisor
1 answer

Virtual Training Day Discount not working!

Hello All, I attended the Microsoft Azure Virtual Training Day: Fundamentals last week, April 16 and 17, 2026. I also got the post event email, and it says now I am eligible for 50% discount for the exam and it will be applied automatically. When I try…

Community Center | Not monitored
asked 2026-04-23T20:42:51.4733333+00:00
ISHAN VAGHASIA 5 Reputation points
commented 2026-09-15T11:35:52.57+00:00
Divya Yadav 0 Reputation points
1 answer

Errors - Cannot access the add-in store

I cannot access the add-in store in the 365 apps. I worked with Microsoft tech support, however they were unable to help assist. The error message is attached when trying to access from online (omex). And when I try to access it from the app. I need…

Microsoft 365 and Office | Other
asked 2026-09-11T05:51:51.0733333+00:00
Stephanie Clark 0 Reputation points
edited a comment 2026-09-15T11:30:15.7066667+00:00
Vikki-T 11,235 Reputation points Microsoft External Staff Moderator
4 answers

sound output issues in windows 11

I am using headphones on a desktop computer running Windows 11. The computer has only one audio port that supports both microphone and sound (a combo jack). I unplugged the headphones and then plugged them back in. After that, the sound stopped…

Windows for home | Windows 11 | Devices and drivers
asked 2026-02-23T03:49:12.8333333+00:00
Tom Simons 5 Reputation points
commented 2026-09-15T11:24:02.8033333+00:00
Vikki-T 11,235 Reputation points Microsoft External Staff Moderator
2 answers

excel sheet not working

excel sheet no working when opening it is showing error prompt and asking whether to repair but when clicked not responding

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-15T10:45:47.7266667+00:00
Neeraj sarda 0 Reputation points
answered 2026-09-15T11:22:46.22+00:00
DaveM121 936.1K Reputation points Independent Advisor
2 answers

Why does the Apply to each concurrency setting allow values up to 100 to be entered when the documented maximum is 50?

Hello, I have a question regarding the Concurrency Control setting of the Apply to each action in Power Automate. Based on the information I have found, my understanding is that the maximum supported concurrency value for an Apply to each loop is…

Microsoft 365 and Office | Development | Other
asked 2026-09-15T07:49:32.64+00:00
answered 2026-09-15T11:20:44.19+00:00
Ana Le 2,610 Reputation points Independent Advisor