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1 answer One of the answers was accepted by the question author.

OneDrive storage still 5 GB after Microsoft 365 Family purchase

"I purchased Microsoft 365 Family three days ago. My subscription is active, but my OneDrive storage still shows only 5 GB instead of 1 TB. I need to fix the licensing on my account. how to get in contact with an actual human?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-10T12:03:14.3+00:00
Loukia 20 Reputation points
accepted 2026-07-11T12:39:51.8233333+00:00
Loukia 20 Reputation points
1 answer One of the answers was accepted by the question author.

I can't get past the location check when trying to redeem Microsoft Rewards points.

I'm trying to redeem an Amazon gift card with Microsoft Rewards points, but here is the issue. After successfully completing the verification in the "Redeem your rewards" window and clicking the "Next" button, a small "Verifying…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,385 questions
asked 2026-07-06T06:28:10.1733333+00:00
anonymous123-8334 40 Reputation points
accepted 2026-07-11T12:38:30.8666667+00:00
anonymous123-8334 40 Reputation points
2 answers One of the answers was accepted by the question author.

OneDrive Storage not Syncing

You reported that your OneDrive storage was showing only 5GB instead of the 1TB included in your subscription.  - You experienced this issue across multiple devices and platforms, including the OneDrive app, in-private browser sessions, and your mobile…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-07-11T07:01:50.6966667+00:00
Olufemi Ogunlolu 20 Reputation points
accepted 2026-07-11T12:06:10.4+00:00
Olufemi Ogunlolu 20 Reputation points
2 answers One of the answers was accepted by the question author.

How to I change my HWID?

Hi, I may be selling my computer to get a new one but I have been Hardware ID banned in one game that has EAC (Easy Anti Cheat), And I was wondering how to change it so I don't sell this problem to the new owner.

Windows for home | Windows 11 | Devices and drivers
asked 2026-04-01T17:34:53.8466667+00:00
John J 20 Reputation points
edited the question 2026-07-11T11:49:26.34+00:00
Don Varnau 19,930 Reputation points Volunteer Moderator
5 answers One of the answers was accepted by the question author.

Windows 11 randomly freezes. No BSOD, no errors

My Windows 11 PC freezes randomly with no BSOD and no error messages. When it happens, the system becomes completely unresponsive, and I have to hold the power button to shut it down. The freeze happens without any warning. I checked Event Viewer, but I…

Windows for home | Windows 11 | Performance and system failures
asked 2026-01-23T09:48:07.6+00:00
Imam Hassan 30 Reputation points
commented 2026-07-11T10:13:54.9166667+00:00
Frank Toh 5 Reputation points
1 answer

Authenticator app problems

I recently got a new phone. I have been using the authenticator app to access my 365 as well as other websites and such that require 2 step verification. I have 2 email addresses with one being the main one I use...in fact the only one I use to sign in…

Microsoft Security | Microsoft Authenticator
asked 2026-07-07T17:03:02.5633333+00:00
Scott Vander Kolk 0 Reputation points
recommended 2026-07-11T09:25:47.2666667+00:00
simo-k 94,975 Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

How Long Does Restocking Take?

Hi guys i was trying redeem my 800 robux digital card and it keeps saying "So popular we're restocking! Back soon!" even though ive been waiting about 3 to 5 days is this normal or is this a bug im very intregged and worried. [Moderator edit:…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,385 questions
asked 2026-07-05T13:05:59.3266667+00:00
leonardo da vinchi 20 Reputation points
commented 2026-07-11T08:24:22.9066667+00:00
Nathan Roberts (SN) 13,616 Reputation points Student Ambassador Volunteer Moderator
5 answers One of the answers was accepted by the question author.

How do I find my OneDrive Personal CID?

I am unable to locate my OneDrive Personal CID. When I login from web browsers (i.e. Edge, Chrome), it does not show a cid as instructions from various resources state. It only shows "?view=1"

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2025-07-31T15:43:00.0266667+00:00
Jason Clarke 55 Reputation points
answered 2026-07-11T07:29:02.1833333+00:00
Brooke Yu 0 Reputation points
1 answer One of the answers was accepted by the question author.

Trying to clean up an accidentally on prem synced OU with EntraConnect

Accidentally synced an incorrect OU that happened to be our old on prem Distributions group OU. It turned our correct cloud mailbox into an on prem synced group. I need this to not be on prem managed and cloud only only for 1 specific group. I'm only…

Exchange | Hybrid management
Exchange | Hybrid management

The administration of a hybrid deployment that connects on-premises Exchange Server with Exchange Online, enabling seamless integration and centralized control.

2,457 questions
asked 2026-07-06T18:55:58.16+00:00
Tyler Balega 20 Reputation points
commented 2026-07-11T06:51:28.3466667+00:00
Anonymous
1 answer One of the answers was accepted by the question author.

Elevate Educator Explorer AI 98% complete

I already did all 5 modules of Elevate Educator Explorer AIbut it says 98% complete, what seems to be the problem? This question is related to the following Learning Path

Community Center | Not monitored
asked 2026-03-26T05:01:52.58+00:00
Joseph B. Sangalang 60 Reputation points
answered 2026-07-11T06:13:34.99+00:00
3 answers One of the answers was accepted by the question author.

How Do I Regain Access to My Account After Losing Access to Microsoft Authenticator? (Urgent Request).

My phone died and I replaced it with another device, restored it however Authenticator is no longer signed into my Microsoft accounts. Every time I try to log in, Microsoft asks for a verification code from the Authenticator app, which I no longer have…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-10-03T02:17:24.5+00:00
Marc Crawford 55 Reputation points
commented 2026-07-11T06:13:04.4133333+00:00
Selena Vanessa Pilgrim 0 Reputation points
2 answers One of the answers was accepted by the question author.

Tôi vô tình XÓA Thiết bị trên Onedrive. Vui lòng hướng dẫn cách Khắc phục Thiết bị Di động bị vô hiệu hóa trên Onedrive.

Tôi vô tình XÓA Thiết bị trên Onedrive. Vui lòng hướng dẫn cách Khắc phục Thiết bị Di động bị vô hiệu hóa trên Onedrive.

Microsoft 365 and Office | OneDrive | For education | Android
asked 2026-07-07T10:09:19.1566667+00:00
VÕ HOÀNG CHƯƠNG 20 Reputation points
commented 2026-07-11T05:56:12.2533333+00:00
Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator
6 answers One of the answers was accepted by the question author.

workspaces are gone with the new update

I opened Edge today and was greeted by a great surprise: my Workspaces are gone, vanished, deleted. Only trace of them I can find is some empty folders in favorites bar. Can anything be done (besides manually rebuilding them obviously) to restore them? I…

Microsoft Edge | Favorites, history, and downloads | Windows 11
asked 2026-03-17T09:24:55.8833333+00:00
alexandre avaliani 85 Reputation points
commented 2026-07-11T05:49:45.2233333+00:00
David WA 10 Reputation points
2 answers One of the answers was accepted by the question author.

Windows says my product key isn't valid anymore

I just upgraded my PC and it all went well but then I see that my PC rejected my key even though it's worked for years. It says I "Don't have a valid digital license or product key." I tried putting it in again same thing I tried contacting…

Windows for home | Windows 11 | Licensing and activation
asked 2026-07-10T03:48:12.8833333+00:00
William Faust 20 Reputation points
accepted 2026-07-11T05:48:58.7433333+00:00
William Faust 20 Reputation points
1 answer One of the answers was accepted by the question author.

Old Outlook thread needs to be locked

https://learn.microsoft.com/en-us/answers/questions/5575394/how-can-i-change-my-phone-number-linked-to-my-outl From Oct 2025. All this Question is doing is attracting new comments. Existing answer is no longer valid. Microsoft has stopped allowing you to…

Community Center | Discuss the Q&A site | Other feedback
asked 2026-07-11T03:53:40.79+00:00
Hornblower409 15,510 Reputation points
accepted 2026-07-11T05:21:33.7766667+00:00
Hornblower409 15,510 Reputation points
2 answers

Is this program genuine?

This pops up every time I start my PC asking me to upgrade to a new version but it doesn't say what the program is. I'm not sure if this is genuine or malware. Can anyone help?

Microsoft 365 and Office | Other
asked 2026-02-06T15:35:44.8433333+00:00
Ray Lonsdale 0 Reputation points
recommended 2026-07-11T04:59:40.35+00:00
JuliaMarvin 22,810 Reputation points Volunteer Moderator
5 answers One of the answers was accepted by the question author.

Speakers are not working

The speaker on my new screen is not working, i troubleshooted on settings, sound, volume, Microsoft assistant, still nothing.

Windows for home | Windows 10 | Devices and drivers
asked 2026-07-08T23:28:41.05+00:00
Mary Chatalian 20 Reputation points
accepted 2026-07-11T04:04:42.57+00:00
Mary Chatalian 20 Reputation points
1 answer One of the answers was accepted by the question author.

How do i fix this red spooky text

I put my bios and updated my bios on UEFI and put on tpm 2.0 and secure boot after many times of trying with no display and reinstalling windows 10 with a usb stick i finally got that to work and now i got windows 10 ESU i have updated all of the…

Windows for home | Windows 10 | Extended Security Update (ESU)
asked 2026-07-10T18:30:30.13+00:00
Kat Bella 20 Reputation points
accepted 2026-07-11T03:53:21.62+00:00
Kat Bella 20 Reputation points
1 answer One of the answers was accepted by the question author.

Windows update isn't detecting newer Windows versions

Windows 11 Pro 22H2 build 22621.4317, Lenovo Thinkpad X1 Yoga Gen 4 Settings > Windows update says "Get the newer version of Windows to stay up to date", "Your version of Windows has reached the end of service". There is nothing…

Windows for home | Windows 11 | Windows update
asked 2026-07-10T21:21:47.38+00:00
Cy 20 Reputation points
commented 2026-07-11T02:54:30.46+00:00
Cy 20 Reputation points
1 answer One of the answers was accepted by the question author.

Windows 11 blocks our custom Thunderbolt 4 PCIe hardware because of IOMMU memory isolation.

We're looking for the recommended process to: trace blocked DMA devices map custom hardware IDs approve trusted Thunderbolt 4 peripherals under Windows 11 DMA protection

Windows for business | Windows 365 Enterprise
asked 2026-07-10T08:11:07.3266667+00:00
Jie Jun 60 Reputation points
accepted 2026-07-11T02:32:04.8366667+00:00
Jie Jun 60 Reputation points