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how to recover my Insta & Facebook account which has 2FA

I have lost access to the phone used for two-factor authentication and have been unable to access my Facebook and Instagram Business Accounts for over a week. The selfie verification process repeatedly rejects me because my business account does not…

Microsoft Security | Microsoft Authenticator
asked 2026-07-07T11:30:56.7566667+00:00
Tasneem Murtaza Ali 0 Reputation points
0 answers

Microsoft Supplierweb portal missing invoices that were created

I raised ECIF invoices in the supplier web portal against PO's in June, and since 1st July they are missing. POEs got sent to customer to sign, but the invoices no longer show. Has anyone else experienced this? Never had this issue before and wondered…

Microsoft Partner Center | Other
asked 2026-07-07T11:01:27.6+00:00
Hannah Crisp 0 Reputation points
0 answers

ACS Direct Routing SBC Status Stuck on "Unknown"

Session Border Controller (SBC) registered in Azure Communication Services (ACS) Direct Routing remains in "Unknown" status (Status / TLS Status / Ping all show Unknown) despite the SBC (anynode) successfully completing TCP and TLS handshakes…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,794 questions
asked 2026-07-01T15:47:51.07+00:00
Support Engineer 5 Reputation points
commented 2026-07-07T10:11:46.8566667+00:00
Venkatesan S 10,830 Reputation points Microsoft External Staff Moderator
0 answers

Manager account suspended (egregious policy) - appeal upheld; requesting human re-review after remediating the root cause

Hi - I'm hoping a Microsoft Advertising moderator can help route our case for a human re-review. We're L****** Ltd, an established link-management / URL-shortener SaaS (7 years, ~15,000 paying customers; marketing site l******). Our manager account…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-07T08:07:50.2366667+00:00
Chris M 5 Reputation points
edited the question 2026-07-07T09:35:47.56+00:00
MS Advertising - Vahid 580 Reputation points Microsoft External Staff Moderator
0 answers

Unable to Access Azure Subscription (Visual Studio $150 Benefit) Due to MFA / Authenticator Registration Issues

Summary I am a Microsoft FTE and successfully activated the monthly Azure credit benefit through my Visual Studio subscription using my personal Microsoft Account (MSA): ******@gmail.com. The activation process appears to have completed successfully, but…

Microsoft Security | Microsoft Authenticator
asked 2026-07-07T09:19:37.9633333+00:00
Lior Gishry 0 Reputation points Microsoft Employee
0 answers

Microsoft Graph Search fails for Azure DevOps Work Items Copilot connector connection

Issue Summary: Microsoft Graph Search fails for Azure DevOps Work Items Copilot connector connection   We are testing Microsoft Graph Search against content indexed by the Microsoft Azure DevOps Work Items connector for Microsoft 365 / Copilot…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-06-09T07:21:23.82+00:00
Roman Melnychenko 0 Reputation points
commented 2026-07-07T09:04:10.4266667+00:00
Prasad-MSFT 10,546 Reputation points Microsoft External Staff Moderator
0 answers

Error to Edit Group setting

I would like to modify the group settings, but an error message appears whenever I try to make the change. Please find the attached screenshot. Specifically, under Delivery Management, I am attempting to change the sender option from "Only allow…

Exchange | Other
Exchange | Other

A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.

1,004 questions
asked 2026-07-07T08:04:38.9066667+00:00
Park, Juyeong 0 Reputation points
commented 2026-07-07T08:35:22.2+00:00
Vasil Michev 127.8K Reputation points MVP Volunteer Moderator
0 answers

Add-on purchase fails with PEX-CatalogAvailabilityDataNotFound more than 4 days after publication

My published durable add-on cannot be purchased. Every attempt fails with PEX-CatalogAvailabilityDataNotFound in the native Store purchase dialog (StoreContext.RequestPurchaseAsync). App: B-ARK Hub, Store ID 9PK8BL2PVJJ7 Add-on: barkhub_premium, Store ID…

Microsoft Partner Center | Other
asked 2026-07-07T06:03:12.5833333+00:00
András Horváth 0 Reputation points
0 answers

ETOAEOZ Issues

We have a conflicting domain. What was entered during registration was adjusted by Microsoft by appending another suffix to our domain. We need all accounts under one single domain. etoaeoz.com

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-07-06T21:28:56.5366667+00:00
Marvin E Onyemaechi 0 Reputation points
edited the question 2026-07-07T05:08:01.4433333+00:00
Praneeth Maddali 12,670 Reputation points Microsoft External Staff Moderator
0 answers

Signing & submission requirements for an NDIS 6.0 protocol (NetTrans) driver — EV cert + CAB upload?

Hello, We have an updated NDIS 6.0 protocol driver (NetTrans class, x64) that runs as a service on Windows 10 (1709+) and Windows 11. Right now our binaries are WDK test-signed for internal testing only. Before we ship, we need to confirm the correct…

Microsoft Partner Center | Other
asked 2026-07-07T00:23:11.3533333+00:00
Arasavelli, Venugopal 0 Reputation points
0 answers

Subscription to 365 Personal Copilot not performing basic task

Microsoft 365 Personal subscription purchased through Apple App Store. Web access works. OneDrive and Word function normally. On both iPhone and iPad, Copilot file-creation requests either hang indefinitely at "Coding and executing" or are…

Microsoft Copilot | Other
asked 2026-07-07T00:07:53.43+00:00
michael dufrene 0 Reputation points
0 answers

Microsoft for Startups verification takes very long time

Hello, Verification for my startup (Microsoft for Startups) in azure is taking almost 3 months. In the description it says that it should usualy take 7 days. BR, Jarosław Dutka [Moved from Microsoft 365 and Office | Install, redeem, activate | Other |…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-07-06T18:41:11.9166667+00:00
Jarosław Dutka 0 Reputation points
edited the question 2026-07-06T23:40:45.78+00:00
Haytham-C 5,375 Reputation points Microsoft External Staff Moderator
0 answers

My account got hyjacked and the person that did enabled 2fa. How can I get my account back or disable/delete it?

I can verify my identity with my card and such. I got phished and lost the account and Microsoft online services and phone calls aren't helpful. What do I do?

Microsoft Security | Microsoft Authenticator
asked 2026-07-06T22:44:44.9566667+00:00
Aamir Ahmed 0 Reputation points
0 answers

Build 26220.8764 out to Beta

Live in W.U. https://learn.microsoft.com/en-us/windows-insider/release-notes/beta/preview-build-26220-8764

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-07-06T21:54:18.95+00:00
CrazyKats 19,415 Reputation points Volunteer Moderator
0 answers

Build 28020.2380 out to Beta 26 Channel

Live in W.U. https://learn.microsoft.com/en-us/windows-insider/release-notes/beta-26h1/preview-build-28020-2380

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-07-06T21:51:32.8766667+00:00
CrazyKats 19,415 Reputation points Volunteer Moderator
0 answers

Build 28120.2387 out to Canary/Exp Channel

Live in W.U. https://learn.microsoft.com/en-us/windows-insider/release-notes/experimental-26-h1/preview-build-28120-2387

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-07-06T21:47:58.76+00:00
CrazyKats 19,415 Reputation points Volunteer Moderator
0 answers

Build 26300.8772 out to Dev/Exp Channel

Live in W.U. https://learn.microsoft.com/en-us/windows-insider/release-notes/experimental/preview-build-26300-8772

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-07-06T21:43:52.8466667+00:00
CrazyKats 19,415 Reputation points Volunteer Moderator
0 answers

How can I see when I made this XBOX account?

I was wondering how I could see when I made my account.

Windows for home | Other | Gaming
asked 2026-07-06T17:01:07.08+00:00
Sonicboylinden 0 Reputation points
edited the question 2026-07-06T21:37:26.11+00:00
Gérard Oomens 131.3K Reputation points Volunteer Moderator
0 answers

New Account Automated Suspension - Egregious Policy False Positive (Requesting Human Review)

Hello Microsoft Advertising Team and Forum Moderators, I am writing to request an urgent human review of my brand-new Microsoft Advertising account, which has been locked due to an automated "Egregious Policy Violation". I believe my account…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

441 questions
asked 2026-07-02T10:47:32.5133333+00:00
Sajad Ahmed 0 Reputation points
commented 2026-07-06T18:59:35.6166667+00:00
JEHOCHRISELSHADAIJ-4518 0 Reputation points
0 answers

how to download course

I clicked on resources to download the recording for review but there isn't anything to download. This question is related to the following Learning Path

Community Center | Not monitored
asked 2026-07-06T18:33:40.04+00:00
Anderson, Larry J 0 Reputation points
edited the question 2026-07-06T18:35:11.3133333+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator