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4 answers

Word on iPad—recent issues

How to stop immediate freezing when using Word in iPad—suddenly even worse since today’s update—methods advised don’t seem to work—I can’t use it any more—other problems predating this crisis also need addressing (such as words beginning with “i” being…

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-09-17T12:02:24.6666667+00:00
Maurice West 5 Reputation points
commented 2026-09-18T15:47:15.3966667+00:00
Diana Mariz 10,935 Reputation points Independent Advisor
1 answer

Trojan Detected

MS Security detects 2 Trojans on my device every time I turn it on. It scans and then says no threats detected. What should I do?

Microsoft Security | Microsoft Defender | Other
asked 2026-09-18T15:46:16.44+00:00
Blake Cumbers 0 Reputation points
answered 2026-09-18T15:46:34.8166667+00:00

AI answer

2 answers

Problem with my computer connecting to the internet

Hi Microsoft, I'm having a problem with my computer and connecting to the internet. It only connects to my private internet at home and the internet at my workplace. Other than that, it won't connect to anything. I can't connect to free Wi-Fi at the…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-09-17T18:08:05.5966667+00:00
Ahmer Naveed 0 Reputation points
commented 2026-09-18T15:44:28.8033333+00:00
Ivan B 124.7K Reputation points Independent Advisor
2 answers

How to fix no reporting after installation of SCOM 2022 UR4?

Reporting categories are present, however no reports exist when selection any of the categories. Selecting Administration/Operations Manager Products, Management Servers, Operations Console, Reporting Servers and Web Servers all show: Update Rollup 4…

System Center Operations Manager
System Center Operations Manager

A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.

1,643 questions
asked 2026-09-11T18:41:17.5166667+00:00
anthony strother 586 Reputation points
commented 2026-09-18T15:41:02.68+00:00
anthony strother 586 Reputation points
3 answers

I have installed the new update 16.113 for outlook, I can't get back online as the toggle to switch is greyed out. Why?

I have just updated outlook to Version 16.113. I have macOS Tahoe 26.7. I can't get outlook to go online. The toggle switch to enable it is greyed out. Please help. I need this to work on my Mac.

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-18T13:04:25.4+00:00
Anna 0 Reputation points
commented 2026-09-18T15:40:15.51+00:00
Anna 0 Reputation points
4 answers

Identity validation keeps auto-failing and requests a new document with no way to upload one

I'm trying to complete identity validation for my organization in Azure, and it keeps auto-failing every time. The rejection message says: "Hello, Thank you for providing additional documents to our team for account verification. Upon review, we…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,342 questions
asked 2026-09-11T13:38:52.71+00:00
Josh Bolstad 5 Reputation points
answered 2026-09-18T15:39:13.3766667+00:00
Josh Bolstad 5 Reputation points
3 answers

Remove obsolete email

I owned a domain for more than 20 years. It renewed every March and I spent the year between March 2024 and March 2025 moving off it completely. I no longer have access to it. The one place I cannot seem to kill the old profile is on Microsoft Windows.…

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-09-12T17:04:03.32+00:00
Kristin Brown 0 Reputation points
commented 2026-09-18T15:36:27.29+00:00
Kristin Brown 0 Reputation points
2 answers

empty inbox

my inbox is empty, and i am not receiving any emails

Outlook | Web | Outlook.com | Email
asked 2026-09-18T14:54:38.2166667+00:00
vincent repaci 0 Reputation points
answered 2026-09-18T15:36:20.5133333+00:00
GsN5034 - IA 77,900 Reputation points Independent Advisor
1 answer

KB4052623: MdOdrMcpFilterPackage stuck on stale ExternalLocation (0x80073D0B), slow first boot and false Defender warning

I am reporting what appears to be a Microsoft Defender platform-servicing defect involving the non-removable SYSTEM package MdOdrMcpFilterPackage_1.0.0.0_neutral__cw5n1h2txyewy. Environment Windows 11 25H2, OS build 26200.9168 Microsoft Defender…

Windows for home | Windows 11 | Security and privacy
asked 2026-08-30T11:13:28.2366667+00:00
DefenderAppXReport 0 Reputation points
commented 2026-09-18T15:35:18.6666667+00:00
Mathieu De Ruyck 5 Reputation points
1 answer

"Get it now" for Claude for Microsoft 365 add-in (WA200010725) redirects to a 404 page - installation impossible

I'm trying to install the "Claude for Microsoft 365" add-in from Marketplace/AppSource on a Microsoft 365 Personal account (Excel desktop). The add-in previously worked correctly, then it broke with an authorization error, and I had to remove…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-17T16:54:12.6+00:00
Antonio E 0 Reputation points
recommended 2026-09-18T15:32:58.9566667+00:00
Haytham-C 5,630 Reputation points Microsoft External Staff Moderator
1 answer

Paid for Microsoft Business Standard but don't have it. Not showing up in order history.

After a free trial period, MS Business Standard was supposed to kick in automatically. I paid $277.20 on August 26. But it's not showing up in my order history and I don't appear to actually have it. I have attached screen shots of relevant details. …

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-14T00:58:06.14+00:00
Kylie Meznar 0 Reputation points
edited an answer 2026-09-18T15:32:48.3933333+00:00
Alina Le 5,495 Reputation points Independent Advisor
1 answer

How to move calendar invites from other users to separate calendars outside of default calendar

I work across multiple buildings and departments within my organization - education based. Each building sends normal meeting invitations. I want the option for accepted invitations to be automatically placed into separate calendars based on the…

Outlook | Windows | Classic Outlook for Windows | For education
asked 2026-09-12T23:02:53.5866667+00:00
Jasmine R 0 Reputation points
edited an answer 2026-09-18T15:31:05.8966667+00:00
Alina Le 5,495 Reputation points Independent Advisor
1 answer

How to add a phone number to my personal account?

I have been trying for weeks but it has not worked at all. Whenever I try redeeming points now, it gets me the option to use my phone number to verify and shows an option to ‘add phone number’ that just redirects me to my dang Bing app to again ask me to…

Windows for home | Other | Security and privacy
asked 2026-09-18T14:45:22.7766667+00:00
Chinmay Narendra 0 Reputation points
answered 2026-09-18T15:29:14.64+00:00
GsN5034 - IA 77,900 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Issues with MS Bookings and adding custom questions

Somehow there's no clear guidance I can find anywhere on this - a MS Booking page should be able to require folks to answer mandatory questions with their booking request. Multiple MS resources say its possible, including Copilot, but their instructions…

Microsoft 365 and Office | Other
asked 2026-09-18T14:10:13.91+00:00
John Adams 20 Reputation points
commented 2026-09-18T15:28:45.7433333+00:00
John Adams 20 Reputation points
2 answers

my touchpad on my laptop stopped working.

My touchpad on my lenovo laptop stopped working. Only my touchscreen is working. How do i get my touchpad to work again?

Windows for home | Other | Search, touch, and mouse
asked 2026-09-18T14:53:40.4866667+00:00
Robin Hoag 0 Reputation points
answered 2026-09-18T15:28:16.0633333+00:00
DaveM121 936.3K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Phone Link App

My Phone Link app on my android will not stay connected to my windows 11 laptop. It worked well once awhile ago but, it has been not working well for months. I've been in touch with the feedback people, try all of their suggestions but nothing has…

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-09-18T15:08:27.5666667+00:00
Barb Gainey 25 Reputation points
accepted 2026-09-18T15:26:16.9533333+00:00
Barb Gainey 25 Reputation points
1 answer

Unable to use my college account for SWAY

Last year my college email was able to sign into SWAY, but now when I try to sign in it loops the page asking me to enter my email again. Hitting enter doesn't prompt any error messages or new options. I tried to sign up for a Microsoft account using the…

Microsoft 365 and Office | Sway | For education
asked 2026-09-17T09:12:38.93+00:00
Dylan Mcteer (50081383) 0 Reputation points
commented 2026-09-18T15:22:59.2666667+00:00
Julie Huynh 3,770 Reputation points Independent Advisor
1 answer

Cancel my Microsoft Visio free trial -- "Subscriptions" doesn't show up in My Acccount

After a brief trial I determined that Microsoft Visio isn't suitable to my needs. I want to cancel the trial before I'm charged, but there is no Subscriptions link when I login to my account. How do I cancel?

Microsoft 365 and Office | Visio | Other | Other
asked 2026-09-18T14:57:46.65+00:00
Rob Schellhase 0 Reputation points
edited an answer 2026-09-18T15:22:33.0033333+00:00
Heimerdinger 630 Reputation points Independent Advisor
1 answer

upgrade from standard to business premium - easy steps to encryption

I am struggling to find the encryption function in emails. There is no option after the 'three dots'. 9s there a straightforward way to have encryption. the upgrade occurred 3 days ago, Microsoft 365

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-17T09:22:27.32+00:00
Denise 0 Reputation points
commented 2026-09-18T15:21:41.85+00:00
Ruby Nguyen 2,800 Reputation points Independent Advisor
1 answer

Azure for Students verification fails and Azure Support gives AADSTS50020

Hello Microsoft Support, I am a full-time 2nd-year [Moderator note: Personally Identifiable Information removed] student at [Moderator note: Personally Identifiable Information removed], India. I am trying to activate Azure for Students using my official…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-18T13:49:10.3166667+00:00
MANEESWAR RAJU GADIRAJU 0 Reputation points
edited the question 2026-09-18T15:20:22.5066667+00:00
Daniel-Vo 6,610 Reputation points Microsoft External Staff Moderator