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3 answers

Installing new wireless mouse`

Can't get new mouse to connect to my laptop. It is both blue tooth and 2.4G but won't connect wireless or with dongle.

Windows for home | Other | Search, touch, and mouse
asked 2026-09-14T18:43:32.88+00:00
John and Gayle Ashworth 0 Reputation points
commented 2026-09-18T08:24:18.8233333+00:00
Thomas4-N 22,295 Reputation points Microsoft External Staff Moderator
3 answers

word file is not opening,showing error

word has run into an error that is preventing it from working correctly

Windows for home | Windows 11 | Apps
asked 2026-09-16T08:10:02.8+00:00
Neelam yadav 0 Reputation points
commented 2026-09-18T08:24:01.79+00:00
Thomas4-N 22,295 Reputation points Microsoft External Staff Moderator
1 answer

IP blocked with error S3150 – Mitigation Request (Ref: [Moderator Note: Personal Info Removed])

Hello, Our mail server's IP address (xx, hostname box.unigasalicante.com, sending domain unigasalicante.com) is being blocked by Outlook.com/Hotmail with the following error: 550 5.7.1 Unfortunately, messages from [xx] weren't sent. Please contact your…

Outlook | Web | Outlook.com | Email
asked 2026-09-17T07:18:19.7233333+00:00
Unigas Alicante 0 Reputation points
edited the question 2026-09-18T08:23:58.5433333+00:00
Liam4-N 0 Reputation points Microsoft External Staff Moderator
3 answers

How to fix my outlook which is failing to open

My Outlook cannot open; it says there is an error preventing me from opening it. Therefore, Outlook needs to be closed for that reason.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-16T07:34:35.78+00:00
Queenster Opoku Agyemang 0 Reputation points
commented 2026-09-18T08:23:49.01+00:00
Thomas4-N 22,295 Reputation points Microsoft External Staff Moderator
2 answers

How to remove "ai components" from my computer

I had to buy a new computer recently and unfortunately everything seemed pretty much steeped in ai. Unfortunately I ended up with a copilot+ computer, because it seemed like pretty much EVERYTHING had it. I have gone through my settings and disabled and…

Microsoft Copilot | Windows Copilot | Copilot+ PC
asked 2026-08-06T01:23:41.6466667+00:00
Maeve O'Shea 0 Reputation points
commented 2026-09-18T08:20:00.9866667+00:00
T H 0 Reputation points
3 answers

Microsoft Outlook is not Launching

Every time my PC performs an update it doubles up on the registry files for Outlook. I'm unable to launch Outlook Classic until someone from Microsoft Support can remote access my laptop and clear the duplicate registry files.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-14T12:08:23.6766667+00:00
Thomas Chimileski 0 Reputation points
commented 2026-09-18T08:19:16.3066667+00:00
Zenzo Titus-Junior Dhlamini 5 Reputation points
2 answers

Co Pilot Creating a View only spreadsheet

I have created an agent to assist with resource. The agent has access to lookup the two files we are making changes to, however the agent creates a view only version of the excel ss with the changes. I am then not able to make changes to the duplicate…

Microsoft Copilot | Other
asked 2026-09-15T11:26:38.55+00:00
Matt Evans-Lacey 0 Reputation points
edited a comment 2026-09-18T08:19:01.6133333+00:00
Thomas4-N 22,295 Reputation points Microsoft External Staff Moderator
4 answers

WhatsApp update stuck on Microsoft Store – Windows 11

Hi Microsoft Support, I’m unable to update WhatsApp on my Windows 11 PC through the Microsoft Store. The WhatsApp page shows “Preparing to download – Queued”, but the update does not start or complete. I have already tried opening the Microsoft Store…

Windows for home | Windows 11 | Windows update
asked 2026-09-18T05:18:10.73+00:00
muralitharan ramasamy 0 Reputation points
answered 2026-09-18T08:15:11.23+00:00
Neil D 34,335 Reputation points Volunteer Moderator
1 answer

Microsoft 365 Developer Global Administrator account blocked for almost 3 months — support cases repeatedly transferred with no resolution

Hi Microsoft Community, I am posting this because I have been trying to resolve an issue with my Microsoft 365 Developer tenant for almost three months, and I am still unable to access my account. My Global Administrator account was blocked/disabled, and…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-18T05:31:20.7133333+00:00
shawn rodrigues 0 Reputation points
answered 2026-09-18T08:14:40.8666667+00:00
Onyx Is here 4,935 Reputation points Independent Advisor
2 answers

Facial Login

when i turn my laptop on the facial recognition box to take the picture doesn't come up is there a special way to turn it on ?

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-17T20:39:02.0733333+00:00
mike linza 0 Reputation points
answered 2026-09-18T08:14:37.88+00:00
Kapil Arya 38,491 Reputation points Volunteer Moderator
1 answer

I can´t compose new message

New message window don´t appear when I choose "New Email"

Outlook | Windows | Classic Outlook for Windows | For business
asked 2025-11-10T11:38:15.83+00:00
Kolfinna Guðmundsdóttir 10 Reputation points
edited a comment 2026-09-18T08:12:48.74+00:00
Hornblower409 15,950 Reputation points
0 answers

Microsoft Sentinel workspace not appearing in Defender Analytics

I have a Microsoft Sentinel workspace that shows as Primary and Connected under Microsoft Defender → Settings → Microsoft Sentinel → SIEM Workspaces. However, under Microsoft Defender → Microsoft Sentinel → Analytics → Select a Workspace, the selector…

Microsoft Security | Microsoft Defender | Microsoft Defender for Identity
asked 2026-09-18T08:11:34.57+00:00
Arya Madhu 0 Reputation points
2 answers

Audio Output Problem

I'm getting an error message that no audio output is found. It has been working until now. How do I fix it?

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-17T21:12:14.5366667+00:00
Stephen Godbout 0 Reputation points
answered 2026-09-18T08:11:21.28+00:00
Kapil Arya 38,491 Reputation points Volunteer Moderator
1 answer

Copiloto diz: "Não foi possivel gerar uma resposta. Envie um novo prompt ou comece um novo chat."

Prezados, boa tarde. Copiloto diz: "Não foi possivel gerar uma resposta. Envie um novo prompt ou comece um novo chat." Vi que já tem um tempo que ja teve uma solução, porém no cliente continua apresentando a mensagem. Usuario com licença Pemium…

Microsoft Copilot | Windows Copilot | App
asked 2026-09-15T19:52:06.4333333+00:00
Eduardo Henrique dos Santos 0 Reputation points
edited an answer 2026-09-18T08:10:04.3466667+00:00
Emma1-N 13,320 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Administrator locked out – inaccessible MFA method – Tenant Recovery required

Hello, I am locked out of the sole Global Administrator account of a Microsoft 365 Business / Microsoft Entra tenant. The username and password are known and accepted, but Microsoft now requires MFA. The only registered MFA methods are SMS and voice call…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-18T08:01:19.66+00:00
Sergiu Solomon 0 Reputation points
edited an answer 2026-09-18T08:08:52.3833333+00:00
Heimerdinger 630 Reputation points Independent Advisor
1 answer

Office Home 2024 and Office 365

I installed Office 2024 onto my new computer and now cannot open documents that I could see before my Office 365 subscription expired. This is most of my documents and is preventing me from continuing my training and church activities. What can I do?

Microsoft 365 and Office | Other
asked 2026-09-18T07:29:48.27+00:00
Deborah Waller 0 Reputation points
commented 2026-09-18T08:07:43.4133333+00:00
Stefan Blom 353.6K Reputation points MVP Volunteer Moderator
4 answers

no schedule send option

I don't have a scheduled send option showing on my outlook

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-20T06:54:10.53+00:00
Jocebee LLC 5 Reputation points
answered 2026-09-18T08:06:33.1366667+00:00
Hornblower409 15,950 Reputation points
4 answers

Connect-exchangeonline in azure shell not possible anymore

Hello, When connecting to exchange online on the Azure cloud shell, using connect-exchangeonline, I get: PS /home/myself> Connect-ExchangeOnline OperationStopped: UnAuthorized PS /home/myself> get-module…

Exchange | Other
Exchange | Other

A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.

1,011 questions
asked 2025-11-01T10:57:04.8533333+00:00
Michelangelo Bottura 156 Reputation points
commented 2026-09-18T08:04:19.2433333+00:00
Alberto Semenzato 0 Reputation points
2 answers One of the answers was accepted by the question author.

Fake account and identity fraud

My wife and I have recently found out we have both been identity frauded with fake outlook accounts set up in our names, to acquire fraudulently lodged tax refunds. We/I would love assistance with blocking and deleting these fake accounts, whilst…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-16T23:48:34.9333333+00:00
Jim Wibskov 25 Reputation points
commented 2026-09-18T08:02:59.77+00:00
Jim Wibskov 25 Reputation points
2 answers

How do I get super admin access

I am the billing and admin person in my company. How can I get super admin access that controls everything about our account.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-17T14:42:25.44+00:00
Naveen Chawla 0 Reputation points
commented 2026-09-18T07:56:43.5933333+00:00
Aetherin 2,250 Reputation points Independent Advisor