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1 answer One of the answers was accepted by the question author.

Subscription vs Purchase of Office

I am not renewing my 365 subscription. It runs out at the end of the month. Instead, I have purchased Office Home 2024 and installed it. It does show on my account as redeemed. However, when I try to change or update the license to the newly purchased…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-15T19:04:12.4+00:00
Barbara Graham 20 Reputation points
accepted 2026-09-15T21:12:00.58+00:00
Barbara Graham 20 Reputation points
1 answer

Xbox controller not working

Hey everyone So i bought a new controller and it was working fine i was connecting it to my pc via Bluetooth and it was working good and then after 2 months i want to try to plug it in my pc via a cable and then it didn’t work i tried different cables…

Community Center | Not monitored
asked 2026-09-15T15:06:07.2333333+00:00
Raider 0 Reputation points
answered 2026-09-15T21:11:01.77+00:00
Gérard Oomens 131.8K Reputation points Volunteer Moderator
2 answers

Change AZ-104 exam from online proctored to in-person test center on the same date.

Hello, I currently have my AZ-104: Microsoft Azure Administrator certification exam scheduled for October 15, 2026, as an online proctored exam. I would like to know if it is possible to change the delivery method from online proctored to an in-person…

Community Center | Not monitored
asked 2026-09-15T20:52:09.76+00:00
Miguel Angel Carrasco Olvera 0 Reputation points
answered 2026-09-15T21:09:48.8866667+00:00
Gérard Oomens 131.8K Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

When will Time Zone Labels be updated in Outlook Calendars with AB and BC changes?

My calendar will not update (I'm in SK). Going forward, BC will always be 1 hour behind SK, and AB will always be the same time as SK. You will see here that those updates do not show (despite me removing and reinstalling). Do you know when those…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-15T20:03:41.0266667+00:00
Cindy 20 Reputation points
accepted 2026-09-15T21:07:47.24+00:00
Cindy 20 Reputation points
2 answers

Thumbnails not appearing on icons

I have tried everything, even re-installing in-place Windows 11 but i am unable to regain thumbnails on icons

Windows for home | Windows 11 | Desktop, Start, and personalization | Desktop
asked 2026-02-12T23:43:03.57+00:00
Leslie Mumford 0 Reputation points
commented 2026-09-15T21:05:05.8833333+00:00
Justin Bencsik 0 Reputation points
2 answers

Windows installer dialog box appears when I startup my Windows 11 home computer

Every startup, I get this dialog box: Windows Installer The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package 'SOLIDWORKS.msi'…

Windows for home | Windows 11 | Install and upgrade
asked 2026-09-15T20:24:45.2766667+00:00
Jim Winkler 0 Reputation points
answered 2026-09-15T21:02:48.88+00:00
Ivan B 124.1K Reputation points Independent Advisor
1 answer

How do I replay a recording of town hall meeting at another town hall meeting?

I recorded a town hall meeting and want to replay it at a different scheduled town hall meeting. Can I do this and how?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Record meetings
asked 2026-09-14T18:08:02.9466667+00:00
Dadow, Janet (DMVA) 0 Reputation points
commented 2026-09-15T20:57:46.27+00:00
Kai-L 19,240 Reputation points Microsoft External Staff Moderator
3 answers

Wrong email address

I have accidently typed in a wrong email address and now it continues to come up in my "To" suggestion drop down. It is not in the contact's information. How do I delete it from the suggestion drop down?

Outlook | Web | Outlook.com | Contacts
asked 2026-09-10T14:22:53.1466667+00:00
Leah Mowery 0 Reputation points
commented 2026-09-15T20:57:34.73+00:00
Gabe Bratton 90 Reputation points
1 answer

Request for 2026 Certificate of Tax Residence – Microsoft Ireland Operations Limited (MIOL)

Dear Microsoft Billing and Tax Support Team, I am writing to request a Certificate of Tax Residence for the 2026 tax year for Microsoft Ireland Operations Limited (MIOL), the Microsoft entity issuing invoices for my account. The certificate is required…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T15:29:23.0433333+00:00
Saba Kozmanashvili 0 Reputation points
commented 2026-09-15T20:57:25.6333333+00:00
Kai-L 19,240 Reputation points Microsoft External Staff Moderator
2 answers

Connect me to a technician

This is a new laptop and I want to extend my 365 subscription to it, but I cannot get tech help to do this

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-15T20:13:54.17+00:00
Peter Dawes 0 Reputation points
answered 2026-09-15T20:48:30.08+00:00
EmilyS726 267.9K Reputation points Independent Advisor
2 answers

Microsoft Fabric Warehouse Stored Procedure

Hello, I have a question about how a Fabric Warehouse accesses Lakehouse data. We have a stored procedure running in a Warehouse that references Lakehouse tables using syntax similar to the example below: SELECT DISTINCT end_reason_test FROM…

SQL Server | SQL Server Transact-SQL
asked 2026-09-15T19:53:36.19+00:00
Scott M 5 Reputation points
answered 2026-09-15T20:47:01.5433333+00:00
Erland Sommarskog 137.4K Reputation points MVP Volunteer Moderator
2 answers

Language changed during account compromised

My account was compromised and the language was changed. I went ahead and changed my password and downloaded the authenticator app for security, but how do I change my language settings back to my default preference?

Outlook | Web | Outlook.com | Settings
asked 2026-09-15T20:12:39.9933333+00:00
Alex Saucedo 0 Reputation points
answered 2026-09-15T20:45:59.8833333+00:00
EmilyS726 267.9K Reputation points Independent Advisor
1 answer

MFA Reset Required – Global Admin Locked Out (Microsoft Entra)

Hello Microsoft Support Team, I have an urgent access issue with my administrator account. I am the only Global Administrator of the tenant. Recently, I lost my mobile device which had the Microsoft Authenticator app installed. As a result: I cannot…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-23T02:16:19.38+00:00
Chau An 15 Reputation points
commented 2026-09-15T20:43:22.52+00:00
Nandy Bo 50 Reputation points
2 answers

Outlook 365 sending Paypal emails to junk

Since using Outlook 365 all my emails from Paypal go to junk. Despite redirecting to my inbox and asking for them to be designated not junk in future it still happens! In the online version of Microsoft 365 i cannot find any junk mail contols or lists to…

Outlook | Web | Outlook.com | Email
asked 2026-03-21T18:28:33.54+00:00
Adrian D'Cruz 0 Reputation points
commented 2026-09-15T20:42:57.5466667+00:00
Hornblower409 15,340 Reputation points
1 answer

My tenant/Global Admin account is locked.

My tenant/Global Admin account is locked. This requires escalation to the Microsoft Data Protection Team

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-16T18:56:23.1433333+00:00
John Jensen 0 Reputation points
commented 2026-09-15T20:39:00.8633333+00:00
Nandy Bo 50 Reputation points
1 answer

Cant use MSO after paying

Request Id: [--PII REMOVED--] Correlation Id: [--PII REMOVED--] Timestamp: [--PII REMOVED--] Message: AADSTS50020: User account [--PII REMOVED--] from identity provider 'live.com' does not exist in tenant [--PII REMOVED--] and cannot access the…

Microsoft 365 and Office | Other
asked 2026-09-14T13:08:42.23+00:00
Karolina Misiukiewicz 0 Reputation points
commented 2026-09-15T20:33:18.3566667+00:00
Lucus-V 13,125 Reputation points Microsoft External Staff Moderator
1 answer

Message: Access denied for the resource

Correlation Id: [--PII REMOVED--] Timestamp: [--PII REMOVED--] DPTI: [--PII REMOVED--] Message: Access denied for the resource. Tag: 7q6cl Code: [--PII REMOVED--] i need help fixing this problem

Microsoft 365 and Office | Other
asked 2026-09-14T12:43:40.21+00:00
Camilla Perotti 0 Reputation points
commented 2026-09-15T20:33:00.4966667+00:00
Lucus-V 13,125 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Update phone number on account

My cell phone number associated with my account has changed, how to update this number

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-20T19:18:34.2833333+00:00
gregory holmes 50 Reputation points
recommended 2026-09-15T20:29:05.6533333+00:00
Dumba_M3 7,375 Reputation points Volunteer Moderator
2 answers

Create table with default custom table style

Create table with default custom table style: When I create a new table, it is set to use the default custom style, but what happens is that the table doesn't use that custom style fully until I "Clear All Formatting" on that table. How can I…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-09-15T15:13:43.8233333+00:00
Todd Morgan 0 Reputation points
edited a comment 2026-09-15T20:28:42.3433333+00:00
Chris-D 1,595 Reputation points Independent Advisor
2 answers

MANUALLY INSTALLATION OF WMIC FEATURES IN WIN 11

I have a standalone PC in my organisation, so it doesn’t have internet access. However, I need to activate some applications using the WMIC features on this PC. I have another PC that is connected to the internet. How can I install the WMIC features on…

Windows for home | Windows 11 | Install and upgrade
asked 2026-04-20T06:34:43.7133333+00:00
Denish Lily 5 Reputation points
commented 2026-09-15T20:28:38.6266667+00:00
Gustavo Heidrich Grunwald 0 Reputation points