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2 answers

My group E-Mail is suddenly called spam

I have been sending a group e-mail to the same group for about ten years and just within the past week has Hotmail decided that my e-mails are spam and refused to deliver them to the addressees. The group has grown to about 18 people but the problem…

Outlook | Web | Outlook.com | Email
asked 2026-09-12T01:38:50.62+00:00
Charles Glass 0 Reputation points
commented 2026-09-13T08:11:35.3066667+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
3 answers

Adobe Acrobat is not converting documents into PDF's

My Adobe Acrobat is not converting my Word documents into PDF's. Please fix this issue.

Microsoft 365 and Office | Other
asked 2026-09-12T01:22:43.9966667+00:00
Rev. Dr. Sonia King 0 Reputation points
commented 2026-09-13T08:11:25.15+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
1 answer

I can not open outlook office 365

When I open ms365 office, outlook, I am being asked to sign in and sign in fails

Microsoft 365 and Office | Other
asked 2026-09-10T04:54:12.0966667+00:00
Joel Galvin 0 Reputation points
commented 2026-09-13T08:10:58.39+00:00
Kai-H 26,665 Reputation points Microsoft External Staff Moderator
2 answers

Embedding a if formular with a sum formular

I want to embed a questions if B4 and B6 are empty then add all the correct cells in B6 thru Q6 compared to B4 thru Q4 otherwise show a 0

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-11T23:17:05.9733333+00:00
Ronnie Jordan 0 Reputation points
commented 2026-09-13T08:10:49.79+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
2 answers

when i open document, it says activate micrsosoft and yet my account is active

when i open document, it says activate micrsosoft and yet my account is active

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-07T18:18:39.6833333+00:00
Mmusi Moraka 0 Reputation points
commented 2026-09-13T08:10:35.96+00:00
Kai-H 26,665 Reputation points Microsoft External Staff Moderator
2 answers

Complete loss of Excel Workbook

Good morning. I had an Excel workbook on the system called 'day share trading'. I used it regularly. Yesterday I went to use it, and it has completely disappeared, including the short cut. i have looked in the recycle bin etc., followed all the…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-09T23:28:50.0933333+00:00
Frank Granziera 0 Reputation points
commented 2026-09-13T08:10:01.3366667+00:00
Kai-H 26,665 Reputation points Microsoft External Staff Moderator
2 answers

Why is copilot for powerpoint refusing to use the specific skill written for it by copilot

It keeps overriding my explicit instructions and making it up instead. I literally telling it when to work, what template to use, how to execute and it is ignoring all of it.

Microsoft Copilot | Other
asked 2026-09-11T02:30:08.1733333+00:00
AlesandraBlakeston-3369 0 Reputation points
commented 2026-09-13T08:08:30.21+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
2 answers

stuck in microsoft family

I am stuck in a Microsoft Family all alone, I am not an Organizer and I cannot get out. My birthday shows on my profile as 12/6/2000, but for some reason I am a minor. It says I can't use the Minecraft chat unless a parent changes my settings in my…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-09-11T01:13:48.1266667+00:00
Megan Wehlau 0 Reputation points
commented 2026-09-13T08:08:18.1666667+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

VMSS Overview displays one Public IP when Load Balancer has multiple frontend Public IPs

I have an Azure VMSS behind a Standard Load Balancer. The Load Balancer has multiple frontend Public IPs, and all load-balancing rules point to the same backend pool containing the VMSS instances. In the VMSS Overview blade, Azure displays a single…

Azure Virtual Machine Scale Sets
Azure Virtual Machine Scale Sets

Azure compute resources that are used to create and manage groups of heterogeneous load-balanced virtual machines.

518 questions
asked 2026-09-11T14:48:45.24+00:00
Apurva Pathak 940 Reputation points
commented 2026-09-13T08:07:20.71+00:00
Manasa Akula 775 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

how do i link my 2 accounts so i can transfer emails between them in the new outlook?

I cannot transfer emails between my 2 outlook accounts in the new outlook. I have been told there is a procedure for this. Please send me the procedure. Thank you

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-10T21:44:11.91+00:00
Dave Sauter 21 Reputation points
recommended 2026-09-13T08:01:40.09+00:00
Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
4 answers

Edge Home Tab keeps prior webpage Title

Lately, whenever I select the Home icon, the New tab title shows as the previous page title instead of New tab. I am using a Surface Go 2, Win11 Pro. It appears to be touch-experience related as my HP laptop w/ Win11 Home does not exhibit the issue.

Microsoft Edge | Tabs, address bar, and search | Windows 11
asked 2026-09-13T01:00:36.9+00:00
Don ‪B 20 Reputation points
answered 2026-09-13T07:59:11.27+00:00
Paulo GM 72,305 Reputation points Independent Advisor
1 answer

Outlook will not refresh

UTC Date: REMOVED PII Client Id: REMOVED PII Session Id: REMOVED PII Client Version: 20260821009.13 BootResult: fail Back Filled Errors: Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-09T15:02:58.5133333+00:00
Randy Ridenour 0 Reputation points
commented 2026-09-13T07:58:03.4366667+00:00
Norah-L 10,580 Reputation points Microsoft External Staff Moderator
1 answer

Hebrew isnt working on microsodt translator

Hebrew isnt working on microsoft translator keeps saying connection error but all the other languages work

Microsoft 365 and Office | Translator | For home
asked 2026-09-09T15:36:26.48+00:00
Tal 0 Reputation points
commented 2026-09-13T07:57:35.91+00:00
Norah-L 10,580 Reputation points Microsoft External Staff Moderator
2 answers

Windows 11 PC running slowly after recent update

My Windows 11 PC became slow after a recent update. Apps take longer to open, and startup is delayed. How can I fix this?Windows 11

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-13T07:18:12.8366667+00:00
Austin Nkomo 0 Reputation points
answered 2026-09-13T07:53:16.1533333+00:00
DaveM121 931.2K Reputation points Independent Advisor
1 answer

Stuck on "You don't currently qualify for a sandbox subscription" for 3+ days, profile complete, GitHub linked

I joined the Microsoft 365 Developer Program and my dashboard shows "Thank you for joining. You don't currently qualify for a Microsoft 365 Developer Program sandbox subscription." This has persisted for 3+ days with no change. My profile is…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-09-13T04:43:05.68+00:00
Joshua Thompson 0 Reputation points
edited an answer 2026-09-13T07:45:05.95+00:00
Hani-Ng 1,320 Reputation points Independent Advisor
1 answer

No wifi option in network settings

I have a no wifi option in the network settings and no steps and solutions so-far have worked for me. I tried troubleshooting and resetting the network. It seems it did nothing. My wifi adapters had nothing at all that looked irregular. Couldn’t…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-09-08T23:57:45.1566667+00:00
Eliel 0 Reputation points
recommended 2026-09-13T07:40:54.2033333+00:00
franco d'esaro 25,086 Reputation points Volunteer Moderator
2 answers

Microsoft billing issue notification won't go away.

I changed my method of payment, which now works properly, except the notification that the card is not working continues.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-13T03:58:23.27+00:00
Joy Valentine 0 Reputation points
answered 2026-09-13T07:36:27.53+00:00
paulr0511 48,535 Reputation points Independent Advisor
1 answer

my account has been stolen

Hello, first of all, I want to clarify that English is not my native language, so if there are writing errors, that's probably why. Recently, my Microsoft account (which was linked to the email ******@gmail.com) was stolen. Exactly one week ago, I…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-09-22T18:51:45.22+00:00
foxytron 343 0 Reputation points
edited a comment 2026-09-13T07:34:08.7+00:00
Hornblower409 14,970 Reputation points
2 answers

Laptop speaker not working

My laptop speaker is not working at all. In the bottom right hand corner it has a speaker symbol with a x and on settings it wont let me turn up the volume and fixed at the bottom.

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-11T20:01:17.4933333+00:00
Michael Redfearn 0 Reputation points
answered 2026-09-13T07:32:16.5433333+00:00
Kapil Arya 38,451 Reputation points Volunteer Moderator
2 answers

Motherboard has died

How do I activate Windows 11 when I install a new motherboard?

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-12T08:29:49.6633333+00:00
Mik 0 Reputation points
answered 2026-09-13T07:30:34.4333333+00:00
Kapil Arya 38,451 Reputation points Volunteer Moderator