Microsoft billing issue notification won't go away.

This usually happens because the subscription payment status has been fixed, but Office is still showing a cached billing or license alert.

Try these steps in order:

1. Check that the subscription is fully active.
   • Go to Services & subscriptions: https://account.microsoft.com/services
   • Confirm the Microsoft 365 subscription shows Active and there is no past due balance.
   • If a balance is still listed, select Pay now and complete it.
2. Refresh the Office sign-in state.
   • Open Word or another Office app.
   • Go to File > Account.
   • Sign out of Office.
   • Close the app, restart the device, then sign back in with the same Microsoft account tied to the subscription.
3. Refresh the license in the app.
   • In Word or Excel, go to File > Account.
   • Select Update License if that option appears.
4. Allow time for billing status to sync.
   • Payment updates can take up to 24 hours to fully sync across services.
5. If the notice still appears after the subscription is active and enough time has passed:
   • The app may still be holding a cached billing alert.
   • Sign out and back in again from the Office app, then reopen it.

If the message is “ACCOUNT NOTICE. We've run into a problem with your Microsoft 365 subscription and need your help to fix it.”, it is commonly triggered by a payment problem such as an expired or canceled card. If it is not cleared after payment is fixed, Office can continue showing the warning until the license state refreshes.

• A subscription notice appears when I open a Microsoft 365 application
• Pay for a past-due Microsoft subscription
• Why am I still getting 'account problem' notices for Microsoft 365 after updating my credit card information and paying for my subscription? - Microsoft Q&A
• After updating my payment method in MS 365, I'm still getting these notifications in order to keep using my apps! - Microsoft Q&A
• Renewed my subscription but still getting messages to update payment? - Microsoft Q&A