14,823 questions

Sort by: Updated
1 answer

Can’t log into a Xbox account due to the email

So several months ago, I was trying to transfer a Minecraft world from Xbox to PlayStation. At the time, I couldn’t figure it out. In the process of me trying to transfer it, I logged in and out of my account on Minecraft several times. This sent an…

Windows for home | Other | Gaming
asked 2026-03-07T20:56:28.8733333+00:00
Josiah King 0 Reputation points
edited the question 2026-03-07T21:26:20.5466667+00:00
Gérard Oomens 132.2K Reputation points Volunteer Moderator
1 answer

incorrect email extension for microsoft

I am trying to log onto my laptop . microsoft says there is a problem with my password microsoft and try sends me a verification code with .cm extension instead of .com extension which doesnt exist I can not get that extension code I now can not log onto…

Microsoft Security | Microsoft Authenticator
asked 2026-03-07T20:57:55.32+00:00
Richard Tew 0 Reputation points
answered 2026-03-07T20:58:05.44+00:00

AI answer

1 answer

I need to setup my authenticator app again to be able to sign in

Dears, I am Mohamed Farahat, The managing Director and company owner for Infra Egypt i had changed my phone and Microsoft Authenticator app needs to setup again the credential so i can get the codes to sign in to my partner center. When i sign in with my…

Microsoft Security | Microsoft Authenticator
asked 2026-03-07T20:26:55.66+00:00
Muhammad Farahat 0 Reputation points
answered 2026-03-07T20:27:09.67+00:00

AI answer

1 answer

Authenticator app

How do I find out why my authenticator app is not sending me messages on a different account?

Microsoft Security | Microsoft Authenticator
asked 2026-03-07T20:04:29.1466667+00:00
Jeff Bandy 0 Reputation points
answered 2026-03-07T20:04:40.9033333+00:00

AI answer

1 answer

how do I remove devices from Defender

I need to remove old devices from Microsoft Defender. How can I do it

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
asked 2026-03-07T19:36:58.0633333+00:00
RAQUEL ERCILIA 0 Reputation points
answered 2026-03-07T19:37:05.87+00:00

AI answer

1 answer

norton 360 app renewal

My Norton 360 was being charged thru my Microsoft account. But expired 3/5/26 why

Windows for home | Other | Apps
asked 2026-03-07T17:47:48.4133333+00:00
B. Pittman 5 Reputation points
edited the question 2026-03-07T19:34:22.9366667+00:00
Gérard Oomens 132.2K Reputation points Volunteer Moderator
1 answer

My WIN11 pc is capped at 10mbs via ethernet cable after KB5077241 Preview update.

Title: Realtek PCIe GbE (RTL8168) stuck at 10 Mbps after KB5077241 on Windows 11 System Info: OS: Windows 11 (26200.7922) NIC: Realtek PCIe GbE Family Controller (RTL8168) Driver before issue: v1168.16.1123.2023 (from motherboard manufacturer) …

Windows for home | Windows 11 | Devices and drivers
asked 2026-03-07T19:24:12.36+00:00
Sayan Chatterjee 0 Reputation points
answered 2026-03-07T19:24:35.0666667+00:00

AI answer

1 answer

Secure Outlook Calendar From Unwanted Entries

I had a couple of events pop up in Outlook 365 that I know are scams. Is there a setting I over looked that stops others from adding to my calendar. I do not open any email that I don't recognize, or click on links I'm not sure of. Don't understand how…

Microsoft 365 and Office | Other
asked 2026-03-07T19:07:58.9366667+00:00
Tony Armalis 60 Reputation points
answered 2026-03-07T19:08:16.8933333+00:00

AI answer

1 answer

can excess email copilot new themes blocks me

copilot new themes blocks emails access I want to disable copilot from my system

Microsoft Copilot | Other
asked 2026-03-07T19:06:03.29+00:00
rachel edwards 0 Reputation points
answered 2026-03-07T19:06:14.5866667+00:00

AI answer

1 answer

How can I recover an unsaved document? PLEASE READ FOR CONTEXT.

I closed my laptop without saving an important word document, but the app was still open when I closed it. When I opened the app this morning it has closed out the document that I didn't save but had another document open that I did save. Can anyone…

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-03-07T18:03:46.4033333+00:00
Ian Murray 0 Reputation points
answered 2026-03-07T18:03:59+00:00

AI answer

1 answer

Please fix my ******@outlook.com account its the one I use for everything

I use my ******@outlook.com account for everything now It keeps telling me to sign in to my shaw.ca account which I do not use and its says sending a code to it well now I get nothing please fix this problem because everything I do does not work my phone…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-07T17:45:34.0166667+00:00
Allan Niedbalka 0 Reputation points
answered 2026-03-07T17:45:52.1333333+00:00

AI answer

1 answer

Remove an account from Microsoft Authenticator

Hi. I have a Microsoft account of one of my old friends, I don't remember how it got there and want to remove it on my app. How can I remove it? Thank you.

Microsoft Security | Microsoft Authenticator
asked 2025-11-22T15:58:11.55+00:00
Nines R 0 Reputation points
commented 2026-03-07T17:41:11.96+00:00
Jennifer Sherman 0 Reputation points
1 answer

what happened to my #Skype credit

just came across something about Skype and wondered where my credit went?

Microsoft Teams | Microsoft Teams Free | Calls
asked 2026-03-07T14:54:24.6766667+00:00
StantonJ 0 Reputation points
edited the question 2026-03-07T17:18:49.2433333+00:00
Gérard Oomens 132.2K Reputation points Volunteer Moderator
1 answer

cannot use Clipchamp

I am trying to use Clipchamp and yesterday it tells me I need more storage space. I freed up space and purchased more storage space as well. Today it has that I need more storage space again to use the program. What can I do to resolve this problem.

Microsoft 365 and Office | Clipchamp | For home
asked 2026-03-07T16:49:17.87+00:00
John Davis 0 Reputation points
edited the question 2026-03-07T17:11:02.2666667+00:00
Gérard Oomens 132.2K Reputation points Volunteer Moderator
1 answer

Blocked website in family safety showing as “this site is now allowed”

Hey all, I set up family safety for my child and have the “only use allowed websites” as well as blocking access to the Microsoft store website (so that now other browsers can be installed). however, after adding the site to the blocked list, it is…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-03-07T16:09:08.4666667+00:00
qunhong song 0 Reputation points
edited the question 2026-03-07T16:37:27.6133333+00:00
qunhong song 0 Reputation points
1 answer

Admin locked out due to MFA requirement

Admin locked out because MFA required but authenticator was never configured Reset MFA for admin account ******@spconsultation.ca I am the administrator of the Microsoft 365 tenant for the domain spconsultation.ca. When attempting to sign in with the…

Microsoft Security | Microsoft Authenticator
asked 2026-03-07T16:21:19.3333333+00:00
Stephanie Piquette 5 Reputation points
answered 2026-03-07T16:21:33.11+00:00

AI answer

1 answer

Cancel subscription for 365

I want to cancel my subscription to Microsoft 365 and just have the plane account

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-07T16:19:48.4633333+00:00
Lynn Morgan 0 Reputation points
answered 2026-03-07T16:20:00.6633333+00:00

AI answer

1 answer

How to address authenticator attacks

I am regularly receiving authorisation requests on Authenticator and it is not me. What can I do to identify the attacker and update security in order to prevent this recurring it is happening with increasing frequency?

Microsoft Security | Microsoft Authenticator
asked 2026-03-07T15:51:44.85+00:00
stephen molloy mac 0 Reputation points
answered 2026-03-07T15:51:59.6266667+00:00

AI answer

1 answer

Restoring an account

How can i restore my Rockstar social club 2-step verification account if i forgot to back it up before i bought my new phone??

Microsoft Security | Microsoft Authenticator
asked 2026-03-07T15:49:25.82+00:00
Zain Shaban 0 Reputation points
answered 2026-03-07T15:49:39.28+00:00

AI answer

1 answer

Lost all 2FA accounts after accidental backup overwrite on Microsoft Authenticator

Hello, I am facing a serious issue with my Microsoft Authenticator app. I had two phones with the app installed. I backed up my data from the old phone, but when I signed into the new phone and enabled backup, it seems the new (empty) backup overwrote my…

Microsoft Security | Microsoft Authenticator
asked 2026-03-07T13:23:51.5266667+00:00
Mohamed Gehad 0 Reputation points
commented 2026-03-07T15:08:11+00:00
Mohamed Gehad 0 Reputation points