Community Center | Not monitored
Tag not monitored by Microsoft.
58,009 questions
1 answer
How to retrieve and validate my MCP windows XP certification on my Microsoft learn portal
Dear Support Team, I have written an MCP windows XP certification in 2010 and i can no longer access it, here are the full details Microsoft Certified Professional (MCP) Microsoft Issued Jan 2010 Credential ID s98lon5044 kindly assist to investigate…
Community Center | Not monitored
asked
2026-03-16T17:52:43.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 44%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
Femi
0
Reputation points
edited the question
2026-03-16T19:38:34.2433333+00:00
Gérard Oomens
132K
Reputation points
Volunteer Moderator
1 answer
Transfer Office account to New Microsoft Login email
I set up my new computer, but ran into issues setting up MicroSoft under my home office email so I used a gmail account. Unfortunately, I set up a newly purchased Office Home 2024 license under the gmail. Once it was completely set up, I noticed that I…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,553 questions
asked
2026-03-16T19:27:30.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 46%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
HomeOffice
0
Reputation points
answered
2026-03-16T19:27:45+00:00
AI answer
1 answer
Microsoft Office 365 Powerpoint Printing
While using older Microsoft Home & Student Edition I set up stamp album pages in powerpoint. Here when a box outline was selected, (for example a rectangle), the size & position was described in cm. When printed the box reflected exactly the size…
Microsoft 365 and Office | PowerPoint | For home | Windows
Microsoft 365 and Office | PowerPoint | For home | Windows
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
14,086 questions
asked
2026-03-16T19:17:29.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 91%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESF%3C/text%3E%3C/svg%3E)
Steve Fell
5
Reputation points
answered
2026-03-16T19:17:45.1433333+00:00
AI answer
1 answer
Outlook has stopped syncing with my gmail
On or about March 14, 2026 outlook stopped working with my gmail account on two separate laptops. Both functioned properly before this. What's changed and how do i resolve? I've already tried removing and re-adding my gmail to outlook but it keeps…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,210 questions
asked
2026-03-16T19:16:50.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 53%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Michael Moore
10
Reputation points
answered
2026-03-16T19:17:13.1633333+00:00
AI answer
1 answer
I have an Apple iPhone and use the Microsoft Authenticator. I need to remove unused sign ins
My Microsoft Authenticator has several unused links to systems that are no longer in use. I need to remove the old sign-in, but I see no way to do so.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,516 questions
asked
2026-03-16T17:31:22.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 46%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
David Glockner
0
Reputation points
commented
2026-03-16T19:00:33.62+00:00
David Glockner
0
Reputation points
1 answer
please help! Microsoft Authenticator is stuck on loop with new iPhone
I've seen the other forums about this topic and nothing I've done is helping. I can't even log in to my security portion on my profile without the authenticator app. This is insanity! Can someone please help? I've tried calling Microsoft and they sent me…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,516 questions
asked
2026-03-16T18:58:49.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 18%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
David Green
0
Reputation points
answered
2026-03-16T18:59:07.7866667+00:00
AI answer
1 answer
This tenant has been blocked due to inactivity
AADSTS5000225: This tenant has been blocked due to inactivity. I cannot login to Azure portal to create support ticket. Please help reactivate tenant.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,246 questions
asked
2026-03-13T21:08:12.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 94%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Prashob Preman
0
Reputation points
commented
2026-03-16T18:49:00.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rukmini
43,915
Reputation points Microsoft External Staff
Moderator
1 answer
Need to reactivate tennancy
I have an azure account my my tennacy is deleted, is there a way to create a new one please?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,246 questions
asked
2026-03-14T01:15:24.3066667+00:00
Pete Menham
0
Reputation points
commented
2026-03-16T18:48:20.6133333+00:00
Rukmini
43,915
Reputation points Microsoft External Staff
Moderator
1 answer
My Azure Identity Validation Failed even though I qualify and provided all the required documents
My Azure Identity Validation Failed even though I qualify and provided all the required documents. I waited for more than a month and today I got a notice that my identity validation failed because of email verification. I got the notice in my email that…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,309 questions
asked
2026-03-16T18:02:14.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 13%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
George Wells
0
Reputation points
answered
2026-03-16T18:02:43.75+00:00
AI answer
1 answer
about Copilot abilities
Hello Microsoft Copilot Team, I am writing to provide important feedback regarding a recent change in Copilot’s functionality. Until recently, Copilot was able to generate downloadable files such as Excel spreadsheets, which was extremely helpful and an…
Microsoft Copilot | Other
2,190 questions
asked
2026-03-16T18:00:52.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 11%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Mohammad Reza Khoshgoo
0
Reputation points
answered
2026-03-16T18:01:06.99+00:00
AI answer
1 answer
Incorrect Exam Registration (AI-900 instead of AZ-900) - Case Number # 36279225
Dear Support Team, I am writing to request your assistance regarding an incorrect exam registration and a subsequent refund, as advised by your support staff. Upon starting my exam today at 12:00 PM (Amsterdam time), I realized that I had mistakenly…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,009 questions
asked
2026-03-16T12:09:26.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 82%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE9%3C/text%3E%3C/svg%3E)
Emma-9279
0
Reputation points
edited the question
2026-03-16T17:59:34.57+00:00
Gérard Oomens
132K
Reputation points
Volunteer Moderator
1 answer
Copilot Removal
I can't seem to remove Copilot from Word. I removed it before now, but it's popped back up, and the solutions I've looked at before now (looking at options to turn it off, looking at account to turn it off, turning it off in settings directly and…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,807 questions
asked
2026-03-16T17:47:36.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 59%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFS%3C/text%3E%3C/svg%3E)
Finn Sheerin
0
Reputation points
answered
2026-03-16T17:47:53.3366667+00:00
AI answer
1 answer
why are most of your articles and so called "influencers" disinformation?
Why are nearly all articles and advertisers disinformation? I vet them and most of the so called authors of articles are not real and are certainly not journalists. the advertisers are scammers. I am seriously thinking about deleting my MSN page after…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,009 questions
asked
2026-03-16T17:44:43.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 24%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMU%3C/text%3E%3C/svg%3E)
Mike Unk
0
Reputation points
answered
2026-03-16T17:44:53.1933333+00:00
AI answer
1 answer
Certification PL - 3000
Hello, I have performed and passed my exam 3 days ago. Since then I have not received my credential through email, and there it is not reflected in my profile in the section Credential. I performed my exam on PersonVue, and my exam was the PL - 3000 (In…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,009 questions
asked
2026-03-16T16:59:18.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 97%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
Gianluca Puglia Delicado
0
Reputation points
edited the question
2026-03-16T17:39:14.0966667+00:00
Gérard Oomens
132K
Reputation points
Volunteer Moderator
1 answer
I WOULD LOVE TO ENROLL FOR THE TRAINING OF MS OFFICE SPECIALIST(365)
Hello, hope this message finds you well?Am called Richard Tukundane from Uganda working as ICT tutor at Jesuit Refugee Service-Kampala. Lately have tried to go over your website to see if i can pursue a certification of MS office specialist(365 Apps) by…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,009 questions
asked
2026-03-16T17:20:05.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 20%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
RICHARD T-RICKY
0
Reputation points
edited the question
2026-03-16T17:34:51.02+00:00
Gérard Oomens
132K
Reputation points
Volunteer Moderator
1 answer
I can't check my emails through MSN for 4 days straight
Please help, this has been happening for months. I can't check my emails through MSN, at sign in passwords are not recognized even after changing them! Can't receive code, no one to help...frustrating
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,912 questions
asked
2026-03-16T17:25:08.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 84%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Christopher Sheehy
0
Reputation points
answered
2026-03-16T17:25:28.4233333+00:00
AI answer
1 answer
Authenticator Verification process
I have multiple emails that require authentication to login, I just purchased a new phone which now means the authenticator is installed on the new phone. The phone number attached is a business number which does not receive text messages and the codes…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,516 questions
asked
2026-03-16T17:20:29.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 7.000000000000001%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEH%3C/text%3E%3C/svg%3E)
Ellen H
0
Reputation points
answered
2026-03-16T17:20:45.9+00:00
AI answer
1 answer
Numerous Unwanted Authenticator Prompts despite changing passwords
Hi all, hoping someone here can help, as Microsoft support chat has directed me to this forum. The problem: My personal Microsoft account (registered with a non-Outlook/Hotmail email) keeps sending Microsoft Authenticator number-matching prompts, even…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,516 questions
asked
2026-03-16T17:02:17.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 53%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Mitchell Lubbers
0
Reputation points
answered
2026-03-16T17:02:41.49+00:00
AI answer
1 answer
I need someone to call me to resolve my MFA isssue
I am trying to resolve a Microsoft account access issue, but I am currently stuck in an MFA verification loop. I still have my correct password, but when I attempt to sign in I am redirected to the verification page that asks me to confirm my identity…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,516 questions
asked
2026-03-16T16:35:06.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 15%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVA%3C/text%3E%3C/svg%3E)
Valentin Anthamatten
0
Reputation points
answered
2026-03-16T16:35:32.7066667+00:00
AI answer
1 answer
request a call from a support agent
Hello, I am currently locked out of my Microsoft account due to a multi-factor authentication (MFA) issue. I still have my password, but I cannot complete the verification process because the phone call and text message options do not work. According to…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,516 questions
asked
2026-03-16T16:19:59.78+00:00
Valentin Anthamatten
0
Reputation points
answered
2026-03-16T16:20:13.7233333+00:00
AI answer