My Azure Identity Validation Failed even though I qualify and provided all the required documents

For Artifact Signing, an identity validation failure due to email verification almost always means the email verification link was missed or expired, or the email address used wasn’t acceptable for validation.

Based on the documented behavior, the next steps are:

1. Check why the email verification failed
   For Artifact Signing, email verification works as part of the identity validation flow. Common issues:
   • The verification email was sent to the primary email address but the link wasn’t selected within 7 days.
   • The email address used is not suitable (for example, a distribution list or an address that can’t receive external mail).
2. If the email verification link expired or was missed
   • If the email verification link wasn’t selected within 7 days, a new link cannot be resent for the same request.
   • In this case, a new identity validation request must be created and completed from scratch.
3. If the identity validation failed for other reasons
   The Artifact Signing service states:
   • If identity validation fails and it’s not just a missed email verification, the Microsoft validation team could not validate the information provided. Even if additional documents were requested and submitted, if they still can’t validate, onboarding to Artifact Signing is not possible.
   • If all three attempts to provide additional documents have been exhausted, the onboarding process cannot proceed further.
   • In that scenario, the guidance is to delete the Artifact Signing account to avoid being billed for unused resources.
4. If the failure reason is specifically email-related and you still qualify
   • Create another identity validation request, ensuring that:
     • The primary email address is a monitored work account associated with the business domain (not a distribution list).
     • The mailbox can receive external messages and links.
     • The verification email is found (including junk/spam folders) and the link is selected within 7 days.
5. Get direct assistance from Microsoft
   For Artifact Signing identity validation issues, the documented support paths are:
   • Open a case via Azure Support.
   • Ask for help on Microsoft Q&A using the artifact-signing tag.
     These are the official channels to get a human review of the situation and guidance on whether a new identity validation request can succeed and how to structure it.
6. If identity validation ultimately cannot be passed
   • If the validation team cannot validate the organization after all requested documentation and attempts, onboarding to Artifact Signing is not possible.
   • In that case, the recommendation is to delete the Artifact Signing account so that no charges accrue for a service that cannot be used.

References:

• Artifact Signing FAQ