Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,796 questions
1 answer
Why is Microsoft account recovery so difficult compared to other services?
Why is Microsoft account recovery so difficult compared to other services? I recently had my email hacked and needed to recover many accounts (Steam, Discord, etc.). Every other platform allowed me to regain access quickly and smoothly. However,…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked
2025-11-14T15:36:27.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 21%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOH%3C/text%3E%3C/svg%3E)
Olli Heinonen
0
Reputation points
commented
2026-04-02T07:03:21.7266667+00:00
Hornblower409
15,520
Reputation points
1 answer
In my authenticator app they state "sign in to add your account" if i try to sign in they want me to athenticate with my app where I am not signed in!
In my authenticator app they state "sign in to add your account" if i try to sign in they want me to athenticate with my app where I am not signed in! So this will never work. how to reset that?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,485 questions
asked
2026-04-02T06:09:05.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 61%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMV%3C/text%3E%3C/svg%3E)
Michiel van der Meer
0
Reputation points
answered
2026-04-02T06:18:41.49+00:00
AI answer
1 answer
SystemSettings.exe AppHang during Airplane Mode Toggle Stress Test
Product: Windows 11, version 25H2 Category: System Performance Description: [Issue Summary] During system stress testing using an automated tool—specifically targeting the Airplane Mode / Wi-Fi toggle—we observed that the Windows Settings app…
Windows for home | Windows 11 | Performance and system failures
32,489 questions
asked
2026-04-02T05:42:10.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 90%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Karl_hsu
0
Reputation points
answered
2026-04-02T05:42:23.6066667+00:00
AI answer
1 answer
Cannot activate Office on new device after selling old one
Hello, I would like to ask about an activation issue with Microsoft Office. I previously purchased a laptop that came with Office pre-installed and activated automatically upon first use (likely an OEM license). I have since sold that laptop and am now…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,186 questions
asked
2026-04-02T05:36:05.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 45%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rizqy
0
Reputation points
answered
2026-04-02T05:36:22.4233333+00:00
AI answer
1 answer
Urgent: Missing Microsoft Certifications and Transcript (MCID: 10496972)
Dear Microsoft Certification Support Team, I hope you are doing well. I am writing to report an issue with my Microsoft Certification profile. After signing in to my Microsoft account (******@gmail.com), I noticed that none of my certifications or…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,957 questions
asked
2026-04-02T04:41:28.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 98%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Abdul Hafiz Naweed
0
Reputation points
answered
2026-04-02T04:41:43.97+00:00
AI answer
1 answer
Missing Certification - Exam passed but not showing in Learn Profile
I have passed my Microsoft exam and received the confirmation email from Pearson VUE. However, the certificate and exam history are not showing up in my Microsoft Learn profile. I believe there may be a duplicate MCID issue. Please help me merge my…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,957 questions
asked
2026-04-02T03:13:56.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
manojkumar Thanigaivel
0
Reputation points
edited the question
2026-04-02T03:19:28.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 19%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
simo-k
95,390
Reputation points
Volunteer Moderator
1 answer
PDF files hate piclot 365 and one drive too
How can I set the Copilot 365 as PDF deault? kjn;kjnseg;lknearoigjo i32glmlbm.dmblnkdlskbnlnklwialnbr
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,738 questions
asked
2026-04-02T02:29:04.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 83%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Raul Lopez
0
Reputation points
commented
2026-04-02T02:31:10.9033333+00:00
Raul Lopez
0
Reputation points
1 answer
My Name is appear incorrect in the Student id
Hello team i have done my registration as Sameer Munj and on the candidate name appearing as below and it seems i can have issue with proof identity. i want to get this changed immediately .. Candidate name ---Sameeer Munj ( additional e appear in the…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,957 questions
asked
2026-04-02T00:36:23.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 4%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sameer Munj
0
Reputation points
edited the question
2026-04-02T01:57:07.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
12,565
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft Authenticator app code issue
I am trying to log into my company M365 tenant admin account. I have the correct username and password. It is asking for the Authenticator code, but I have a new phone and didn't notice the previous accounts Authenticator app accounts did not transfer…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,485 questions
asked
2026-04-02T01:34:47.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 9%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
DOHN CUNNINGHAM
0
Reputation points
answered
2026-04-02T01:35:06.8633333+00:00
AI answer
1 answer
Unable to login to portal.azure.com with authenticator app
When I log in to my Azure subscription via the Azure portal, I receive a notification on my Microsoft Authenticator app as expected. However, when I open the app after the notification arrives, I see the following error message: “Error finding an account…
Microsoft Security | Microsoft Entra | Other
Microsoft Security | Microsoft Entra | Other
Additional Microsoft Entra services and features related to identity, access, and network security
3,017 questions
asked
2026-04-02T01:06:54.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 68%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Daniel Hartl
21
Reputation points
commented
2026-04-02T01:09:26.0233333+00:00
Daniel Hartl
21
Reputation points
1 answer
Hardware Partner request blocked
I try to enroll into Hardware Partner program for driver signing. When I fill all the information and click "Accept and Continue" button I get this error: "Microsoft runs on trust****. We engage in a rigorous set of evaluation and…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,577 questions
asked
2026-04-02T00:47:35.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 61%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Alexander
0
Reputation points
answered
2026-04-02T00:47:50.7166667+00:00
AI answer
1 answer
how do I know my exact subscription I am paying for?
Good evening. \ I have been paying for a subsription with Microsoft for over 5 years with my Amex Platinum card. How do I know what type of subscription I am paying for? Can I share it with my other computer and my Android phone?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,186 questions
asked
2026-04-01T23:55:17.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 45%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Annie Henson
5
Reputation points
answered
2026-04-01T23:55:30.2+00:00
AI answer
1 answer
Adding co-pilot to my powerpoint, excel and word
I have downloaded co-pilot but it is not showing up when I open excel, word or powerpoint
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,186 questions
asked
2026-04-01T23:50:31.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 53%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EER%3C/text%3E%3C/svg%3E)
Ed Rapp
0
Reputation points
answered
2026-04-01T23:50:43.0633333+00:00
AI answer
1 answer
Last year I wrote PL-300 Power BI exam i forgot my email but i have certificate with registration: 502886404 and candidate id: [Moderator note: PII removed], i want to renew my powebi certification for that i need to remind my email address.name
Please share my certification email address so that i can renew my certificate please Moved from Microsoft 365 and Office | Subscription, account, billing | For education | Windows
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,957 questions
asked
2026-04-01T22:52:51.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 11%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Pallavi Murthygari
0
Reputation points
edited the question
2026-04-01T23:23:30.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 0%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Doris V
1,700
Reputation points Microsoft External Staff
Moderator
1 answer
Python in Copilot (advanced analysis) in Excel
Hello, I’m trying to use Copilot’s advanced analysis capabilities in Excel, specifically with Python, but I’m unable to access this feature. I don’t see any “Advanced Analysis” option or button in Copilot. Additionally, even when I explicitly request a…
Microsoft Copilot | Other
2,171 questions
asked
2026-04-01T23:13:11.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 48%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
ACHRAF REKIK
0
Reputation points
answered
2026-04-01T23:13:27.5466667+00:00
AI answer
1 answer
Can't log into outlook?
I got a new phone yesterday, and now I can't log into my Microsoft account or outlook because I cant access Microsoft authenicator?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,485 questions
asked
2026-04-01T23:02:05.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Leticha Chandler
0
Reputation points
answered
2026-04-01T23:02:22.2133333+00:00
AI answer
1 answer
How to fix Error 400 on OnenessService
I am trying to make my Microsoft account into a Xbox developer account. I keep getting this Error 400 at 90 percent complete. It says to retry in a couple minutes, which I have done. I'm using a fresh install of Chrome browser. AI has told me that…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,577 questions
asked
2026-04-01T22:34:20.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 71%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Ras Mar Oneism
0
Reputation points
answered
2026-04-01T22:34:33.7066667+00:00
AI answer
1 answer
How to file a complaint
How to I file a complaint for a subscription, I’ve countlessly canceled my monthly subscription on xbox. As in I opted out of monthly payments. And every month without fail I get 16 dollars taken out of my account. I already don’t get a lot of money so…
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,061 questions
asked
2026-03-27T12:36:07.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 32%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Addison Pace
0
Reputation points
commented
2026-04-01T22:20:19.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 19%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Anthony Cangelosi
0
Reputation points
1 answer
Authenticator issue
I’m getting messages everyday saying my Microsoft Authenticator has been trying to be accessed and it’s not me trying. What can I do about this? I already require Face ID but it seems clear to me someone is trying to gain access.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,485 questions
asked
2026-04-01T22:05:23.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 50%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Vincent Vizzaccero
0
Reputation points
answered
2026-04-01T22:05:34.6033333+00:00
AI answer
1 answer
locked out of computer
Microsoft has locked me out of my HP Windows 11 computer
Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365
Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365
Protection against phishing, malware, and other threats targeting email and collaboration tools in Microsoft 365
242 questions
asked
2026-04-01T20:51:51.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 34%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
David Habib
0
Reputation points
commented
2026-04-01T20:53:36.9+00:00
David Habib
0
Reputation points