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The candidate name on a Microsoft certification/assessment profile cannot be edited directly in Microsoft 365 or Office apps. For exam and student ID issues (such as a misspelled legal name), the correction must be handled by the certification/credentials support team.
Use the dedicated Microsoft Credentials/Learn support channel so the name on the student/certification ID can be corrected to match the legal ID:
- Go to the Microsoft Credentials support page: https://learn.microsoft.com/en-us/credentials/support/help
- Submit a support request describing the issue (extra “e” in the first name on the candidate profile) and that it must match the legal ID for exam/proctoring.
- Provide any required verification details or documentation if support requests it.
Support can update the legal name on the certification profile so it matches the identity documents used at the test center.
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