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I change to Microsoft 365 is an individual account, the word used of writing only, but the integrated copilot is missing, and I can't write without its help to research and integrates whatever I write and search to documents .a.

I am an author and use Microsoft 365 for my writing only, I changed to Premium but the integrated copilot is missing on Word, I can't work without that copilot to integrate and search for my manuscript. Please tell how can I have it back.

Microsoft 365 and Office
Microsoft 365 and Office

A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs

3,076 questions
asked 2026-04-26T01:29:18.58+00:00
Josyfrias-2902 0 Reputation points
answered 2026-04-26T01:29:31.26+00:00

AI answer

1 answer

Multiple accounts

As I inquire in PersonVue, agent says that I have multiple accounts. May I request to check and verify this as why I have multiple accounts?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-26T01:23:12.21+00:00
Erwin Baris 0 Reputation points
answered 2026-04-26T01:23:27.6566667+00:00

AI answer

1 answer

Can't access my email, lost everything (authenticator app codes, recovery email..)

I spoke to Microsoft live chat support, and i explained my situation and honestly the team did a great job telling what to do and guide me through the process, and directed me to Microsoft Q@A. However my issue didn't get resolved, duo to it being very…

Microsoft Security | Microsoft Authenticator
asked 2026-04-26T00:54:34.57+00:00
Plof Senju 0 Reputation points
answered 2026-04-26T00:54:53.96+00:00

AI answer

1 answer

Reset my phone forgot about the authenticator

Basically reset my phone due to another issue I am having and I go to my authenticator and realised there is nothing there none of my old Data I click restore or made a back up button click on it Type my details then it asks for phone number alternative…

Microsoft Security | Microsoft Authenticator
asked 2026-04-26T00:33:45.5533333+00:00
Important Dropshipping 0 Reputation points
answered 2026-04-26T00:34:03.0866667+00:00

AI answer

1 answer

Restore my email by paying unpaid invoices

I let payment on an email I use infrequently laps. Now I cant get into that email or even restore it. It says its a canceled product on my home page. This has happened before and I was able to call Microsoft and an actual person was able to walk me…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-26T00:15:17.31+00:00
Esther Williams 5 Reputation points
answered 2026-04-26T00:15:28.53+00:00

AI answer

1 answer

Gifting issues

My friend gifted me a game and I haven’t gotten the code to redeem it or an email telling me the code. I need help with this as it usually works just fine.

Windows for home | Other | Gaming
asked 2026-04-25T19:23:39.39+00:00
Daniel Wilkinson 10 Reputation points
commented 2026-04-26T00:12:05.24+00:00
Daniel Wilkinson 10 Reputation points
1 answer

REMOVE MY DEBIT CCARD INFORMATION FROM AZURE AND CLOSE ACCOUNT

I AM TRYING TO UPDATE MY DEBIT CARD INFORMATION IN MICROSOFT 365 AND I GET AN ERROR MESSAGE THAT STATES I HAVE AN AZURE ACCOUNT. HOW DO I CLOSE THE AZURE ACCOUNT AND THEN UPDATE MY MICROSOFT 365 DEBIT CARD INFORMATION. NEED TECHNICAL SUPPORT TO…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-25T23:14:55.3766667+00:00
EDWARD WALKER 0 Reputation points
edited the question 2026-04-25T23:59:50.4666667+00:00
MartMcd 2,670 Reputation points Volunteer Moderator
1 answer

Take screenshot of all items in drop-down

The drop-down contains 20 items but only 12 are displayed. When I scroll-down to see the rest of the items, the items at the top are no longer visible. How can I take a screenshot of the entire drop-down (all 20 items)?

Windows for home | Windows 11 | Display and graphics
asked 2026-04-25T18:37:18.86+00:00
g c 0 Reputation points
commented 2026-04-25T23:26:59.5966667+00:00
g c 0 Reputation points
1 answer

restore from recycle bin not doing anything after 2 days

I used Restore your OneDrive to an earlier date (not a manual Recycle Bin restore). The restore started successfully and moved all post‑restore files into the Recycle Bin with the same timestamp. The restore page still shows Updating 498 items with the…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-04-25T22:41:13.69+00:00
Kirsty Spencer 0 Reputation points
answered 2026-04-25T22:41:31.6533333+00:00

AI answer

1 answer

How do I schedule an exam for the Microsoft Office Specialist: Associates exam after purchasing a voucher online?

So I purchased a voucher today for the Microsoft Office Specialist: Associates exam today and I am having an extremely hard time finding out how to schedule the exam. After purchasing the voucher, Certiport shows a list of 25 different exams that I can…

Community Center | Not monitored
asked 2026-04-25T17:42:03.6966667+00:00
Tyler Jackson 0 Reputation points
edited the question 2026-04-25T19:55:15.6866667+00:00
Gérard Oomens 131.8K Reputation points Volunteer Moderator
1 answer

Need to access the admin account to reset the authenticator

Hello, I already have an ongoing case reference: 2604170030007171 related to this issue since 14/04/2026.

Microsoft Security | Microsoft Authenticator
asked 2026-04-25T17:25:33.31+00:00
Murthala 0 Reputation points
answered 2026-04-25T17:25:49.9966667+00:00

AI answer

1 answer

Issue with Request ID: 5f70d657a8defa8e9a233438000a71a6

I can't complete an online purchase. I get this request ID error, 5f70d657a8defa8e9a233438000a71a6.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-25T17:23:55.66+00:00
Richard Michael 0 Reputation points
answered 2026-04-25T17:24:14.04+00:00

AI answer

1 answer

Looking for my certification documentation

I completed and passed the power bi certification exam multiple days ago but cannot find any confirming documentation. I have not received an email and have not been able to find it on this website. Where can I find that documentation?

Community Center | Not monitored
asked 2026-04-25T17:01:55.7633333+00:00
Rees, Samuel 0 Reputation points
edited the question 2026-04-25T17:07:27.6733333+00:00
Erland Sommarskog 137.4K Reputation points MVP Volunteer Moderator
1 answer

How to register for AZ-900 in Nigeria

I've been trying to register for the az-900 exam via personvue but I can't access the site, It only worked when I used a VPN and VPNs aren't allowed during the exams

Community Center | Not monitored
asked 2026-04-25T15:04:50.24+00:00
Abdullahi 0 Reputation points
edited the question 2026-04-25T15:27:36.3533333+00:00
simo-k 94,790 Reputation points Volunteer Moderator
1 answer

Legal name change request

"I need to update my legal last name on my Microsoft Learn profile to match my government ID for an upcoming exam. The settings page currently states that my request requires further review and directs me to contact support."

Community Center | Not monitored
asked 2026-04-25T11:15:22.3933333+00:00
Nisha 0 Reputation points
edited the question 2026-04-25T11:19:00.74+00:00
simo-k 94,790 Reputation points Volunteer Moderator
1 answer

Microsoft Account Compromised – Unauthorized Access

My account was compromised by an unauthorized party who changed the email and security information without my consent. I no longer have access to the original email and could not receive notifications of these changes. I am the original owner of this…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-23T14:24:33.94+00:00
Tome Meireles 10 Reputation points
edited the question 2026-04-25T10:56:51.0766667+00:00
Gérard Oomens 131.8K Reputation points Volunteer Moderator
1 answer

As the creator of a microsoft form, can I add a reply (at the end) to the original form to reply.

I have created a form where someone adds details and a query. Am I able to look at the submitted form, and then provide an answer on the same for. So I can send back so they a copy of their original query, and my reply? Cheers

Microsoft 365 and Office | Microsoft Forms | Other
asked 2026-04-24T08:42:40.76+00:00
Suzy Pabla 0 Reputation points
edited the question 2026-04-25T10:45:15.43+00:00
Gérard Oomens 131.8K Reputation points Volunteer Moderator
1 answer

Azure Fundamentals Exam Discount link Not Working

Dear Microsoft Certification Support Team, I hope you are doing well. I attended the Microsoft Azure Virtual Training Day: Fundamentals and received an email stating that I am eligible for a 50% discount on the certification exam. However, I would like…

Community Center | Not monitored
asked 2026-04-23T03:48:41.2233333+00:00
JADALA GANGADHAR 5 Reputation points
commented 2026-04-25T09:41:49+00:00
Arjun Pawar 0 Reputation points
1 answer

i am not able to access my authenticator app in my new device because my old device is dead

i am not able to access my authenticator app in my new device because my old device is dead

Microsoft Security | Microsoft Authenticator
asked 2026-04-25T08:18:33.49+00:00
Priya Ranjan /DEPT_BB/IBANK/BLR 0 Reputation points
commented 2026-04-25T08:20:20.68+00:00
Priya Ranjan /DEPT_BB/IBANK/BLR 0 Reputation points
1 answer

Unlink Microsoft account on PlayStation network

I recently lost my Playstaition account and I had my main Minecraft account so I made a new PS account but when I tried logging in to my Microsoft account it said already linked so I didn’t know what to do but I have all the details of the account but I…

Microsoft Edge | Profile, sync, and sign in | iOS
asked 2026-04-25T08:07:40.6066667+00:00
Piggy18 0 Reputation points
commented 2026-04-25T08:09:19.8733333+00:00
Piggy18 0 Reputation points