restore from recycle bin not doing anything after 2 days

Kirsty Spencer 0 Reputation points
2026-04-25T22:41:13.69+00:00

I used Restore your OneDrive to an earlier date (not a manual Recycle Bin restore). The restore started successfully and moved all post‑restore files into the Recycle Bin with the same timestamp. The restore page still shows Updating 498 items with the spinner active, and the OneDrive sync client shows a white cloud with no errors. It has been many hours with no visible progress. I need to confirm whether this is normal server‑side processing time or if the restore job is stuck on Microsoft’s backend.”

Then add:

“Important: This is NOT a manual restore from the Recycle Bin. This is the automated OneDrive Restore feature. Please do not give me browser troubleshooting steps — I need confirmation about the server‑side restore job.”

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. AI answer

    2026-04-25T22:41:31.6533333+00:00

    OneDrive’s “Restore your OneDrive” feature is described as a server‑side operation that can undo all actions on files and folders within the last 30 days and move items created after the restore point into the OneDrive Recycle Bin.

    However, the provided documentation and Q&A context do not state that a restore job should continue to show “Updating … items” for many hours or days, nor do they describe any expected long‑running or queued behavior, progress indicators, or known delays on the Microsoft backend.

    The context also does not document any way to check or reset a stuck restore job, nor any specific guidance for when the restore status appears to be frozen. For large‑scale issues (many files deleted, overwritten, or corrupted), the guidance is to use Files Restore and, if that does not resolve the issue, to open a support request with Microsoft 365 support and provide detailed information about the affected OneDrive or SharePoint location.

    Given the available information, the only supported escalation path in this scenario is to contact Microsoft 365 support so they can investigate the restore operation on the service side.

    References:

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