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Need an agent for help with email

Need to speak to a tech support agent regarding adding an alternate recovery email address

Outlook | Web | Outlook.com | Email
asked 2026-04-27T16:44:39.5133333+00:00
JIM ANDERSON 0 Reputation points
commented 2026-04-27T16:56:56.5333333+00:00
JIM ANDERSON 0 Reputation points
1 answer

ADJUSTING MY MAILBOX QUOTA ONLINE

HOW DO I ADJUST TMY MAILBOX QUOTA ONLINE SO I CAN USE THE FULL 100mb IN MY INBOX

Exchange | Exchange Server | Management
Exchange | Exchange Server | Management

The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.

8,202 questions
asked 2026-04-27T16:47:33.8733333+00:00
Michael Cruz 0 Reputation points
commented 2026-04-27T16:53:44.8366667+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Applied Skills: Develop generative AI apps with Azure OpenAI and Semantic Kernel - Retired

We would like to seek clarification and guidance regarding the retirement of the Microsoft Applied Skill: Develop generative AI apps with Azure OpenAI and Semantic Kernel. As observed on Microsoft Learn, this Applied Skills assessment has been marked as…

Community Center | Not monitored
asked 2026-04-27T11:11:25.2+00:00
Shruthi tatikonda shekar 0 Reputation points
edited the question 2026-04-27T16:41:02.2566667+00:00
JuliaMarvin 22,805 Reputation points Volunteer Moderator
1 answer

msn premium cancelled

MY MSN Premium subscription is cancelled due to outdated payment method. How do I reinstate the subscription and payment method.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-27T16:36:16.54+00:00
Joyce McHargue 0 Reputation points
answered 2026-04-27T16:36:28.31+00:00

AI answer

1 answer

Outlook Live Premium - All Email going to Junk Mail

Since 4/16, all of my Outlook Live emails are going to junk email even though I have standard routing, no rules, and "Only trust email from my Safe senders and domains" is checked. I've checked "It's not Junk" on hundreds of emails…

Outlook | Web | Outlook.com | Email
asked 2026-04-27T16:27:07.8666667+00:00
Woody Meachum 0 Reputation points
answered 2026-04-27T16:27:19.1233333+00:00

AI answer

1 answer

Outlook is blocking important emails

Outlook is blocking important "no reply" emails from a local school district. Those emails contain payment details for money I receive from this district/

Outlook | Windows | New Outlook for Windows | For home
asked 2026-04-27T16:01:37.5566667+00:00
Pete Tolhuizen 0 Reputation points
commented 2026-04-27T16:13:42.02+00:00
Pete Tolhuizen 0 Reputation points
1 answer

Margins are not working in a word document.

I am attempting to put signature lines on a landscape certificate with the names under them. Margins are not working. Text will not reach all the way across the document.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-04-27T15:21:10.4966667+00:00
E. C. Springer 0 Reputation points
commented 2026-04-27T16:01:39.27+00:00
Senthil kumar 2,420 Reputation points
1 answer

We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.

am getting below error while booking AI-900 exam We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.

Community Center | Not monitored
asked 2026-04-27T15:46:50.7933333+00:00
Narayana Mallidi 0 Reputation points Microsoft Employee
edited the question 2026-04-27T15:48:28.35+00:00
JuliaMarvin 22,805 Reputation points Volunteer Moderator
1 answer

Extending Azure MFA NPS Extension – Wi-Fi (WPA Enterprise) & VPN (Cisco Meraki)

Hello I’m currently testing the Azure MFA NPS extension in two scenarios: Wi-Fi authentication using WPA Enterprise VPN authentication connecting to Cisco Meraki My NPS setup works fine and users can connect smoothly. However, once I extend it with…

Microsoft Security | Microsoft Entra | Other
asked 2026-04-27T15:40:06.29+00:00
Luis Barrera 1 Reputation point
answered 2026-04-27T15:40:22.66+00:00

AI answer

1 answer

one note functional

I have been trying to get a hold of a human being to do Screen Sharing on my OneNote. Copilot has told me that the OneNote team has changed the functionality of the heading and copilot feels. I cannot go back to where it used to be. Copilot suggested…

Microsoft 365 and Office | OneNote | For home | MacOS
asked 2026-04-27T15:37:34.6933333+00:00
Randy Stewart 0 Reputation points
answered 2026-04-27T15:37:48.01+00:00

AI answer

1 answer

Mouse only works on one window or on windows of one application - and how to restore normal operation

Further to the locked question https://learn.microsoft.com/en-us/answers/questions/4105102/mouse-only-works-on-one-window for which there was no useful answer, with 40+ people having indicated they had the same question, here is my experience and a way I…

Windows for home | Windows 11 | Performance and system failures
asked 2026-04-27T15:35:28.2233333+00:00
Robin Whittle 0 Reputation points
answered 2026-04-27T15:35:54.9833333+00:00

AI answer

1 answer

Outlook Email App keeps freezing and I have tried all recommended solutions. HELP!

Outlook (Classic) I have 2 profiles, my personal GMail and my work email. It continually freezes up, and I have to close it by task manager. I get back in, sometimes works for a little bit, then freezes or sometimes freezes immediately. I have let it sit…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-04-27T15:29:14.7433333+00:00
Wendy Conner 0 Reputation points
answered 2026-04-27T15:29:39.7766667+00:00

AI answer

1 answer

No puedo leer correos / Error al abrir mensajes

Al intentar entrar en el correo me aparece este error

Outlook | Web | Outlook.com | Email
asked 2026-04-27T15:26:48.6866667+00:00
Paco Medina 0 Reputation points
answered 2026-04-27T15:27:04.1433333+00:00

AI answer

1 answer

Office 2016 activation reset after VM hardware change

Hello, I have a valid Microsoft Office 2016 Professional Plus (PC) single-activation key. The activation was lost after a virtual machine hardware/firmware change. I need the activation count reset. [Moderator note: personal information (product key)…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-04-27T13:56:47.0266667+00:00
50978398 0 Reputation points
edited the question 2026-04-27T15:07:24.3233333+00:00
Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
1 answer

My kids can't join in server of Minecraft

Please let my kids play Minecraft in the Parents of them I allowed them to join in other player to become more effective in social status of their lives help you fix it thank you

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

197 questions
asked 2026-04-27T15:00:35.82+00:00
Ceniza Emma 0 Reputation points
answered 2026-04-27T15:01:09.9033333+00:00

AI answer

1 answer

Workday Sign in

I am unable to sign in to workday without my phone. It says it can send a code to IT help desk but am unsure how to pull that up.

Microsoft Security | Microsoft Authenticator
asked 2026-04-27T14:58:59.7066667+00:00
Tammy Hovde 0 Reputation points
answered 2026-04-27T14:59:14.2366667+00:00

AI answer

1 answer

Wrong email address

I'm using Home.com and trying to send emails to clients. the wrong email is embedded into the email slot and I have called Homes.com to correct it, they said it's an Outlook issue not there's that they don't even have that email address in their system

Outlook | Web | Outlook.com | Email
asked 2026-04-27T14:41:14.2233333+00:00
Christine Taylor 0 Reputation points
answered 2026-04-27T14:41:26.3166667+00:00

AI answer

1 answer

Dataverse Admin Lockout – Environment Not Visible After Removing System Administrator Role

Hello, I am facing an issue with Microsoft Power Platform / Dataverse and would like confirmation and guidance. Environment name: Env-CRM-IA-PFE Environment type: Developer environment Users: I am the only user of this environment. What happened: While…

Microsoft Security | Microsoft Entra | Other
asked 2026-04-27T14:36:01.3666667+00:00
Hajer Rhouma 0 Reputation points
answered 2026-04-27T14:36:24.9233333+00:00

AI answer

1 answer

certificate completion

Where can I find the course that have been completed.

Community Center | Not monitored
asked 2026-04-27T14:04:32.1933333+00:00
Kaleem Asna F (CI) 0 Reputation points
edited the question 2026-04-27T14:11:28.7666667+00:00
simo-k 94,790 Reputation points Volunteer Moderator
1 answer

Microsoft Teams and Outlook is not launching on my mobile phone

I have recently updated my Google pixel 7a mobile operating system to Android 16, now, I am unable to open these apps on my phone. I have tried with clearing local cache and system storage, also uninstall and installed latest app available in playstore…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-27T13:09:36.82+00:00
G K, Raghu 0 Reputation points
edited the question 2026-04-27T13:40:07.4933333+00:00
Ian-T 12,300 Reputation points Microsoft External Staff Moderator