Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,465 questions
1 answer
WhatsApp Authentication During Microsoft Email Sign‑In
I needed to re-enter my Microsoft email password on my iPhone because I wasn’t receiving any emails. During the sign‑in process, I received an authentication message through WhatsApp from the number +XX XXXX XXX which was authenticated. I entered the…
Microsoft Security | Microsoft Authenticator
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 35%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
How can I tell if my login attempt was a Captcha scam?
I hadn't realised there was a general password issue with Outlook today, so I attempted to sign in via Settings on my iPhone. I was asked to provide the last four numbers of my phone number, which I did, in order to obtain a login code. I was then taken…
Outlook | Outlook for mobile | Outlook for iOS | For home
Outlook | Outlook for mobile | Outlook for iOS | For home
Using Outlook for iOS for personal email and calendar management
3,053 questions
asked
2026-04-28T03:04:31.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 6%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Julia Wray
0
Reputation points
answered
2026-04-28T03:05:17.28+00:00
AI answer
1 answer
hacked account
Hello, My accounts have been hacked and I cant stop them from flooding my inbox with drafts from the hacker. Is there anyway to secure my account and clean the mess up? Please help as theyve locked other accounts out using my email.
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,729 questions
asked
2026-04-28T00:19:33.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 41%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Leo C
0
Reputation points
commented
2026-04-28T02:48:44.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 79%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Carlos Alfredo Paredes Brito
0
Reputation points
1 answer
I want to change my verification code email to a different email
I want to change the verification email to a different email address
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,150 questions
asked
2026-04-28T02:44:23.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 40%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBR%3C/text%3E%3C/svg%3E)
bud rippentrop
0
Reputation points
answered
2026-04-28T02:44:36.5166667+00:00
AI answer
1 answer
Urgent: Personal MSA Account Identity Collision / Tenant Desync (Error AADSTS500200)
My account was recently compromised by a third party. During the breach, the attacker linked my personal email to an external Microsoft Entra ID (formerly Azure AD) Tenant that I do not recognize. I have since regained control of my account and enabled…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,219 questions
asked
2026-04-24T01:11:00.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 6%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWC%3C/text%3E%3C/svg%3E)
Willders Carvajal
0
Reputation points
commented
2026-04-28T01:48:38.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rukmini
43,915
Reputation points Microsoft External Staff
Moderator
1 answer
Authenticator app was deleted from iphone
Need instructions for reloading the app to receive codes for work
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,465 questions
asked
2026-04-28T01:16:15.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 41%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Judith Galuardi
0
Reputation points
answered
2026-04-28T01:16:29.5933333+00:00
AI answer
1 answer
Issue with One Drive after my hotmail was shut down
Hello....Microsoft shut down my email: ******@hotmail.com (which I had for over 20 years)...I have my one drive and all my files associated with this...I noticed that some of my files didn't transfer over when putting the on my one drive and now I'm…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,161 questions
asked
2026-04-28T01:02:17.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 98%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
John Canova
0
Reputation points
answered
2026-04-28T01:02:33.0066667+00:00
AI answer
1 answer
I need to change my phone number on account, but I do not have the old phone any longer
HOW do I change my phone number on my account profile if I no longer have the old phone (which is where they are sending the "code" )??? NEED help with this...this is almost unbelievable as I have already changed this number about a year ago…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,729 questions
asked
2026-04-28T00:40:31.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 55.00000000000001%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
L B
0
Reputation points
answered
2026-04-28T00:40:46.84+00:00
AI answer
1 answer
How come the Microsoft agents do not call you back when disconnected?
THREE times, three different agents and we were disconnected. Why don't they call back??? I know the answer... it's because they hung up in the first place, but I figure I'll see what the rest of you think.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,033 questions
asked
2026-04-28T00:37:13.8833333+00:00
L B
0
Reputation points
answered
2026-04-28T00:37:25.7333333+00:00
AI answer
1 answer
Desperate for assistance. I can no longer access my Outlook (Hotmail) account on my phone since I have old/expired verification methods
Hello. I have a very frustrating situation. This morning I was logged out of my Hotmail account on my phone unexpectedly. I don't know why this happened. When I went to log back in, it was asking me to verify my account through either of my two…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,729 questions
asked
2026-04-27T22:36:12.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 2%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Adam B
0
Reputation points
answered
2026-04-27T22:36:29.75+00:00
AI answer
1 answer
I have an Office 365 Family subscription but I am unable to upload images or files through the Copilot prompt
When using Word, Excel or PowerPoint, I can open the Copilot prompt but when I attempt to select the option to upload an image or file, the option is grayed out and mouseover changes the pointer to a red stop icon (ø). This is a personal account; not an…
Microsoft Copilot | Other
2,159 questions
asked
2026-04-27T22:07:04.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 45%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Dan Miller
0
Reputation points
answered
2026-04-27T22:07:19.8066667+00:00
AI answer
1 answer
Unable to refund a gifted digital game purchase
I purchased a gift copy of a game which my friend already had, and therefore was unable to redeem. I've been walked in circles by the help pages on your website and below is what I can confirm: The purchase DOES appear in my order history, but with no…
Windows for home | Other | Gaming
4,289 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 68%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
1 answer
Regarding Microsoft AI-900 exam voucher
Hi, I bought voucher for taking Microsoft AI-900 exam on 29/04/2026 on 09:15 (UTC+3, Kyiv time). But after money were withdrawn from my card I didn't get any confirmation email + I dont see any exams in microsoft learn profile. What should I do?
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,901 questions
asked
2026-04-27T18:39:58.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 55.00000000000001%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Andrii Nikitenko
0
Reputation points
edited the question
2026-04-27T21:55:17.34+00:00
Gérard Oomens
131.6K
Reputation points
Volunteer Moderator
1 answer
I want to get security code sent to new email or new phone number.
I cannot change primary email or add new phone number to my account since I only have option to send verification code to obsolete email or text to land line phone. I added new email to my account years ago but I only get option to send verification code…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,150 questions
asked
2026-04-27T21:39:39.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 60%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
James Soltau
0
Reputation points
answered
2026-04-27T21:39:56.5566667+00:00
AI answer
1 answer
cant log into my apple mail app
hi, is your system down,.? I cant log into my apple mail app. its been determined by apple that its something to do with microsoft system.. i was able to reset my password, but not log in... it will nt allow me to use the apple mail app at all. yet…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,828 questions
asked
2026-04-27T19:53:29.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 0%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Tracey Docken
0
Reputation points
answered
2026-04-27T19:53:41.2266667+00:00
AI answer
1 answer
Les emails n’arrivent plus à leur destinataire
Mes emails n’arrivent plus et je reçois cette erreur à chaque fois: Remote server returned '554 5.7.0 < #5.7.520 smtp;550 5.7.520 Message blocked because it contains content identified as spam. AS(9530)>' @Anonymous @Anonymous vous avez dit à une…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,828 questions
asked
2026-04-27T19:51:01.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 90%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
Leticia
0
Reputation points
answered
2026-04-27T19:51:14.2933333+00:00
AI answer
1 answer
abrir un archivo desde gemini
tengo este link Descargar: Tablas_Diseno_Profesional_V2.xlsx y quiero descarrgarlo, como hago?
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,721 questions
asked
2026-04-27T18:57:12.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 11%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Limber Sánchez
0
Reputation points
answered
2026-04-27T18:57:22.0166667+00:00
AI answer
1 answer
Log in requests multiple times per day
I use an authenticator to log in. I receive multiple requests per day in order to log in to ******@live.com.
Microsoft Security
Microsoft Security
A suite of security solutions designed to protect identities, devices, and data across organizations. Including Intune, Entra, Authenticator, Windows Autopilot, Microsoft Defender, and more, it offers advanced threat protection, compliance management, and secure access to resources.
47 questions
asked
2026-04-27T18:25:57.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 42%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
Dave Francis
20
Reputation points
commented
2026-04-27T18:27:48.4733333+00:00
Dave Francis
20
Reputation points
1 answer
When i tried to filter the visuals in the Dashboard getting below error.
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,901 questions
asked
2026-04-27T18:21:28.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 49%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Divyabhanu PASALA
0
Reputation points
answered
2026-04-27T18:21:43.3+00:00
AI answer
1 answer
Need an agent for help with email
Need to speak to a tech support agent regarding adding an alternate recovery email address
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,828 questions
asked
2026-04-27T16:44:39.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 90%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
JIM ANDERSON
0
Reputation points
commented
2026-04-27T16:56:56.5333333+00:00
JIM ANDERSON
0
Reputation points