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How to get Chat support

I have tried all the self help support I can find but still cant solve why Hyperlinks have stopped working in Microsoft 365. How can I get chat support?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-04-29T04:41:52.2266667+00:00
Ian Morris 5 Reputation points
answered 2026-04-29T04:42:02.0366667+00:00

AI answer

1 answer

Bug? - character limit on generative answer nodes

I have topics that use generative answer nodes. In the edit settings for these nodes there is an ability to "customize your prompt with variables and plain language" which is fantastic. The dialog box specifies a limit of 8000 characters for…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-04-29T04:27:17.88+00:00
Rob Maher 0 Reputation points
answered 2026-04-29T04:27:33.1266667+00:00

AI answer

1 answer

Switching subscription to Workplace Discount

Hi, unsure if I am in the right place here, but hoping to double check something. I currently have a personal 365 subscription. I would now like to take the opportunity to switch to the Workplace discount pricing (I've already confirmed eligibility).…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-29T04:23:50.3566667+00:00
Julia Heiss 0 Reputation points
answered 2026-04-29T04:24:03.34+00:00

AI answer

1 answer

Email folders empty

My outlook email folders are empty but show up on Gmail

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-04-28T14:40:03.1633333+00:00
Janet Allen 0 Reputation points
commented 2026-04-29T04:19:41.8866667+00:00
Hornblower409 15,330 Reputation points
1 answer

Outlook.com Web Fails to Load – Server Side Error

I can’t access Outlook.com Web. After signing in, it shows “Something went wrong” with these diagnostics: • SerializationException • JsonSerializationException • BootResult: fail • ErrorUnexpectedFailure • HTTP 500 This happens on multiple devices,…

Outlook | Web | Outlook.com | Email
asked 2026-04-28T14:51:41.7166667+00:00
harry westrop 0 Reputation points
commented 2026-04-29T04:06:31.64+00:00
Hornblower409 15,330 Reputation points
1 answer

Urgent: Account locked out - Lost Password & Authenticator, only have Primary Email (Forced 30-day wait)

I am in a critical situation with my personal Microsoft account. I changed my password yesterday and unfortunately forgot the new one. Compounding this, I have lost access to the device hosting my Microsoft Authenticator app. I DO have full, verified…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-29T03:53:57.6166667+00:00
Cao Thien Son 0 Reputation points
answered 2026-04-29T03:54:19.3766667+00:00

AI answer

1 answer

Instagram recover how can I choose my recover email when I want to log into Instagram

How can I see my Instagram recover email when I'm trying to login to my Instagram and I use authenticator in the first code and the second code will be asked me to have recovering how can I see the recovery email how can I choose my recover email when I…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-04-29T03:41:44.39+00:00
Hutchings Mcphillips 0 Reputation points
commented 2026-04-29T03:42:51.0033333+00:00
Hutchings Mcphillips 0 Reputation points
1 answer

Take me to login my Instagram and ask me that receive a code from my recover email A mate

How can I change the recovery email or how can I see the 2fa for it Instagram recovery

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-29T03:27:35.5933333+00:00
Hutchings Mcphillips 0 Reputation points
answered 2026-04-29T03:27:47.78+00:00

AI answer

1 answer

unable to see resources and pipelines

Hi Team, I want to see my old resources and all the azure data factories pipeline i created, but this time i am unable to see anything, suggest how to check those pipelines.

Azure Data Factory
Azure Data Factory

An Azure service for ingesting, preparing, and transforming data at scale.

12,202 questions
asked 2026-04-28T15:09:01.5333333+00:00
Vishal7 Sinha 0 Reputation points
commented 2026-04-29T03:18:22.5133333+00:00
Smaran Thoomu 35,870 Reputation points Microsoft External Staff Moderator
1 answer

No Internet connection in Authenticator

I am facing an issue where I don’t have Internet connection in Microsoft Authenticator I reset network connections in iOS and tried to uninstall and reinstall the app. But no luck. can you help me out with this? I’m unable to restore my iCloud backup…

Microsoft Security | Microsoft Authenticator
asked 2026-04-29T02:45:00.74+00:00
Ashwin Hariharan 0 Reputation points
answered 2026-04-29T02:45:22.6933333+00:00

AI answer

1 answer

Microsoft Authenticator help!!!

I have Microsoft Authenticator app. I had Paypal on it but I accidentally deleted that from the authenticator app, now I can't login to my Paypal account because obviously it would ask me for a code from microsoft authenticator. I have no cloud back up…

Microsoft Security | Microsoft Authenticator
asked 2026-04-29T02:42:57.93+00:00
Ruth Goldie Lagman 0 Reputation points
answered 2026-04-29T02:43:07.2266667+00:00

AI answer

1 answer

I am totally frustrated. I have a visio account that has been automatically recharged and I can't find a way to get into the account. I am paying a fee for a service that I am not using

I have been around so many roundabouts that I am about to explode. I keep getting asked for a code from my MS Authorizer App but I can't add the Visio account without using a code from the App I use for the purpose. I don't want another robot or…

Microsoft Security | Microsoft Authenticator
asked 2026-04-29T02:29:27.13+00:00
Robert Shaw 0 Reputation points
answered 2026-04-29T02:29:39.7266667+00:00

AI answer

1 answer

What could be the problem with MSD with below error screenshot when one clicks +/Add

What could be the problem with MSD with below error screenshot when one clicks +/Add

Community Center | Not monitored
asked 2026-04-28T17:40:21.5666667+00:00
Antony Ngure 0 Reputation points
commented 2026-04-29T02:12:31.58+00:00
Antony Ngure 0 Reputation points
1 answer

During the configuration process, specifically at the “Configure AAD Sync” stage, the setup fails with an authentication-related error when attempting to retrieve the Active Directory schema.

ExecuteADSyncConfiguration: configuration failed. Skipping export of synchronization policy. resultStatus=Failed An error occurred executing Configure AAD Sync task: Failed to retrieve schema.…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-28T05:33:30.9733333+00:00
Juliet Nabateesa 0 Reputation points
commented 2026-04-29T02:09:07.0533333+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

I am unable to access Azure portal. Told to contact support to reinstate. Details below

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 6d157124-ec8e-4d5f-b102-3a7f01163800 Correlation ID:…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-26T19:43:40.4233333+00:00
Elvin Jorge 0 Reputation points
commented 2026-04-29T02:02:50.37+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

My personal account is currently connected with a random corporate account which prevents me from registering a New App on Azure

Hi - My personal account here is somehow connected to a corporate entity. I need to disassociate my account from this entity so I can apply for a New App Registration as I am an independent app developer. It looks like I have the same issue as this…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-26T18:50:49.09+00:00
Geng Wang 0 Reputation points
commented 2026-04-29T02:02:22.8066667+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

Cannot login to Azure Portal

I have tried multiple attempts to login to Azure Portal using an email setup for school purposes. It prompts me to sign-in to provide password, 2fa and/or passkey and every time it prompts me to "Let's keep your account secure"...where I click…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-26T17:00:47.81+00:00
Kyle Rogers 0 Reputation points
commented 2026-04-29T02:01:52.4233333+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

The tenant you are trying to access has been deauthenticated and is no longer available

As FTE, I can't login my alternate account in azure portal, it report subscription not valid and not valid sub could be selected I found save problem here, could you help me to deal with this issue?…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-26T01:06:58.6166667+00:00
Yuqi Zhang 0 Reputation points
commented 2026-04-29T01:58:09.4666667+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

how do I recover my session after an update?

Hi That stupid windows 11 has ruined my work session AGAIN by deciding to ignore my settings and reboot my pc while I had tons of stuff opened. First of all, this issue has been ongoing since at least windows 10, it should have been fixed a long time…

Windows for home | Windows 11 | Windows update
asked 2026-03-14T19:40:07.98+00:00
b7 0 Reputation points
commented 2026-04-29T01:49:50.45+00:00
Jaz Bhullar 0 Reputation points
1 answer

When I type in my email address to send an email to myself, my child's name appears!!

When I type in my email address to send an email to myself, my child's name appears!! I have checked my account & his name isn't anywhere on there. It's mine. Yesterday, I could type the first 2 letters of my name in & my email adress would be in…

Outlook | Web | Outlook.com | Email
asked 2026-04-29T01:23:03.9+00:00
Emma-Jane Anderson 0 Reputation points
commented 2026-04-29T01:27:21.2133333+00:00
Emma-Jane Anderson 0 Reputation points