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Connexion à mon compte impossible avec Authenticator suite à changement de téléphone

Lorsque je souhaite me connecter à mon compte, une fenêtre s'ouvre pour que j'indique un code Authenticator mais je ne peux pas puisque je n'ai plus mon téléphone sur lequel l'appli Authenticator a été installée. Comment faire ?

Microsoft Security | Microsoft Authenticator
asked 2026-05-04T09:41:23.58+00:00
Anonymous
answered 2026-05-04T09:41:46.44+00:00

AI answer

1 answer

Microsoft Partner Registration

While trying to register for becoming Microsoft Partner getting this error : {"code":2100,"description":"A legal entity matching the request payload already exists when creating the legal…

Microsoft Partner Center | Other
asked 2026-05-04T09:37:09.83+00:00
Bhavna 0 Reputation points
answered 2026-05-04T09:40:57.46+00:00

AI answer

1 answer

Azure AI 900 fundamentals certificate

Hi, I have completed Azure AI 900 fundamentals certification on 1st Apr 2026 and certification number is EC651T-251C03. Its been one month and I have not received the certificate to my mail or not seen in microsoft web site. Can you please provide or…

Community Center | Not monitored
asked 2026-05-04T05:35:26.71+00:00
Ramchander Nellutla 0 Reputation points
commented 2026-05-04T08:34:23.1066667+00:00
Julian Sharp 43,346 Reputation points
1 answer

Appeal for Revoked DP-700 Exam - Case #41793834 - Technical Communication Failure

I am appealing the revocation of my DP-700 exam taken on 30 April 2026. My exam was revoked for "looking off-screen," but I was never given a fair opportunity to correct my behavior because of a technical failure in the OnVUE communication…

Community Center | Not monitored
asked 2026-05-04T07:52:39.06+00:00
Indu 0 Reputation points
edited the question 2026-05-04T07:58:44.61+00:00
JuliaMarvin 22,790 Reputation points Volunteer Moderator
1 answer

I am not able to make payment for my certification exam

I tried couple of time to make payments for my certification exam, but it was not working, saying contact your card issue and now it has completely stopped working, I am not able to even land to select exam option page. any idea?

Community Center | Not monitored
asked 2026-05-04T07:53:41.04+00:00
Adnan Farooq 15 Reputation points
edited the question 2026-05-04T07:57:56.78+00:00
JuliaMarvin 22,790 Reputation points Volunteer Moderator
1 answer

Trouble getting outlook to sync

I am having trouble with syncing Outlook to my new phone S26 Ultra

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-03-14T18:29:23.79+00:00
Kevin Merten 5 Reputation points
commented 2026-05-04T07:56:38.12+00:00
Joan Ayres 0 Reputation points
1 answer

Over charged for XBox subscription.

Why am I getting charged AU$34.95 when the subscription price says AU$25.95 for the Ultimate Xbox subscription ???

Windows for home | Windows 11 | Gaming
asked 2026-05-04T03:40:57.3666667+00:00
Rex Carloff 0 Reputation points
edited the question 2026-05-04T07:29:06.5866667+00:00
MS Advertising - Vahid 580 Reputation points Microsoft External Staff Moderator
1 answer

Order Number: ‎0078-3762-4293 ‎

Hi All I am unable to view my upcoming exam scheduled for 10 May 2026 when accessing my profile, credentials, and certificates.

Community Center | Not monitored
asked 2026-05-04T06:12:11.2833333+00:00
Vuyani Lukhele 0 Reputation points
edited the question 2026-05-04T06:28:37.22+00:00
JuliaMarvin 22,790 Reputation points Volunteer Moderator
1 answer

Not able to find my certification

I took the Power BI exam and passed with a high score. I received an email from Microsoft congratulating me on passing the exam, but I still can’t see my certification. Could you please help me check the status?

Community Center | Not monitored
asked 2026-05-04T04:46:29.85+00:00
Wed Alshehri 5 Reputation points
edited the question 2026-05-04T06:23:31.38+00:00
JuliaMarvin 22,790 Reputation points Volunteer Moderator
1 answer

Azure Files Entra ID Kerberos groups showing as Unknown SID in NTFS

Hello there, I'm trying to set up an azure files at my clients workspace but I'm getting troubles with set up permissions by groups, If I give some endpoint access to data he able to reach it but if mi trying to give a group of peoples access it is not…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-26T10:22:36.3433333+00:00
Dudi Fire 0 Reputation points
commented 2026-05-04T05:17:14.65+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

Auto-import reactivated paused campaigns - same pattern as multiple existing threads, refund declined

I am posting to add another data point to what appears to be a recurring, documented issue with Microsoft Advertising's Google Ads auto-import. We received a first invoice for campaigns we hadn't knowingly activated. Assuming the issue was a…

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-05-04T05:00:34.1533333+00:00
Rami 0 Reputation points
answered 2026-05-04T05:01:01.0633333+00:00

AI answer

1 answer

Locked out of Azure AD tenant – Only Global Admin lost MFA and cannot verify identity

I am the only Global Administrator of my Azure Active Directory (Entra ID) tenant. My work account is: PII I accidentally erased my Microsoft Authenticator app, and I no longer have access to my only registered MFA method. When attempting to sign in, I…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-22T04:15:30.2133333+00:00
Damian Gonzalez 5 Reputation points
commented 2026-05-04T02:00:24.44+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

I got an email Action required: Complete your identity validation process

I got the email, went through all the steps to get to it and fix it, but I can't pull it up after my ID is validated. It gets to a Successful notice, but it never moves to a screen that shows me the Identity validation request and what in the heck MIGHT…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,282 questions
asked 2026-05-03T18:44:41.0966667+00:00
Vernon L Kury 0 Reputation points
commented 2026-05-04T00:43:13.0766667+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

Incomplete lesson on Gardaworld academy training.

I'm trying to complete a lesson through Gardaworld's online training course. And, one of the courses says it's incomplete when I've finished the course. When I try to move forward, it says there's an issue with LMS, and to contact technical support.…

Community Center | Not monitored
asked 2026-05-03T23:45:07.7266667+00:00
Colston Lipford Jr 0 Reputation points
edited the question 2026-05-04T00:10:30.0366667+00:00
Kai-Ex 1,570 Reputation points Microsoft External Staff Moderator
1 answer

Bug: Copilot Sidebar Pages confused with Microsoft Pages - naming conflict causes user confusion

Summary: There is a significant naming conflict between two different features both called "Pages" in the Microsoft Copilot ecosystem, causing user confusion. The Two Systems: Copilot Sidebar Pages Created when you click "Summarize to…

Microsoft Copilot | Other
asked 2026-05-03T20:27:56.97+00:00
Burt Harris 0 Reputation points
commented 2026-05-03T21:29:29.7966667+00:00
Burt Harris 0 Reputation points
1 answer

What is the correct way to provide feedback on Copilot preview features like Tasks? Too many overlapping channels with no clear guidance

I recently tried to report a bug in Copilot and found the process surprisingly confusing. There are so many different channels, and no clear guidance on which one to use. Can someone from Microsoft clarify the correct way to submit feedback on Copilot…

Microsoft Copilot | Other
asked 2026-05-03T21:05:50.9866667+00:00
Burt Harris 0 Reputation points
answered 2026-05-03T21:06:07.8366667+00:00

AI answer

1 answer

Refund for a Subscription

I have been lead through circles trying to get a refund for an xbox subscription that I was charged on 05/02 and I want to cancel it today. Why can't I get a refund for something that I haven't used for A DAY. I'm getting a huge headache, and I just want…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-03T19:59:44.6566667+00:00
нαииαн ᴛᴀᴄᴏs 0 Reputation points
answered 2026-05-03T20:00:00.05+00:00

AI answer

1 answer

50% dicount voucher is not being applied at checkout

i have attended a virtual training days event and recieved a 50% dicount mail but when i am trying to schedule an exam the dicount is not being applied at checkout. i have used the same email for training days and also to schedule the exam still its not…

Community Center | Not monitored
asked 2026-04-25T16:01:12.93+00:00
GUDIVADA LAKSHMI DHARA HASINI 0 Reputation points
commented 2026-05-03T19:50:51.2166667+00:00
Matthew Szklanny 0 Reputation points
1 answer

I want OneDrive completely removed from my hotmail and outlook emails and Microsoft365

This is piracy and invasion of privacy. OneDrive should NEVER be allowed unless it is requested by the user. I found my personal documents with banking information on your OneDrive and it is nearly impossible to remove them and to move to a personal…

Windows for home | Windows 11 | Security and privacy
asked 2026-05-03T18:56:21.6233333+00:00
M M 0 Reputation points
answered 2026-05-03T18:56:41.0466667+00:00

AI answer

1 answer

trojan:Win32/sparkonSOft!AMTB REMOVAL

trojan:Win32/sparkonSOft!AMTB REMOVAL of residual files

Microsoft Security | Microsoft Defender | Other
asked 2026-05-03T18:50:49.5+00:00
Chris Reynolds 0 Reputation points
answered 2026-05-03T18:50:59.2866667+00:00

AI answer