50% dicount voucher is not being applied at checkout

The Virtual Training Days exam discount is not delivered as a visible voucher code in email and does not appear until it is attached to the Microsoft Learn profile used for the event. Based on the documented behavior, check and do the following:

1. Allow processing time
   • The discount is applied to the Learn profile about five business days after the training day session(s) are completed.
   • If the event was more recent than that, wait until at least five business days have passed, then try checkout again.
2. Confirm the correct email/profile
   • The discount is applied to the Microsoft Learn profile for the email address used to register for the event.
   • Sign in to Microsoft Learn with the same email used to register for the Virtual Training Day and start the exam scheduling from that signed‑in profile.
3. Schedule correctly so the discount can apply
   • From the exam or certification detail page, select “Schedule exam”.
   • Sign in with the correct Learn profile and complete the Transfer to Pearson VUE step.
   • Proceed through Pearson VUE options to the Cart/checkout page.
   • The Virtual Training Days discount is automatically applied at the final stage of checkout if it is present on the profile; there is no separate code to enter.
4. If the discount still does not appear
   • Verify that at least five business days have passed since the event.
   • Verify that the exam is eligible for the specific training day offer (per the event’s FAQ/terms).
   • If all of the above are correct and the discount still does not show at checkout, open a ticket via the credentials support channel referenced in the event communications so support can check the discount on the Learn profile.

References:

• Redeem Microsoft voucher for a certification exam - Microsoft Q&A
• Unable to register for AI-900 Certification using training day voucher - Microsoft Q&A
• Vouchers and redeeming discounts
• What email should be linked to claim exam discount tied to Events?