Appeal for Revoked DP-700 Exam - Case #41793834 - Technical Communication Failure

Microsoft may revoke an exam and even ban a candidate if the proctor believes the Candidate Rules Agreement has been broken, including behaviors such as looking away from the screen or otherwise appearing to access unauthorized information. Proctors are authorized to immediately terminate an exam and report the incident to Microsoft, and Microsoft can then invalidate the exam and revoke scores or credentials.

For disputes about revocations or bans, Microsoft provides a formal appeal process managed by the Microsoft Worldwide Learning Security Team. Pearson VUE’s decision does not represent the final step; the case can be escalated directly to Microsoft for review.

To appeal the revocation and request reconsideration (including any potential voucher or retake consideration), submit an appeal to the Microsoft Worldwide Learning Security Team within 14 calendar days of the notification of revocation:

1. Prepare a clear written appeal that includes:
   • Full name and Candidate ID.
   • Exam name and date (DP-700, 30 April 2026).
   • Pearson VUE case number (41793834).
   • A concise description of what happened, including:
     • That the OnVUE chat window appeared and disappeared too quickly to read.
     • That no readable warning was received before termination.
     • That the termination was attributed to “looking off-screen,” and why this was related to trying to understand the apparent software issue.
   • An explicit request for Microsoft to review all session logs, video, and chat records, and to reconsider the revocation and exam outcome (for example, by reinstating the exam or issuing a replacement voucher).
2. Send the appeal within 14 calendar days of the revocation notice to the Microsoft Worldwide Learning Security Team at the appeal address specified in the Exam and assessment lab security policy.
3. Wait for the investigation and decision. The Security Team will review the evidence (including proctor reports, audio/video, and system logs) and will communicate the final decision directly.

If the revocation is part of a broader ban or security action (for example, if the exam was treated as misconduct), this same appeal process applies. No other support channel (including Pearson VUE) can overturn a Microsoft security decision; only the Microsoft Worldwide Learning Security Team can do so via this appeal process.

For any additional questions about exam logistics, scheduling, or profile issues unrelated to the security revocation itself, use the general Microsoft Credentials support channel, but note that security and revocation decisions are handled only through the appeal process described above.

References:

• Exam and assessment lab security policy
• About online exams with Pearson VUE