4,272 questions
1 answer
Unauthorized robux purchases
I was notified by Microsoft of suspicious activity on my account. At just about this same time, someone made $300+ purchase of Xbox Robux. I don’t own an Xbox and I am the only person on my account (until I got hacked). Within a few hours, I requested…
Windows for home | Other | Gaming
asked
2026-06-07T20:53:59.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 21%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Paul Marshall
0
Reputation points
answered
2026-06-07T20:54:23.38+00:00
AI answer
1 answer
my Minecraft purchase keeps getting refunded without my request
so my Minecraft has bought it self three times already i and now it is not working for some reason i didn't even want to buy Minecraft three times im just so confused anyways if any minecroft staff sees this my order numbers are <moderator: PII…
Windows for home | Windows 11 | Microsoft Store
3,317 questions
asked
2026-06-07T19:04:31.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 72%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
martin swieca
0
Reputation points
edited the question
2026-06-07T20:00:52.4233333+00:00
Gérard Oomens
131.4K
Reputation points
Volunteer Moderator
1 answer
How do I cancel a personal MS365 account and join an existing ms365 family account
I have an existing 365 personal acount. My spouse just obtained a MS365 Family account and has shared with me an invite to join the family account. How can i switch to the family account without losing any of my cloud files.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,081 questions
asked
2026-06-07T19:24:52.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 95%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPJ%3C/text%3E%3C/svg%3E)
Pat Johnson
0
Reputation points
answered
2026-06-07T19:25:14.36+00:00
AI answer
1 answer
Can I use Microsoft Designer without AI?
I've been using Publisher for years to create crafts and bulletin boards for the Sunday school elementary department at my church. Now that it's being retired, I'm trying to learn how to use Designer. My problem is that Designer starts with an AI…
Microsoft 365 and Office | Publisher | For home
Microsoft 365 and Office | Publisher | For home
A desktop publishing application from Microsoft that focuses on page layout and graphic design.
1,067 questions
asked
2026-06-07T19:02:39.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 4%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
Linda Falkner
20
Reputation points
answered
2026-06-07T19:03:03.04+00:00
AI answer
1 answer
Frustrated sign in problem
I have apparently forgotten my login information, there does not seem to be a way to actually speak with a real person. I have renewed my subscription and want to share it with a family member and have sent at least 4 invites but I have no 6 digit code…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,081 questions
asked
2026-06-07T18:31:21.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 77%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
Connie Furmanek
0
Reputation points
answered
2026-06-07T18:31:34.9833333+00:00
AI answer
1 answer
How to get a trophy when we complete a course here ?
How to get a trophy 🏆 after completing a course here ?
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,769 questions
asked
2026-06-06T19:00:35.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 76%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKG%3C/text%3E%3C/svg%3E)
Khushbu Goenka
0
Reputation points
edited the question
2026-06-07T18:31:29.48+00:00
Gérard Oomens
131.4K
Reputation points
Volunteer Moderator
1 answer
Need to change legal last name
Need to change legal last name. First and Last name appearing same.
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,769 questions
asked
2026-06-07T12:39:42.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 55.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVG%3C/text%3E%3C/svg%3E)
Vivek Gupta
0
Reputation points
edited the question
2026-06-07T18:26:13.6866667+00:00
Gérard Oomens
131.4K
Reputation points
Volunteer Moderator
1 answer
How do I give a new credit card for use
I received an email that my subscription will be charged $129.99 on July 7 using a credit card Visa **9913. This card is no longer in use and I want to give another card to use.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
4,940 questions
asked
2026-06-07T17:38:39.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 39%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Robert Ashley
0
Reputation points
answered
2026-06-07T17:38:49.54+00:00
AI answer
1 answer
Speak to a live agent
i really need a live agent, this is not something i can post. I am struggling to understand my account and whats going on
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,796 questions
asked
2026-06-07T17:19:09.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 38%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Hazel Samuriwo
5
Reputation points
answered
2026-06-07T17:19:26.2566667+00:00
AI answer
1 answer
Devops Engineer Expert Certification Question
hey , the Devops Engineer Expert Certification shows a lock icon meaning it requires a prerequirement . And only people with Azure Developer Associate or Azure Administrator Associate can be able to do this exam . we will receive 1 token for any exam…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,769 questions
asked
2026-06-07T15:06:17.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 49%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MOHAMMAD AMAAN
0
Reputation points
edited the question
2026-06-07T16:16:57.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
22,525
Reputation points
Volunteer Moderator
1 answer
Reembolso de produto não entregue/funcionando
Olá, Gostaria de solicitar uma análise manual do pedido nº 6667802145. No dia 05/06/2026, utilizei R$30 de saldo da minha conta Microsoft (obtido através do Microsoft Rewards) para comprar o pacote de 400 Robux pela plataforma Xbox. O pedido aparece como…
Windows for home | Other | Gaming
4,272 questions
asked
2026-06-06T22:30:08.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 4%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Gabriel Vieira
0
Reputation points
edited the question
2026-06-07T10:55:46.0633333+00:00
Gérard Oomens
131.4K
Reputation points
Volunteer Moderator
1 answer
Renewal assessment
Hello, I hope you are doing well. My MB-330 certification expired almost 3 months ago. I fully understand Microsoft’s renewal policy. Unfortunately, I did not receive any renewal reminder emails prior to the expiration date. In addition, during this…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,769 questions
asked
2026-06-07T10:33:27.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 97%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENV%3C/text%3E%3C/svg%3E)
Neta Vaknin
0
Reputation points
edited the question
2026-06-07T10:45:13.7266667+00:00
Gérard Oomens
131.4K
Reputation points
Volunteer Moderator
1 answer
Startup credit not able to access
Hi Team, I got below email for free credit for my startup. When i am trying to login using the same email, the credits are not showing. Could you please help me with this. Login email : ******@gmail.com / ******@paxmed.in Welcome to Microsoft for…
Azure | Azure Startups
Azure | Azure Startups
Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
1,662 questions
asked
2026-06-07T06:19:51.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 77%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Prabhudatta Choudhury
0
Reputation points
answered
2026-06-07T06:20:18.5966667+00:00
AI answer
1 answer
Outlook requires authenticator to log into security settings, but authenticator is not connected to this account
I'm trying to set up authenticator to log in to my microsoft outlook 365 account but I cannot log into my security settings unless I have authenticator as a 2FA. How do I bypass the security settings so I can log in and change my security settings?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,430 questions
asked
2026-06-07T03:32:44.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 18%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFW%3C/text%3E%3C/svg%3E)
Frank Wasson
0
Reputation points
answered
2026-06-07T03:32:55.7633333+00:00
AI answer
1 answer
How do I delete - zeus.2020 trojan detected popup
I have popups appearing on my laptop - zeus.2020 trojan detected popup I am in S mode and it wont allow me to install antivirus I have done a full scan but Defender doesn't see it What can I do?
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
751 questions
asked
2026-01-25T10:55:27.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 85%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
David Buswell
0
Reputation points
commented
2026-06-07T03:17:16.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 34%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
oskar
0
Reputation points
1 answer
How can I cancel my MSN All Access games?
How can I cancel my MSN All Access games? I don't use it very much anymore
Windows for home | Other | Gaming
4,272 questions
asked
2026-06-07T02:53:35.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 23%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Joan Cook
0
Reputation points
answered
2026-06-07T02:53:46.0566667+00:00
AI answer
1 answer
Help my AI build is in jeopardy
Hello Azure / Microsoft for Startups team, I am hoping someone can help me understand the exact eligibility issue with Azure credits and whether there is a manual review path for my situation. I am a solo founder building an AI system called CLAIRE /…
Azure | Azure ISV (Independent Software Vendor) and Startups
Azure | Azure ISV (Independent Software Vendor) and Startups
ISV (Independent Software Vendors) and Startups: A Microsoft program that helps customers adopt Microsoft Cloud solutions and drive user adoption.
123 questions
asked
2026-06-07T01:53:30.28+00:00
Steven Roth
0
Reputation points
answered
2026-06-07T01:53:55.9733333+00:00
AI answer
1 answer
I forgot the security words needed to login to my old laptop
I have an old laptop that I cleaned up for a friend years ago. The friend never used it and now I can't open it up. It does not accept my old password and I can't remember the answers to my security questions.
Windows for home | Previous Windows versions | Security and privacy
asked
2026-06-06T23:10:37.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 24%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
Helen Behrens
0
Reputation points
commented
2026-06-06T23:18:51.04+00:00
Bulldog
4,640
Reputation points
1 answer
MCPP: Identity verification rejected - Partner Center UI silently fails to save primary contact email change
Summary My MCPP application (PartnerGlobal ID 7112890, My AI 4 Life Inc) was rejected by automated identity verification. A support ticket (SR# 2605170040000601) was filed and a Microsoft agent replied saying I needed to update the Primary contact email…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,548 questions
asked
2026-06-06T22:11:05.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 50%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MyAi Admin
0
Reputation points
answered
2026-06-06T22:11:26.6566667+00:00
AI answer
1 answer
Locked out of Security Settings: Can log into my account but prompt requires verification code sent to lost recovery email
Hello Microsoft Community, I need urgent help regarding my Microsoft account security settings. Currently, I can log into my account without any issues using my correct master password. I have full access to the account itself. However, whenever I try…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,430 questions
asked
2026-06-06T19:44:22.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 64%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM1%3C/text%3E%3C/svg%3E)
Mohammed 123
0
Reputation points
answered
2026-06-06T19:44:36.9533333+00:00
AI answer